Frank Castagna | Page 3

Received and delivered on time and washed. Waiting room and restroom clean and comfortable. Pleasant experience...B Corwin Waiting room and restroom clean and comfortable. Pleasant experience...B Corwin More

by BARBKAYC Verified Customer Verified Customer

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Everything went fine. The engine was checked to make sure I didn’t have the bad engine the 6.2 and it passed the test. The oil was changed with the new 40 weight grade. The engine was checked to make sure I didn’t have the bad engine the 6.2 and it passed the test. The oil was changed with the new 40 weight grade. More

by Heyciv Verified Customer Verified Customer

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no no yes yes yes yes yes yes yes yes yes yes yes yes yes More

by DENEA Verified Customer Verified Customer

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Great job, prompt service, good communication. Frank is always good. Washed the truck which was appreciated. Frank is always good. Washed the truck which was appreciated. More

by KAJIURA Verified Customer Verified Customer

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the service department was easy to make an appointment with. the turn around time was pretty quick with. the turn around time was pretty quick More

by MOMSBAR Verified Customer Verified Customer

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I didn't initially have the best experience with the service department, but once I was able to meet with the service managers we worked things out. They took my concerns seriously and they genuinely wa service department, but once I was able to meet with the service managers we worked things out. They took my concerns seriously and they genuinely wanted to make things right for me as a customer. More

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Frank, my service advisor was great, got my car in and out very quickly. He’s very responsive. Thank you. out very quickly. He’s very responsive. Thank you. More

by B.becker Verified Customer Verified Customer

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Frank has always been extremely attentive and accommodating …. Well, good, excellent eleven words to go accommodating …. Well, good, excellent eleven words to go More

by BBOCAPSYCH Verified Customer Verified Customer

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Service Department sucks… 4 hours wasted and don’t trust diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve opted for using the service dept. GMC warranty sucks …known problem with transmission serviced 1st with fluid change several years ago, then torque converter changed some time thereafter and was out of warranty because they probably should have changed torque converter instead of just the fluid the first time. Same problem is 3rd time now. Now torque converter and valve body they tell me needs replacement…and once again out of warranty with 68000 miles on vehicle total. Just was diagnosed from computer apparently because underside of vehicle was never touched…I looked… So GM warranty replacement torque converter only for one year?…I guess the new torque converter on new vehicle only warranty is one year too?… When replaced last time I had to wait three weeks for a gm part even after I offered to pay and deliver an upgraded/ superior aftermarket unit. Last issue on last oil change visit was check engine light I wanted addressed. Code showed due to MAF sensor code and was told to change air filter…air filter was relatively new but replaced anyway resulting in same code. Service department never even offered to change sensor…I Changed MAF sensor myself-problem solved. Service department nearly worthless except when stealing change and contents of vehicle it seems. I will never deal with this dealership or service department again…told my salesman that I’d love to buy another vehicle from him but unless he finds new brand and dealership there is no chance. xxxx on GMC, this establishment and service department. It won’t be a GMC to replace this truck…ever… You should add xxxx poor rating to your choices below for this dealership… More

by JETRAT Verified Customer Verified Customer

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Frank Castagna is excellent very courteous, explained services our car need thank you Frank for your help services our car need thank you Frank for your help More

by LUCKINIC Verified Customer Verified Customer

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