Frank Bernhard | Page 4

Faulkner listens to the client. It was a pleasure working with Faulkner personnel. They are efficient and knowledgeable about their products. I would highly recommend this company It was a pleasure working with Faulkner personnel. They are efficient and knowledgeable about their products. I would highly recommend this company and plan to continue using their services. More

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My experience with Faulkner Subaru I have had an excellent experience with Faulkner Subaru initial sales to my follow up visit. Everyone has been knowledgeable, helpful and personable. I have had an excellent experience with Faulkner Subaru initial sales to my follow up visit. Everyone has been knowledgeable, helpful and personable. I live in the New Tripoli area and could have leased my Subaru closer to home...I’m happy I didn’t. I most recently dealt with Morgan who should be commended. I like my new Outback and am just as pleased with the dealership. Not much else I can say. More

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Service above and beyond Everyone I dealt with could not have been more professional,courteous,and helpful. Very patient with all my questions and interested in making sure I Everyone I dealt with could not have been more professional,courteous,and helpful. Very patient with all my questions and interested in making sure I received just what I wanted. More

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Great dealership Friendly dealership. Steve Parr was very knowledgeable about Subaru and the whole sales process. Would definitely recommend this dealership to family Friendly dealership. Steve Parr was very knowledgeable about Subaru and the whole sales process. Would definitely recommend this dealership to family and friends in the future. More

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Watch out for bad finance deal! Watch out for the interest rate game! I made the mistake of not doing my research on car loan rates because I knew my credit score was pretty good. Wh Watch out for the interest rate game! I made the mistake of not doing my research on car loan rates because I knew my credit score was pretty good. What a mistake! I was focused on negotiating the price of the car and hadn't prepared for the shady finance deal. They gave me a decent price on the car and made a huge profit on a high interest rate. When you go back in the room to talk about credit scores and interest rate, he will tell you that each credit scoring check is different and explain why it's lower than you think it should be. Then he shows you the rate and will tell you that they've compared it to others. My mistake that they didn't have to pick the lowest rate. After I signed the papers I went home and looked into finance rates (again, I shouldn't have been so niave). Wow! I got totally screwed! Im not stuck with paying over $1200 than I should have in interest! I'm sharing this for others to be much more prepared and learn from my angering mistake: Look into interest rates on your own and DO NOT trust their finance guy at the dealer. Oh, and make sure to hold your ground and say no! to the push for having extra coverage (he'll be especially pushy and give an impressive guilt trip on the "GAP" coverage). Even gave an example that his wife totaled the same car you're purchasing and it was lucky she had the GAP coverage. More

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"Superb Experience" Let me start by saying how intimidated I felt about the process of buying a new vehicle. My worries disappeared as soon as I met Shawna and knew that Let me start by saying how intimidated I felt about the process of buying a new vehicle. My worries disappeared as soon as I met Shawna and knew that i was being helped by very pleasant and knowledgeable person. Shawna went far and beyond to get me a great deal and even went out of her way to pick me up. We had set a time to meet but I wasn't able to make do to my old vehicle breaking down on my way to the dealer. Do to this dilemma I didn't have a way to get there the next day, but no worries Shawna came to the rescue. She picked me up on her way to work. It doesn't stop there, Matt was also very pleasant and went into every single detail about my new vehicle before driving it off the lot. Sincerely I'am very thankful to every single staff member that I crossed paths with it is a unique thing to find good costumer service nowadays. Also, sorry if i didn't mention everyone in detail but it would just be to long. My best recommendation is for whoever is looking for a vehicle to definitely stop by Faulkner to experience the best car buying experience that I've had. More

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Quoted price, then reneged?? busy with customer being towed! 2016 Impreza, drive didn't feel right. Drove another, hugged the road. Owned Subaru's since 1999. Preoccupied with customer being towed back. Buyer Be 2016 Impreza, drive didn't feel right. Drove another, hugged the road. Owned Subaru's since 1999. Preoccupied with customer being towed back. Buyer Beware!!! More

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Best car buying experience I have ever had! Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything th Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget! More

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IMAGINE WHEN YOU WENT TO YOU WENT TO YOUR SUBARU DEALERSHIP THINKING I CAN'T AFFORD THIS CAR. THEN IMAGINE IT WAS FAULKNER SUBARU. YOU WALK OUT AND DRIVE OFF THE YOU WENT TO YOU WENT TO YOUR SUBARU DEALERSHIP THINKING I CAN'T AFFORD THIS CAR. THEN IMAGINE IT WAS FAULKNER SUBARU. YOU WALK OUT AND DRIVE OFF THE DEALERSHIP WITH YOUR FIRST SUBARU AND NOW 8 SUBARU'S LATER BETWEEN MY WIFE AND MY SUBARU'S WE WON'T GO ANY PLACE ELSE. THE PEOPLE ARE GREAT AND THE DEALERSHIP IS GREAT. I RECOMMEND IT TO EVERYONE. More

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My used car buying experience. I went looking for a specific used car, a Nissan Rouge, they had for sale and my salesman Dylan Haas was fantastic. He was very helpful, courteous, fr I went looking for a specific used car, a Nissan Rouge, they had for sale and my salesman Dylan Haas was fantastic. He was very helpful, courteous, friendly and most of all did not pressure me or try to convince me to purchase something else. Frank in finance was very informative with all the paperwork. I will definitely be back. More

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