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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
161 Reviews
4.8

161 Reviews

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161 Reviews of Frank DaSilva

January 30, 2026

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Employee Rating

Very efficient and cordial staff at the service department. The service was done in the assigned time with immaculate result. More

by a_malik83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2026

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2026

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Employee Rating

Excellent communication and properly set expectations for the cost of the fix. Done quickly and cleanly. More

by Maprem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jan 23, 2026

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2026

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Employee Rating

I had an issue with my car-net signal and VW fixed it quickly! Thankyou! More

by Pamella Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keven Umana , Sean also assisted me with car-net and Paul Lazzaro helped me as well!

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Jan 16, 2026

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 13, 2026

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Employee Rating

My experience with the sales and service staff at Colonial has been excellent. They’re all courteous, knowledgeable, and professional about their respective responsibilities. More

by melpc99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2026

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 09, 2026

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Another local dealer didn't want to process my ID. 4 software update due to issues they had with other cars. Colonial just got the job done, and quickly without error. What's more, the service rep ki More

by liebman.andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo, Eric Sanders

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Jan 09, 2026

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 09, 2026

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Employee Rating

Very professional and attentive to my car care ! !Very lovely Tv !!the chairs need to be replaced !!old!!! More

by billcolemanward4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2026

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 08, 2026

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Employee Rating

Had an appt for a recall. Got there said they gave part to someone else. Made a 2nd appt. Got there was told again they didn't have it. Was told a manager would reach out to m More

by JOY.HIRSCHFELD
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

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Jan 14, 2026

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, Joy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 07, 2026

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Employee Rating

Knowledgeable, helpful and personable staff. Can take a while but the waiting area is nice More

by JACKIETAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jan 07, 2026

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 30, 2025

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Employee Rating

Both Frank's helped with my 4th flat tire. In and out within the days time. More

by jjaynes1165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Dec 30, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 16, 2025

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Employee Rating

Really appreciate the video images of what was needed, and what was completed. The videos were well explained and very helpful. More

by soendgreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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