Firas Fares

They were great Felix and Amaud were excellent they were very patient with me. Felix answered all my questions. THEY WERE BOTH GREAT were very patient with me. Felix answered all my questions. THEY WERE BOTH GREAT More

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Ken greeted me upon entrance and showed me the Equinox we were interested Uzair the sales manager took great care of us on the trade and we are very happy over all were interested Uzair the sales manager took great care of us on the trade and we are very happy over all More

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Ken was very kind with me and my family in our purchase of a new Chevy Trax. Listened to my needs and wants and was able to match me with the best option ! Sales manager Uzair was also very helpful and kin of a new Chevy Trax. Listened to my needs and wants and was able to match me with the best option ! Sales manager Uzair was also very helpful and kind in the whole process More

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Ken N. was extremely accommodating in sales, Uzair in management was extremely kind and helpful as well!! was extremely accommodating in sales, Uzair in management was extremely kind and helpful as well!! More

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Ken has always been very kind and helpful in my dealings with him , I recommend him and the team at Imperial Chevy! Uzair the manager is also extremely helpful ! with him , I recommend him and the team at Imperial Chevy! Uzair the manager is also extremely helpful ! More

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I recently had the pleasure of working with Shawn Frazier at Imperial Chevy and I must say, Shawn truly went above and beyond to ensure I had a great lease-buyout experience. From the moment I stepped ont at Imperial Chevy and I must say, Shawn truly went above and beyond to ensure I had a great lease-buyout experience. From the moment I stepped onto the lot, Shawn greeted me with a warm smile and a genuine interest in helping with the lease-buyout process. What stood out to me the most was Shawn's deep knowledge . Shawn was able to answer all my questions with confidence and provide valuable insights that helped me make an informed decision whether to lease a new truck or buyout my current lease. Throughout the entire process, Shawn was very professional, courteous, and patient. He never pressured me into making a hasty decision and made sure I felt comfortable every step of the way. Thanks to Shawn's exceptional service, I drove off the lot in my truck feeling confident and satisfied. I highly recommend Shawn Frazier to anyone looking for a stress-free and enjoyable car-buying experience. Thank you for your outstanding service! Sales Manager I recently had the pleasure of interacting with sales manager Uzair at Imperial Chevy and I must say, their professionalism and dedication to customer satisfaction truly impressed me. Uzair played a pivotal role in ensuring that my car-buying experience was top-notch from start to finish. took the time to understand my needs and preferences, and he went above and beyond to make sure I was happy with my lease buyout. What stood out to me the most was Uzair's ability to lead his team effectively. He set a positive and customer-focused tone that was evident throughout the dealership. His attention to detail and commitment to excellence were truly commendable. Throughout the negotiation process, sales manager Uzair was transparent, fair, and respectful. He worked hard to address any concerns I had and made sure that I felt valued as a customer. Thanks to Uzair's leadership and dedication, I had a seamless and enjoyable car-buying experience. I highly recommend Uzair and the team at Imperial Chevy to anyone looking for a dealership that prioritizes customer satisfaction. Thank you for your outstanding service! Respectfully The Donahue's More

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Update: Brad the sales manager reached out and corrected the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on not one. But two vehicle purchases. October 2022. I purchased a 2021 gmc Yukon slt. Roughly 67,000$. Upon inspection the radio did not work. Was told it’s a few days it will be fixed. Just an amp. I was told not a big deal at all. It’s just the radio. So I went on with the purchase. Drove home. And realized the amp controlled most of the safety features and all of the notifications on the vehicle. So I called back to check on part. Was told “bad news , parts on national back order”. I was baffled from point of sale this part was a few days out to now it’s on national back order. This is all understandable. But very poor delivery of the discrepancy on the vehicle. This was eventually made right February of 2023. (Brad the sales manager as passionate as he is, had my back from the jump and offered to put me in another vehicle comparable to this one. And I appreciated that olive branch. Hence going back ) Fast forward to today. One week ago I went back thinking what the heck they deserve another shot. I purchased my son a 2019 gmc terrain for 21,000 $. Certified pre owned with the extended CPO warranty. All went smooth. Until the set day for pickup was squashed because my insurance company never received the drive paperwork. Come to find out the dealership had been sending my paperwork to the wrong number. And the only way this was discovered was I had to call both my insurance and my sales person. Once this was resolved they deliver the car. Today. With a rejection sticker ?! And only one key. After I was told by the finance manager I was going to receive a second key. So a few hours later. I receive a call back from the sales manager. Or one of the sales managers Mr. Ayaz. Very firmly and directly continued to tell me because the finance manager they had me go to was a Chrysler finance manager. He was misinformed about the key situation and Chevrolet CPO vehicles don’t need to come with a spare key. He also continues to talk to me like a child and says “well this is what I get for having you go to the Chrysler finance manager so you don’t have to wait 1+ hours. Next time I’ll just let you wait”. I said what in the world are you saying. We are two men having a conversation and you’re talking to me like I’m an idiot. After he said they are not obligated to provide me a key they could sell me a new one at cost. At this point it’s not about the money for me. It’s about the statement from an employee of imperial telling me I’m going to get a spare key then never recovering one. I then ask if it’s standard practice for this business to allow customers to take possession of the newly purchased vehicles with rejection inspection stickers. He said yes. Most customers prefer to drive themselves to let the computers reset and then we reimburse for the reinspection. After almost $90,000 in vehicles purchased from this dealership in 8 months. I will never return. I hope all outbound calls are recorded as well as inbound. If so this would be a great lesson for management to teach on. More

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I was in a real pickle after my Kia Sorento decided to quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new and used cars. I found a few Chevy's that I really liked and made my way down to their business. I was paired up with a very nice young salesman, Keith Phaneuf. I found out quickly that Keith really cared about what I wanted and never pushed me into looking at anything else. I appreciated Keith's professionalism, customer service and over all down to earth personality - a real breath of fresh air. I also appreciated Keith's patience with me as I had originally purchased a Malibu, only to return it the next day. I am 6'2", 310 lb , 54 year old man and there was no way I was going to be happy in it for the next 6 years. My daughter said it was "impractical" and she was right ! What was I thinking? I immediately called Keith and he assured me that everything would be ok and that I should come in the next day to find a better vehicle for me. And he did, I chose a 2019 Chevy Equinox LT, Redline edition SUV and I couldn't be happier. The Imperial Chevrolet staff is amazing. Always friendly, helpful and courteous. I want to thank Omar as well, his sense of humor and ability to put one at ease is amazing. Thank you Omar ! In closing, if you are looking for a reliable automobile and not sure where to turn, try Imperial Chevrolet and ask for Keith Phaneuf. I was fortunate enough to have him as my salesman and if you are able to link up with him in your quest for your next car or SUV, I guarantee Keith will go above and beyond to find you EXACTLY what you want. More

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I finally found a vehicle that I wanted and Sam was instrumental in obtaining my new car and working the deal that made us both happy. Thanks Sam, hope to purchase through you again in the future. instrumental in obtaining my new car and working the deal that made us both happy. Thanks Sam, hope to purchase through you again in the future. More

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Picking up my RS Equinox in minutes. I received a fair deal and was treated professionally by Paul Macchi and Uzair Ayaz. Great job guys! This is my 3rd new car from them and had all se I received a fair deal and was treated professionally by Paul Macchi and Uzair Ayaz. Great job guys! This is my 3rd new car from them and had all service performed by them. Will continue with them. More

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