Jason Rezman

Shopping for a luxury vehicle can often feel like an exhausting exercise in high-pressure tactics, but Genesis of Highland Park completely flips the script. From the moment you walk into their modern sh exhausting exercise in high-pressure tactics, but Genesis of Highland Park completely flips the script. From the moment you walk into their modern showroom, the atmosphere is welcoming, professional, and customer-focused. The sales team makes test-driving, trading in, and purchasing a vehicle a genuinely painless process. Pricing transparency is a major strong suit here—the team is upfront right from the start, respecting your time and making sure you understand all of your options without feeling cornered. The stellar experience doesn’t end when you drive off the lot. Taking your vehicle in for regular maintenance is just as smooth. The service advisors are communicative, detail-oriented, and happy to answer any technical questions you might have about your car from start to finish. Little touches—like receiving your car back thoroughly washed and vacuumed alongside a clean loaner vehicle—truly elevate the ownership experience. More

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Here is a comprehensive, positive 5-star review template you can use or customize for Genesis of Highland Park:Outstanding Buying and Service Experience!Rating: $\mathbf{5 / 5}$ StarsLocation: Genesis of Hi you can use or customize for Genesis of Highland Park:Outstanding Buying and Service Experience!Rating: $\mathbf{5 / 5}$ StarsLocation: Genesis of Highland Park (2860 Skokie Valley Rd, Highland Park, IL) I recently purchased my vehicle from Genesis of Highland Park, and the entire experience was phenomenal from start to finish. Buying a luxury car can sometimes be a stressful, high-pressure process filled with hidden fees and numbers games, but this team completely changed my perspective. Transparent & Low-Pressure Sales: From the moment I walked in, the atmosphere felt like a partnership rather than a traditional high-pressure sales pitch. Pricing was upfront, clear, and there were zero games played by management. Extremely Knowledgeable Staff: My sales consultant was professional, patient, and deeply knowledgeable about the vehicle's features, trims, and specs. They made sure I locked in the exact configuration I wanted without any hassle. Top-Notch Customer Service & Post-Sale Care: The level of care didn't stop once the paperwork was signed. The finance and management teams were exceptionally courteous, and subsequent interactions with the service department have been just as smooth, communicative, and efficient. More

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I am happy with the stress-free purchase of the car. Thanks. I am so happy. Thanks. I am so happy. More

by yevhen25 Verified Customer Verified Customer

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This was a great experience with great people that I dealt with. However, the car was only on 1/4 full of gas when I picked it up and the wiper blades may need to be replaced. Otherwise, a great experi dealt with. However, the car was only on 1/4 full of gas when I picked it up and the wiper blades may need to be replaced. Otherwise, a great experience with a professional, courteous, and fabulous sales team. Very impressive and I am very pleased. Jonathan Strouse More

by Jstrouse3 Verified Customer Verified Customer

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We have found the dealership friendly, communicative, efficient, and attentive. Love the pickup and delivery service. efficient, and attentive. Love the pickup and delivery service. More

by rdaspit Verified Customer Verified Customer

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I finally found a dealership that treats me like a valued customer, instead of a distraction they need to make excuses to about work that didn't get done. My only regret is, it took me this long to find the customer, instead of a distraction they need to make excuses to about work that didn't get done. My only regret is, it took me this long to find them. Am I going back here for services? You bet. It would be stupid not to. More

by 9phil9 Verified Customer Verified Customer

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⭐☆☆☆☆ 1-Star Review – Misleading Experience at Genesis of Highland Park On Saturday, June 27, 2026, I traded in my 2026 Genesis GV70 2.5T Advanced AWD and leased a 2026 Genesis GV70 3.5T Sport Prestige AWD Highland Park On Saturday, June 27, 2026, I traded in my 2026 Genesis GV70 2.5T Advanced AWD and leased a 2026 Genesis GV70 3.5T Sport Prestige AWD from Genesis of Highland Park. Before I ever went to the dealership, I handled the entire transaction over the phone with Sales Manager Yaniel. I clearly explained every specification I wanted, especially that the exterior color had to be Uyuni White. Yaniel assured me he had a vehicle with everything I requested, including the correct color. When I arrived at the dealership, I met salesperson Mohammed Alghzawi and again confirmed the color with Yaniel. He told me he had personally checked the Monroney window sticker and guaranteed the vehicle was Uyuni White. Based on those repeated assurances, I signed the lease documents. Had I been told the truth that the vehicle was actually Alta White, I would never have signed the lease. The following day, Sunday, June 28, after the dealership entered the VIN into my Genesis Connected Services account, I discovered the vehicle was actually Alta White. I then found the original Monroney window sticker in the glove compartment, and it clearly stated Alta White. When I contacted Yaniel, he admitted he had made a mistake by telling me the vehicle was Uyuni White without verifying it first. On Monday, June 29, another dealership employee called to congratulate me on my purchase. After I explained what had happened, I was told they would speak with Yaniel and try to locate the same vehicle in the correct Uyuni White color. On Wednesday, July 1, the dealership owner called me, and I explained everything again. He told me he would speak with Yaniel and asked me to return the next morning. On Thursday, July 2, I returned as requested, but the owner never came out to meet me. Instead, Yaniel told me there was nothing they could do because the lease had already been funded. He again admitted the mistake but said I had to keep the vehicle. I was also disappointed that the vehicle had not been properly prepared before I drove it home. While I was signing the paperwork and waiting for the vehicle, it was still in Shipping Mode and displayed a low windshield washer fluid warning. Those are basic pre-delivery inspection items that should have been addressed before delivering a new luxury vehicle. This experience was never about trying to get a discount or return a vehicle. It was about honesty and relying on the information provided before signing a legally binding lease. The dealership admitted the mistake, led me to believe it would be corrected, and then refused once the lease was funded. I cannot recommend Genesis of Highland Park. My advice is to personally verify every detail, especially the Monroney window sticker, before signing any paperwork. Do not rely solely on verbal assurances, even from management. I hope Genesis Motor America reviews how this situation was handled because customers purchasing a luxury vehicle deserve honesty, transparency, and accountability. More

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Honestly this was my best car buying experience. I did not feel pressured, forced into something I did not want, or overcharged. What I expected wad what I got, and it was so good that this will be I did not feel pressured, forced into something I did not want, or overcharged. What I expected wad what I got, and it was so good that this will be the first place I go to when looking for my next vehicle. Everyone I talked to was more than friendly from the sales department, management, and finance department. More

by Matthew Verified Customer Verified Customer

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The dealers at this location were professional, kind, and informative in assisting me in purchasing our Genesis. informative in assisting me in purchasing our Genesis. More

by LIM9620228 Verified Customer Verified Customer

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Purchasing a car from Genesis of Highland Park, buyer beware. I negotiated an out the door price. I was never told I would later be taxed an additional 1% Cook Co. tax. I couldn't recommend buying from t beware. I negotiated an out the door price. I was never told I would later be taxed an additional 1% Cook Co. tax. I couldn't recommend buying from them. Buyer you've been warned. More

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