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Frank Adinolfi
Frank Adinolfi at BMW of West Chester (formerly Otto's BMW)
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Frank Adinolfi | Page 3

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.7
123 Reviews

Dealership Experience

24 yrs, 3 mos

Industry Experience

36 yrs, 6 mos

4.7

123 Reviews

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123 Reviews of Frank Adinolfi

February 16, 2024

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Employee Rating

BMW of West Chester is a top notch organization! Everyone is friendly and helpful. Thank you for getting my 3 series back on the road! More

by cclayton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Joseph Fritz

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Feb 19, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the friendly and helpful service experience delivered by our team. Many thanks for choosing BMW of West Chester!

February 07, 2024

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Have used them for years. Drive past Union Park BMW to go to this dealership. More

by usmc4irish
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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Feb 08, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have found the performance of our service team worth the extra distance travelled. Many thanks for choosing BMW of West Chester!

February 02, 2024

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This dealership is clean, bright, and, breautifully designed. I appreciate the work spaces, offering of the Wi-Fi, and the welcomed snacks and assortment of coffe, juice, and water. More

by Adrienneh1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Scott Gately, John Keenan, Anthony Blubello

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Feb 02, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are pleased to hear you enjoyed the convenience of our facilities while waiting for your vehicle to be serviced. Many thanks for choosing BMW of West Chester!

February 01, 2024

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Fast, professional & efficient service. Frank and Bill were respective of my time. Thank you both More

by George T
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

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Feb 02, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the efficient performance delivered by Bill, Frank and our team here at BMW of West Chester!

January 13, 2024

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Great service. Friendly people. Wonderful facility. Loner car was perfect. It was a good job by all More

by craignoland
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Service Communication
Recommend Dealer
Yes
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Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the friendly and efficient performance delivered by our service team. Many thanks again for choosing BMW of West Chester!

January 13, 2024

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Timely, answered my questions,'treat me with respect and quality vehicle service Did a great job More

by ksharad60
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the respectful and timely assistance delivered by our service team. Many thanks from all of us here at BMW of West Chester!

January 13, 2024

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The problem with my car still persists. It is brand new and has a mechanical issue that service did not fix simply because they couldn't 'hear it.' This is unacceptable. More

by GRAVITY0211
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We regret to hear of your unresolved concerns. Please contact me directly at 610.399.8067 and I will do my best to assist you. Rich Weller

January 13, 2024

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Excellent! ! Frank is a great advisor. I have known him for over 30 years. Great job More

by odipaco
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Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you have been so pleased with the assistance delivered by Frank over the year. Many thanks from all of us here at BMW of West Chester!

January 13, 2024

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The visit was fine, it took a little longer than expected but I was treated well and was comfortable in the waiting area More

by asanghamd
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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January 13, 2024

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Sometimes service is slow, loaners and appointments aren't available, and feels like it's more important you you find something to bill them offer great customer service. More

by DCanuso007
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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Jan 15, 2024

BMW of West Chester (formerly Otto's BMW) responded

We know the availability of loaners is important to our customers and we are pleased to report vehicle production is increasing allowing us to allocate more inventory to the loaner fleet.

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