Fernando Vidana | Page 28

We would like to recognize and express our sincere appreciation to Eric Cermeno (Internet/Fleet Manager), Al Esquer (Sales Associate), Fernando Vidana (Sales Manager), and Chris Selfani (Finance Manag appreciation to Eric Cermeno (Internet/Fleet Manager), Al Esquer (Sales Associate), Fernando Vidana (Sales Manager), and Chris Selfani (Finance Manager) for a job well done. Eric followed through with our initial online discussions and eventual agreement on price and other details leading to our purchase of a new 2013 Jeep Wrangler. Al was a very cordial and professional salesman. He impressed us with his knowledge of the vehicle and his no-pressure, no-nonsense approach to our car buying experience. Fernando handled all the details relative to finalizing the excellent and competitive pricing on our new 2013 Jeep. Chris was very professional and knowledgeable of the financing process. He patiently explained the various financing options, including extended warranty. Chris exemplified the “model” Finance Manager – very knowledgeable, professional and friendly (unlike the typical stoic finance managers we’ve experienced at other dealerships). We were blessed with the opportunity to work with a wonderful team of professionals at Carl Burger's dealership. They truly exemplified the dealership's commitment to provide an exceptional sales experience and outstanding customer satisfaction. This team exceeded our expectations! Our two hour road trip to La Mesa, CA (in heavy afternoon traffic) to close this deal today proved to be one of the most pleasant car buying experience we've ever had. We will proudly recommend Carl Burger's dealership to our family, friends and colleagues. Keep-up the GOOD work! More

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I feel that the buying experience as a whole was excellent. Al was actually the first person I met at my first visit. He was very courteous and was able to show the cars on the lot that I maybe in excellent. Al was actually the first person I met at my first visit. He was very courteous and was able to show the cars on the lot that I maybe interested in. I felt that Troy was very attentive and answered questions I had about the car. I commend Fernando trying his best to find a price that was fair for both the buyer and seller. Finally. I would like to thank Chris for making the last part of the buying process hassle free. Which is the part I hate the most. Keep up the good work guys. More

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Joe was absolutely fantastic. No Games played. Excellent Pricing. Excellent Customer Service. Thanks Joe....my first car buying experience was so fun. I love my new car! Pricing. Excellent Customer Service. Thanks Joe....my first car buying experience was so fun. I love my new car! More

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The people here were great, friendly and professional. I bought my 2013 Dodge Dart and I previously brought my Jeep Liberty for service. An all around great dealer experience. bought my 2013 Dodge Dart and I previously brought my Jeep Liberty for service. An all around great dealer experience. More

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We got a great deal on a great car. It was no pressure from the beginning and the finance department worked out a great deal wi us and really made it possible for us to walk away feeling good about the ex from the beginning and the finance department worked out a great deal wi us and really made it possible for us to walk away feeling good about the experience. More

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We were greeted by someone before we even parked the car. They directed us where to park and our salesperson, Javier, was very friendly. He did not put a lot of pressure on us, made us feel comfortable takin They directed us where to park and our salesperson, Javier, was very friendly. He did not put a lot of pressure on us, made us feel comfortable taking as much time as we needed and we were able to ask plenty of questions. We took our car out for a test drive and he allowed both my wife and I to drive. Once we decided on the car, we went in to sit in the nice open airy showroom. There was lots of natural light and we were offered drinks and snacks while we waited. Sometimes though the wait time between negotiating the price was long. We were eventually able to get to a price point that we would all be happy with. The finance office was pretty small for our taste (a little claustrophobic) but Wes in the finance department was very helpful and took the time to explain everything to us without making us feel rushed. He also allowed us time to make decisions on warranties and went above and beyond negotiating the best rate and options for us. Upon leaving the dealership the salesmen showed us how to sync our iPhones to the unconnect system. We left feeling satisfied and happy with our purchase. More

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They really seemed to listen to my concerns and tried to find the best car for my price range while really working with me on price. Extremely friendly! find the best car for my price range while really working with me on price. Extremely friendly! More

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Well, me and my girlfriend have been looking for a second vehical for over two years now and we came to Carl Burger Dodge in 2011. It seemed that most of the staff was very helpful not pressuring us into buy vehical for over two years now and we came to Carl Burger Dodge in 2011. It seemed that most of the staff was very helpful not pressuring us into buying a car. They gave us time to look around and think. Things came up and the search stopped. For the past three months we have been searching and going to different dealerships, internet sites, and even tent sales. The deals were not going the way we wanted them to. At the end of December 2012, our family rented a van from Enterprise just directly across the street from the dealership. It was a 2012 dodge grand caravan with all the bells and whistles. We rented the van for seven days. It had a real smooth drive, very roomy, good on gas, and had lots of storeage. So we came back from our trip and did more research on the dodge grand caravan. we found a few that we were interested in on the carl burger website. We contacted Eric Cermeno at the dealership and he told us to come down and check out the inventory. When we got to the dealership, the first car that he showed was not the one we thought we were getting. He reassured us that there were other options and for us not to worry. He showed us other vehicals and different packages. He intoduced us to Fernando Vidana. Fernando was very helpful can conciderate to our wants and needs. We gave Eric and Fernando our budget and what we wanted to spend. With that in mind, we came to a mutual agreement was able to buy our 2013 Dodge Grand Caravan. They were both persistent and genuwinly courteous to us. Deal was made and it was time for the finance department. There we met Chris Selfani. He looked over the deal and found other discounts. We got more excited. All in all the experience was great and will definetly recommend this dealership to everone we know...... More

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