Frank Armando | Page 4

They ok, they could be a little more thoughtful and see when a person really need an answer when a person really need an answer More

by kingjascent Verified Customer Verified Customer

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I’m very pleased with the service and the waiting area was very nice. The service manager was professional. was very nice. The service manager was professional. More

by WJCHIN1120 Verified Customer Verified Customer

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I don't like the attitude of the Frank, he was behaving like I was there to service my car free of cost, no welcome, no greeting. He gave me one quote at the beginning which I signed. But at the last when like I was there to service my car free of cost, no welcome, no greeting. He gave me one quote at the beginning which I signed. But at the last when I need to pay he increase price. When I ask why you are charging more he told me my car need more oil. Why this Gentleman did not know my Cars Model? Of course he suppose to know. After that he gave me very bad attitude. When I was leaving I just have to say bye to my friend who also came for service it took only 30sec. I told him hold on, but he gave key to my wife and disappear without saying anything. this is I was not expecting, I was with my wife I felt very bad. Car service video was good and service technician Robert's video was vey polite with greetings. More

by BISHWABPANT Verified Customer Verified Customer

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Benzel offers a white glove experience for their customers servicing their cars. Frank was fantastic and flexible with timing and readiness. customers servicing their cars. Frank was fantastic and flexible with timing and readiness. More

by JMALCOLM361 Verified Customer Verified Customer

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Professional work with quality! Best service with responsibility. New loaner cars always have there . Enjoyed and appreciated Best service with responsibility. New loaner cars always have there . Enjoyed and appreciated More

by MAKHMUDRAKHMON Verified Customer Verified Customer

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Highly recommend this dealership and service. Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happ Especially Jieun Chun, Sales Department & Mr. Frank Armando, Service Department . They are very professional, helpful and trustworthy. I am very happy with the service. More

by WOOYOUNGPARK Verified Customer Verified Customer

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The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

by CORI Verified Customer Verified Customer

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Not the usual 5 star service - had to wait for service person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed ther person when I arrived. The service department sent me a video when the car was ready which was new and cool. When I arrived at MB I was informed there was a 3% service charge if I paid with a credit card - not cool! I was told my car would be right out - 15 minutes later I went back to the check in desk and said my car was still not brought around- it finally came and I noticed a few marks that I hadn’t noticed before- I’ve always been impressed with Benzel Busch service - not this time More

by lmarcus343 Verified Customer Verified Customer

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The service center has an extremely efficient operation with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My ca with well-trained and experienced professional staff Dave was an excellent help to decide on different options for the Service packages . My car was repaired on time and my advisor kept me in the loop through video providing all details and recommendations More

by rajmal1953 Verified Customer Verified Customer

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We have taken our two luxury cars to get serviced at Benzel-Busch and we find it very irritating and unusual to pay the credit card fee on top of the service fee. It does not seem like something you pa Benzel-Busch and we find it very irritating and unusual to pay the credit card fee on top of the service fee. It does not seem like something you pay for at a luxury car dealership. Also, both cars were not cleaned and washed after the service, it either took too long or it was omitted. Makes us not want to work with the dealership going forward due to the business practices. More

by LEO_R_R Verified Customer Verified Customer

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