Fernando Santiago | Page 10
Sales & Leasing Consultant
Ciocca Subaru of Allentown
4611 Hamilton Blvd
Allentown, PA 18103
Im originally from Brooklyn New York I have Been in management most of my career I moved to Pennsylvania and decided to go into the car industry I love my job and enjoy helping people and making their car shoping a wonderful and painless buying experience
Read moreDealership Experience
7 yrs, 2 mos
Industry Experience
13 yrs, 5 mos
Languages Spoken
English
Spanish
202 Reviews
Write a Review202 Reviews of Fernando Santiago
March 29, 2019
Nice people and amenities When I walked in and asked for Fernando Santiago, I was helped right away. I was also offered coffee or water. While waiting for Fernando to walk over When I walked in and asked for Fernando Santiago, I was helped right away. I was also offered coffee or water. While waiting for Fernando to walk over, I walked around the dealership and I was glad sales people didn't try to sell me those cars (I was only in the market for a Used car). Nice test drive despite construction. It was a good experience, a little lengthy explanation of the extended warranty, but nothing was pushed on me. I had a nice time and am very pleased. More
Other Employees Tagged: Kevin Acevedo
March 23, 2019
very informative not pushy We told the salesperson what we wanted. He showed us what was available and was not in any way pushy, letting us look at the vehicles and take test dr We told the salesperson what we wanted. He showed us what was available and was not in any way pushy, letting us look at the vehicles and take test drives. This was the second time we dealt with the same gentleman in just a few short weeks. We ended up buying two used vehicles. More
March 21, 2019
good experience They were very personable and helpful, also willing to negotiate on the price of the car we bought. What made it even better was that we were only the They were very personable and helpful, also willing to negotiate on the price of the car we bought. What made it even better was that we were only there for about 3 hours! So glad I didn't have to spend my entire Saturday stuck at the dealership! More
Other Employees Tagged: Ben Walsh
March 18, 2019
Thank you!!!!!!! I would like to thank to take the time and thank Ciocca Subaru and especially Fernando Santiago for a very non stressful car buying experience. I had I would like to thank to take the time and thank Ciocca Subaru and especially Fernando Santiago for a very non stressful car buying experience. I had seen a car online at their dealership and sent an email requesting some more information. Fernando called me and was very professional and straight forward. I explained to him that I was looking at a certain car they had. He asked me to come look at it and explained that he just had serviced but not cleaned. That didn't bother me at all. Again honest and straight forward. Needless to say, after the test drive and getting the right price: I bought the car. There was no hard sales pitch and no pushing. Both parties agreed on price and the deal was done. Thanks again for taking the time to work with me. Looking forward to doing business in the future with Fernando and Ciocca. More
Other Employees Tagged: Kevin Acevedo, John Antigua, Marcus Yard.
March 11, 2019
Living up to their reputation My experience with Subaru did not have the smoothest beginning. I called about a vehicle and I was told it was still available and given an appointmen My experience with Subaru did not have the smoothest beginning. I called about a vehicle and I was told it was still available and given an appointment time to come see it. When I arrived the vehicle was no longer available and no one was available to assist me at that time, so I left. The next day I received an email from Halley Z. asking how my visit to Subaru was. After learning of my experience she quickly responded with an email apologizing. Within the hour I received a phone call from a sales consultant, (Fernando Santiago Jr}. He apologized for the miscommunication and began to discuss other options in my price range. Fernando was very professional and went above and beyond my expectations of providing me a suitable vehicle in my price range. The interaction with Fernando, the smooth and quick paperwork process, and the vehicle I purchased, made my experience with Ciocca a very pleasant and satisfying one, Daryl More
Other Employees Tagged: Halley Zettlemoyer
March 08, 2019
Great service Bought an 08 subaru outback from fernando...noticed later that night that the tail lights were not working...they fixed the problem free of charge and Bought an 08 subaru outback from fernando...noticed later that night that the tail lights were not working...they fixed the problem free of charge and even gave me a loaner vehicle More
February 20, 2019
Outstanding customer service Great sales and finance team who went the extra mile to make the sale happen. Warm friendly environment without the "in-your-face" pushiness found at Great sales and finance team who went the extra mile to make the sale happen. Warm friendly environment without the "in-your-face" pushiness found at too many dealerships. More
Other Employees Tagged: Devon Kroll
February 16, 2019
Awesome. Fantastic. Professional and excellent customer serv Very friendly courteous atmosphere. Knowledgeable sales personnel/financial personnel. Was given a tour of all the service areas. Ensured that I under Very friendly courteous atmosphere. Knowledgeable sales personnel/financial personnel. Was given a tour of all the service areas. Ensured that I understood all my options and all the phases of the buying process. More
Other Employees Tagged: Devon Kroll
February 16, 2019
First Time Buyer I was nervous about the whole process but Fernando was there to help me through it. He made sure I was taken care of. He helped me think positive abou I was nervous about the whole process but Fernando was there to help me through it. He made sure I was taken care of. He helped me think positive about it all. Jimmy made the finalizing process simple and smooth. Walked me through the paperwork and made it easy to understand. I had a great experience and am glad I came to Ciocca Subaru! More
Other Employees Tagged: Jimmy Ofori
February 05, 2019
Great Day The salesman,Fernando Santiago Jr was both friendly and professional.He was able to answer all of my questions and he gave me a wealth of information The salesman,Fernando Santiago Jr was both friendly and professional.He was able to answer all of my questions and he gave me a wealth of information about the car and the Ciocca dealship also. Everyone I met was friendly and worked towards making my day a great experience. Thank you to everyone, and a special shout out to Fernando, Anthony, and Sean. Thanks guys, Henry Thomas More
Other Employees Tagged: Anthony Acevedo, Sean Jenkins, Anthony Vecera, Nicole Vieira