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Filip Wisniewski
Filip Wisniewski | Page 5
Service Advisor
Autonation Subaru Carlsbad
5500 Paseo Del Norte
Carlsbad, CA 92008
78 Reviews
78 Reviews
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78 Reviews of Filip Wisniewski
Verified Customer
August 26, 2022
Great customer service. Honest evaluation of car service/repair issues and sensible recommendations based on age and purpose of the vehicle. Low pressure and easy to work w Honest evaluation of car service/repair issues and sensible recommendations based on age and purpose of the vehicle. Low pressure and easy to work with. Very happy. More
by gcody
August 24, 2022
Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. center I have been very pleased. The customer waiting area has always been very clean and comfortable. More
by Harris4505
Other Employees Tagged: Lester Cochran , Norman Amabile, Tanner Knapp, Erik Lopez, Julian Perez
August 19, 2022
I was late 15 min for a 1:15 appointment (my bad, but unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service a unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service and was told no more than 2 hours (I had expressed that the had only about 3 free hours to wait) Once there I waited 5 min in my car, then got out, and started looking for someone. Help arrived. The Service person read the info and immediately became defensive about the time not being enough and probably need to reschedule. We had 3 hours before I needed to leave. He said he’d do the best he could and that was the last I heard from him. I went to see if there was any one to help me get a new warranty as my original was expiring. Apparently there were 2 women handling that task and both were busy. Another service man said he go see if he could help and told them I was waiting. I never got called in although I went by twice to let them know I was still waiting. Later I tracked down my service person as it was getting late and he was immediately dismissive and defensive. Of the 5 items needing to be checked, three apparently said more time was needed to find the problem including my tires which continually are losing pressure. I told them we had to do more than just fill them which I had done the day before. No answers there. Supposedly the volume on and off switch worked well for them. It seldom does for me. I am aware that it is a problem for many Subaru owners. I forgot to get a second fob for the car which I really need-my bad. Julian tried to reset the panel so it linked correctly to my phone. Instead left me with an erased calendar alert for repetitive appointment alarms which was linked to my phone and computer. To his credit, he did show me the back door lock switch which I hadn’t discovered. I now know how to allow someone to open the door from within. Since my warranty isn’t done till the end of this month, they graciously didn’t charge me for their trouble. On the other hand I wasted 4 hours driving to and back and waiting yet accomplished nothing. I am a senior, single woman. I felt invisible and marginalized. A man wouldn’t have had or put up with this lack of service. I must say this was not the usual attitude or service I have received here in the past. Leads me to wonder if it was because my warranty was running out? It is unlikely I will return to BB Subaru for my new warranty or service. So much customer service was lost during COVID, most importantly the shuttle service, The waiting area is really unwelcoming, ridiculously small and uncomfortable. If you can’t at least provide consistent repair and care for your customers car, why should they return? This is certainly a world away from how I was treated when I bought my car. There was definitely no LOVE offered or available last Tuesday! I hope this reaches some one who decides it is appropriate to reach out, apologize, and maybe look into changing a few things about how you treat your customers. You should certainly do better than this. More
by Patricia Wahle
Other Employees Tagged: Tanner Knapp, Julian Perez
July 18, 2022
Every 6000 mi I rotate my tires and was told they were fine until this time and they were so bad and dry rotted it was dangerous to drive on them, so I couldn’t shop for tires and had to get them at the d fine until this time and they were so bad and dry rotted it was dangerous to drive on them, so I couldn’t shop for tires and had to get them at the dealership. And they damaged my rims in putting them on with big gauges and circular scrapes they the aluminum. Then the service manager Norman had the nerve to ask me to pay more money to account for my normal wear and tear. When they damaged my rims and I am very upset. Also because they told me each time my tires were good and I could have had a dangerous blow out. I go to the dealership for excellence in workmanship and to keep my car safe. More
by SUZANNEJERRY
Other Employees Tagged: Norman Amabile
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