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Franco Leonard

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Franco Leonard

Franco Leonard | Page 39

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews

Overview Reviews (404) Inventory (306)

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404 Reviews

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404 Reviews of Franco Leonard

October 21, 2021

Dealership Rating

Employee Rating

great service!!! fast and very knowledgeable staff. Keith Younger was amazing. I would highly recommend to friends to family. Keith Younger was amazing. I would highly recommend to friends to family. More

by ATROTTER2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 25, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to write a review about your visit. We are pleased to hear Keith could make this a great experience. We appreciate your recommendation and look forward to your next visit.

October 19, 2021

Dealership Rating

Employee Rating

I love the video walk through to see what the tech is seeing on my car seeing on my car More

by JIM_ROMERO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Rogers, Layne T

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Oct 21, 2021 -

Bob Penkhus Mazda at Powers responded

Jim thank you for the 5 star review.

October 19, 2021

Dealership Rating

Employee Rating

Franco kept me informed of my service and that is what I liked not knowing what was taking so long liked not knowing what was taking so long More

by SGTINCOLORADO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the review and giving Franco a shoutout. We will be sure to let him know he did a great job. See you at the next appointment.

October 18, 2021

Dealership Rating

Employee Rating

I was very pleased & satisfied with the outstanding work & customer service I received! Thanks again for everything! & customer service I received! Thanks again for everything! More

by Chasaityp

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Rogers, Layne T

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank for the 5 star review and kind words. We are so pleased to hear you enjoyed the visit.

October 18, 2021

Dealership Rating

Employee Rating

very accommodating when the repairs were more extensive than i had initially anticipated, easy to work with than i had initially anticipated, easy to work with More

by BAILEEJAMES0N2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Bailee thank you for taking the time to write a review about your visit. Come see us again for any other car needs.

October 18, 2021

Dealership Rating

Employee Rating

Nice welcome on arrival and great customer service. The tech did a great job on the work needed. tech did a great job on the work needed. More

by szfaber

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

October 17, 2021

Dealership Rating

Employee Rating

Franco is an exceptional Service Representative. He really understands the needs of the customer and communicates well. He is polite, professional and always has a smile. I feel confident he will alwa really understands the needs of the customer and communicates well. He is polite, professional and always has a smile. I feel confident he will always give me honest information about my vehicle when it comes to the service as well as the time it takes. And he communicates the urgency of service and price effectively. More

by MomChelle3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for trusting us with your vehicle needs. We are so pleased to hear Franco has been able to make this a great experience for you. We will be sure to pass on your kind words to him. Come see us again for any other car needs.

October 17, 2021

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Employee Rating

Can never get a call back, still need work done on my truck and can’t get the sales and service departments to talk about what was agreed on to fix my truck. The customer service once you have signed to truck and can’t get the sales and service departments to talk about what was agreed on to fix my truck. The customer service once you have signed to buy is absolutely horrible. I was a priority when they were trying to sell the truck to me and now they can careless about me. More

by nolimitsoldier7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Nick Semyck , Dan Kole, Adam Torres

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 16, 2021

Dealership Rating

Employee Rating

My service appointment was experience was A 10. Service Technician was very knowledgeable assisting me. Good job Franco. Technician was very knowledgeable assisting me. Good job Franco. More

by Dallas Cowboys #1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We are pleased you enjoyed your interactions with Franco. Come see us again.

October 16, 2021

Dealership Rating

Employee Rating

Franco provided excellent, honest, and quick service during my recent oil change. I highly recommend Franco and he will be my go-to service advisor moving forward. during my recent oil change. I highly recommend Franco and he will be my go-to service advisor moving forward. More

by scottmatsui

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2021 -

Bob Penkhus Mazda at Powers responded

Scott thank you very much for taking the time to write a review about your latest visit. We are pleased to hear Franco could make this a great experience. We will be sure to let him know he did a great job. Come see us again for any other car needs.

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