Francesca Costantino
Francesca Costantino at Lexus of Pembroke Pines
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Francesca Costantino | Page 5

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.5
66 Reviews

Dealership Experience

1 yr, 5 mos

Languages Spoken

English English

Italian Italian

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4.5

66 Reviews

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66 Reviews of Francesca Costantino

November 06, 2023

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Employee Rating

Francesca helped us find a new car. Very helpful to us in learning about the updates made to the car and control panel. Professional, easy to work with and we even took the kids on a ca More

by LexusDriver
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Lexus of Pembroke Pines responded

We're glad to know that Francesca assisted you in both finding the perfect new car as well as explaining the technical aspects of its recent updates. It sounds like it was a fun day for the whole family! We thank you for sharing your experience with us at Lexus of Pembroke Pines!

November 04, 2023

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Had an amazing experience! No pressure or stress. Francesca was a pleasure! And I love that they have an insurance broker on site, found me an amazing deal with a different com More

by sladjana
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Recommend Dealer
Yes
Nov 06, 2023

Lexus of Pembroke Pines responded

We're delighted to know you had an amazing experience with Francesca at Lexus of Pembroke Pines! It's great that our on-site insurance broker could find a fantastic deal for you. Enjoy your new ride and thanks for the review!

November 04, 2023

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Great customer service by the whole team. Thank you so much for everything! Love my new NX More

by DAVGAL20
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Recommend Dealer
Yes
Nov 06, 2023

Lexus of Pembroke Pines responded

We are thrilled to hear that you're loving your NX! It was our pleasure to assist you here at Lexus of Pembroke Pines.

November 01, 2023

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Francesca wasn't very helpful with walking me through the features and setup on my new vehicle. I had to figure it out on my own. Her most concern was how I am paying and she didn't suggest the dealer di More

by Laurice
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Finance Experience
Recommend Dealer
No
Nov 02, 2023

Lexus of Pembroke Pines responded

Laurice, I'm sorry to learn that your experience with us didn't meet expectations. We aim for a high level of customer service and it sounds like we fell short in this instance. Your feedback is valuable as it helps us improve our services. Please reach out so we can discuss how to make things right and ensure you're fully informed about all aspects of your new vehicle's features and financing options available to you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 29, 2023

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Excellent service in and out quick and the car I wanted from lexus. Thank you! More

by DAVGAL20
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Recommend Dealer
Yes
Oct 30, 2023

Lexus of Pembroke Pines responded

We are thrilled to hear that our team helped you secure the vehicle you wanted. Thank you for choosing Lexus of Pembroke Pines!

October 24, 2023

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My experience was unique, I arrived at the dealer late after a failed attempt at another competing dealer, without an appointment, when I arrived, I met Francesca, as I expressed to her, "it's not about b More

by Leony
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Recommend Dealer
Yes
Oct 25, 2023

Lexus of Pembroke Pines responded

Leony, it's wonderful to know that Francesca and our team at Lexus of Pembroke Pines were able to provide you with the excellent experience we strive for. We're glad you found the right car at the right price! Thanks so much for your kind words!

October 22, 2023

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I do not have good opinion of Francesca. She do not have any respect for the client. More

by bondi
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Recommend Dealer
Yes
Oct 30, 2023

Lexus of Pembroke Pines responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 19, 2023

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Very poor. Difficult and dishonest! Information provided over the phone about Costco program was a lie. They Knew I wanted the RX350 H. When I drove over an h More

by GCOLLINS98
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Purchase Time
Finance Experience
Recommend Dealer
No
Oct 20, 2023

Lexus of Pembroke Pines responded

I'm sorry to read about your experience. We aim for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression. I would like an opportunity to discuss this further with you and help clarify any misunderstandings regarding the Costco program. Please reach out at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 13, 2023

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Francesca was awesome, she and Alon make a great team , we are really happy with our car. More

by vdorta71
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Recommend Dealer
Yes

Other Employees Tagged: Andre Armani

Oct 13, 2023

Lexus of Pembroke Pines responded

Congrats on your new ride, and thank you for choosing Lexus of Pembroke Pines. We are thrilled that Francesca and Alon made a great team. Enjoy every mile in your new car!

October 11, 2023

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This is my 3rd Lexus from this dealership and I must say it’s awesome. I normally did my prior deals with nick ensey who’s fantastic as well but Francesca was sweet and understanding and patient of my situa More

by Jennaguirre90
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Recommend Dealer
Yes

Other Employees Tagged: Steve Pastukhov, Nicholas Ensey

Oct 12, 2023

Lexus of Pembroke Pines responded

Jenna, we're so glad to know you had a great experience with Francesca at Lexus of Pembroke Pine! It's wonderful that she was able to assist in your situation and make it smooth for you. Nick will also appreciate the shout-out. Enjoy your new Lexus!

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