Frank Adinolfi | Page 2

Waited almost 4 hours for an inspection (car had about 4600 miles) and oil change. I also wanted the blind spot mirror fixed. They told me it would take about an hour for a diagnosis I was then told no 4600 miles) and oil change. I also wanted the blind spot mirror fixed. They told me it would take about an hour for a diagnosis I was then told no need for the diagnosis as the tech drove it around the lot and it worked fine told me maybe the sensors were dirty ??? Sensors are located under the rear bumper, can’t understand why they would be dirty. So after 4 hours I got the car back and right out the lot found that no,the sensors didn’t work. I had issues when it was Otto’s with my I8 and thought under new management it would be better. To take almost 4 hrs for a scheduled oil change, and not even doing the required work on the blind spot was just incompetence. I will NEVER NEVER be back !!!!! More

by KWW392 Verified Customer Verified Customer

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I will always bring my car here. Everyone is amazing! I enjoy the service and always to great detail Everyone is amazing! I enjoy the service and always to great detail More

by kgvarrasse Verified Customer Verified Customer

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Quick and easy service with great communication throughout with the service advisor. Advisor provided advice for future preventative maintenance as well. throughout with the service advisor. Advisor provided advice for future preventative maintenance as well. More

by ZCUT Verified Customer Verified Customer

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Excellent and we have been dealing with them for almost 40 years! Frank is fantastic in service! 40 years! Frank is fantastic in service! More

by Nancy Keenan Verified Customer Verified Customer

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Great customer service. When my car will take time, they provide a loaner, this is very helpful. When my car will take time, they provide a loaner, this is very helpful. More

by bret.myers Verified Customer Verified Customer

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Everyone at the dealership is always so friendly. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. More

by JPCROWLEY Verified Customer Verified Customer

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We've been coming back for BMWs for many years because of the attention and service we receive from Frank and Justice. Honestly we're not there cause the cars are BMWs, we're there for how we're treated. the attention and service we receive from Frank and Justice. Honestly we're not there cause the cars are BMWs, we're there for how we're treated. More

by bforemny Verified Customer Verified Customer

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Excellent service and communication. I would highly recommend BMW of West Chester for service and sales. I would highly recommend BMW of West Chester for service and sales. More

by SJNARSIFF Verified Customer Verified Customer

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Great check in and all service completed on time. Friendly staff and clean facilities. Professional service with work we requested completed in same day. Friendly staff and clean facilities. Professional service with work we requested completed in same day. More

by REEVESCR Verified Customer Verified Customer

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From the front of the shop (Sales) Justice Mogano to the back the shop (Service) Frank Andolfi provides top shelf service going out of their rest to assure that I am happy with the service they are providin back the shop (Service) Frank Andolfi provides top shelf service going out of their rest to assure that I am happy with the service they are providing. I know I can be difficult but they always find a way to get me what I need. I wouldn’t shop or service my car anywhere else. More

by pmanidis Verified Customer Verified Customer

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