Frank Charles | Page 3

Fantastic Dealership with Amazing People My husband and I are repeat buyers of MB of OKC, and have had a fantastic customer experience every single time. From start to finish, everyone we com My husband and I are repeat buyers of MB of OKC, and have had a fantastic customer experience every single time. From start to finish, everyone we come in contact with has gone above and beyond to ensure the best car-buying experiences. This is especially true with our sales advisor, Jeremy. He is always available to answer any questions and helped my husband and I to each find the cars we love! He also helped my mom when she was in the market and was so incredibly helpful when looking for the right car for her needs. We will definitely recommend Jeremy and MB of OKC to any of our friends and family looking to get into a fabulous new car! More

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Excellent dealership This a an excellent dealership, location is great , the facility always clean , very friendly people . Will recomen this dealership to anybody , will This a an excellent dealership, location is great , the facility always clean , very friendly people . Will recomen this dealership to anybody , will give then an A plus recommendation . More

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Window repair Excellent service was provided and everything was as expected. Good communication from service team with a professional staff. We were able to pick u Excellent service was provided and everything was as expected. Good communication from service team with a professional staff. We were able to pick up the vehicle after service hours. More

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Going above and beyond David Sharp my new rep with Mercedes Benz of Oklahoma City is a truly awesome service rep. He went above and way beyond my expectations of making sure David Sharp my new rep with Mercedes Benz of Oklahoma City is a truly awesome service rep. He went above and way beyond my expectations of making sure I was happy and the job done not only to my satisfaction but to his. That meant a lot. My previous rep would just have me sign the work order and NEVER showed concern or care if the job was done right. And no communication or honesty. I almost lost hope in Mercedes Benz commitment to excellence. It has also been a pleasure working with Mr. Frank Charles he’s very friendly and courteous and provides a nice courtesy vehicle when i need one while my car is being serviced. Ms. Brooke Eixenberger was very kind, knowledgeable and forth coming in my negotiations of buying my car. She made the whole experience very enjoyable and fun even personable. I have truly enjoyed my overall experience within the Mercedes Benz organization. Thank you! More

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Outstanding customer service!! While I did not puchase my MB GLS450 from Okc, because of very poor customer relations....I was reluctant to return to the dealership for service but While I did not puchase my MB GLS450 from Okc, because of very poor customer relations....I was reluctant to return to the dealership for service but have to say my opinion completely changed once I was there!! Nick went above and beyond what I asked for and made me feel like not just any customer but his ONLY customer! He made sure I had a loaner vehicle ready to go so that my day went uninterrupted while my car was being serviced then upon return discovered that there was a scuff mark on the driver door....he immediately buffed it out and then looked for other things on the car to make it look as if it was going to be on display at the museum! The staff is always friendly and very attentive to my needs, even when I show up just for a car wash.....If not for Nick and the wonderful staff I don't think I would ever come back to Okc MB. Thanks NIck!! More

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Excellent Service on my SLK I took my SLK350 in for routine service. During the inspection some other issues were found which I had to turn claim into my insurance company. Georg I took my SLK350 in for routine service. During the inspection some other issues were found which I had to turn claim into my insurance company. George Nicholson was great, he worked with me on the regular service which was more than routine oil change and arranged a loaner vehicle. George also worked with the insurance adjuster on the claim, ordered the parts and arranged a loaner vehicle for me during the insurance claim repairs. Frank Charles provided great customer service on my loaner vehicle. I actually loved the GLA and will consider it when my husband replaces his current SUV. George has been my service advisor for years and always provides the best customer service. Also loved the new location! More

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Sales and Service Experience The E300W4 that Aslan assisted in ordering Is undoubtedly the safest and most pleasurable vehicle I’ve ever owned. The driver assist DISTRONIC opt The E300W4 that Aslan assisted in ordering Is undoubtedly the safest and most pleasurable vehicle I’ve ever owned. The driver assist DISTRONIC option not only is comforting when driving in traffic, it also prevented my involvement in three potentially Fatal accidents while driving at night on the interstate. I continue to receive compliments on the Desingno interior option that Aslan assisted me in selecting. Jesse has been most Courteous and professional in assisting me when servicing my car. He has addressed the few anomalies I have found in a prompt and timely manner providing detailed technical explanations and support. More

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service review The staff at Mercedes-Benz OKC did another great job. Always a pleasure to deal with them. I think a raise is in order---don't you??? Curtis To The staff at Mercedes-Benz OKC did another great job. Always a pleasure to deal with them. I think a raise is in order---don't you??? Curtis Towery More

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Outstanding! Scott, I can't remember everyones name. The service is awesome and the whole staff was extremely courteous. I live in Tulsa, Ok, so getting to OKC i Scott, I can't remember everyones name. The service is awesome and the whole staff was extremely courteous. I live in Tulsa, Ok, so getting to OKC isn't always easy, but it is worth it. I chose Mercedes Benz of Oklahoma City for sales and service, and I did it for a reason. I think my service advisor was Michael, Hailey set up the appointment and Frank provided loaner. Everyone including you Scott were outstanding. Special thanks to Frank Charles. Appreciate you all. More

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Sprinter with wire wrapped around axle The Mercedes Benz service team were amazing! I had my Sprinter van towed in on 11/19/18 and they got it back to me on 2/1/19. I didn't think they w The Mercedes Benz service team were amazing! I had my Sprinter van towed in on 11/19/18 and they got it back to me on 2/1/19. I didn't think they were going to be able to do it but with the right parts it was good to go. Marlena kept me informed throughout the process and was very knowledgable about what was going on. The biggest delay was waiting on the part from Germany. More

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