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Frailin Baez
Frailin Baez at Honda North

Frailin Baez

Express Service Technician

Honda North

382 Newbury Street
Danvers, MA 01923

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Frailin Baez

February 08, 2026

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Employee Rating

Always helpful with my concerns. Always courteous. And respectful. Efficient, and do very best to have things completed in a timely manner. I appreciate the service department very More

by Jjgadbois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino, Kimberly Grimes , Sean Hill - 5 stars

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Feb 08, 2026

Honda North responded

We appreciate the chance to assist with your Honda CR-V Hybrid and are glad our team could address your concerns respectfully and efficiently. It’s great to know we completed the work in a timely manner. Thank you for recognizing our service department.

October 07, 2025

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Employee Rating

Fantastic group of people. They bend over backwards to help with the problems. Will continue to go to them More

by alysbandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino, Kimberly Grimes , Wilson Tom

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Oct 07, 2025

Honda North responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda North. Sincerely, Honda North

September 24, 2025

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Employee Rating

Consistently good experiences with them over the years. Never much of an issue there thankfully More

by cardealer.com.modified815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino , Wilson Tom

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Sep 24, 2025

Honda North responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda North. Sincerely, Honda North

May 09, 2025

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Employee Rating

I recently had my oil changed at Honda North… Fast , efficient friendly service from start to finish!!! Thank you!!!! More

by Mpirone77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Dorazio

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May 09, 2025

Honda North responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda North! Sincerely, Honda North

December 18, 2024

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Employee Rating

I would like to praise all auto service people who helped me with oil change, maintenance, recalls/updates, etc. over the years I was leasing Honda cars. Everyone in that area was friendly and professional. More

by victoriashal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ariel Vittini, Jorge Gomez, Lucky Chann, Dominic Rubino

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Dec 18, 2024

Honda North responded

Thank you, Victoria, for sharing your thoughts about your experience with Honda North. We appreciate your business and hope to see you again soon! Sincerely, Honda North

November 23, 2024

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Employee Rating

I can only say great things about this dealership , newly renovated and great staff , experience was great More

by figueroacameron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortiz, Stephanie Killian

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Nov 25, 2024

Honda North responded

Thank you for the glowing review! We're delighted to hear that your experience at Honda North was a positive one and that our newly renovated space met your expectations. We appreciate your support! Sincerely, Honda North Danvers, MA www.hondanorth.com

October 16, 2024

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Employee Rating

I was very pleased with the service received from Honda North and in particular with the great job done by Mr Gomez communicating to me what and why certain service requirements were necessary!! Mr Gomez More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez

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Oct 16, 2024

Honda North responded

Bob, we're delighted to hear that Mr. Gomez provided excellent communication and service during your visit to Honda North! Thank you for sharing your positive experience with us! Sincerely, Honda North Danvers, MA www.HondaNorth.com

July 20, 2024

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Employee Rating

My Honda North visits are always a positive experience based on the courtesy and the quality of work done on my cars More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kovacek , Jairo Baez, Steve Boyd, Robert Conwell, Brian Garcia, Joe Giacometti, Matt Moscatel

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Jul 22, 2024

Honda North responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Honda North

March 05, 2024

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Employee Rating

Tyler was very nice, friendly and polite, he help me with my big problem with my Honda...Thank"u More

by Miguelservellon
Recommend Dealer
Yes

Other Employees Tagged: Jameel Nichols, Ariel Vittini, Tyler Dorazio, Dominic Rubino , Joe Giacometti

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Mar 05, 2024

Honda North responded

Hi Miguel! Thank you so much for your kind words! We're thrilled to hear that Tyler was able to assist you with your Honda and resolve the problem you were facing. Providing excellent service is always our top priority, and it's wonderful to know that Tyler's friendliness and expertise made a positive difference for you at Honda North! Sincerely, Honda North Danvers, MA www.HondaNorth.com

February 24, 2024

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Employee Rating

The only place I would buy a car. The service department is excellent and timely! More

by Marg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2024

Honda North responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Honda North

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