Frank DaSilva | Page 2

I bought my car at Colonial in 2021 and it's generally been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year I brought my car in with some check engine lights. The dealer wasn't able to diagnose (not their fault I guess codes had not been present anymore?) but they had charged me for diagnosis even though my warranty had expired less than a month prior. Sure it's expired and I shouldn't knock them for sticking to their guns I guess, but come on less than a month? I even bought my car with you and purchased years of prepaid services. Apparently that means nothing. Fast forward to this year. I again have a check engine light on. It's around the same time as my prepaid 50k service so I book an appointment for both. I'm given barely any explanation or details about my engine light other than a 4sec clip from the technician and a half xxx explanation from the service rep that I have some code about low air flow to bay one, and it requires an entire cylinder head replacement. A freaking entire CYLINDER HEAD on a car with right around 46K miles! Quoted at over $5K. Car seems to drive fine so obviously I ask if there is possibly other options. I'm told that not really and this is the only way to guarantee a solution. Crazy. Whatever, I'll shop around a bit and get another opinion. I'll also mention that my regular 50K service checks were all green, including my brakes. Now I've gotten a second opinion and turns out it was a $400 fix mostly in labor. Simply cleaning out a valve fixed the issue. Furthermore this independent shop informs me that my rear brake rotors and pads are far past their life and I need to replace. The guys not taking advantage of me he just thinks they are getting close to replacement. I'm just so beyond frustrated with Colonial after these experiences. It bothers me that neither the tech or service rep seemed to want to look out for me. They didn't even visually inspect the valve that caused my code. For them it was a simple code check and immediately to a cylinder head replacement. Zero due diligence before jumping to that conclusion. I'm also frustrated that my 50k service doesn't even inform me that my brakes are in a bad state. xxxx I would've paid colonial to fix them! Nope, green check mark you're on your way. Rant over. Frustrated with Colonial and probably won't be going back. More

by PACKARDGILSON Verified Customer Verified Customer

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Great service and treatment. I will switch from bad “Boston VW” service for this dealership; good here, bad there. I will switch from bad “Boston VW” service for this dealership; good here, bad there. More

by jim@fuller-sound.com Verified Customer Verified Customer

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Serviced the car timely, no delays and explaining what they did. Also reported future services that are needed, so they are pro-active in car's maintenance . they did. Also reported future services that are needed, so they are pro-active in car's maintenance . More

by mreho Verified Customer Verified Customer

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Dan is exceptional. Each time I bring my car in for service, he is always professional, courteous and helpful. Dan is the reason why I continue to come to VW service. Each time I bring my car in for service, he is always professional, courteous and helpful. Dan is the reason why I continue to come to VW service. Thank you, Dan! More

by kapc Verified Customer Verified Customer

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I have been coming to this dealership for years, because I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they hav I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they have behaved poorly and unprofessionally when I've interacted with them. More

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Always easy to work with, very friendly, accommodating. They get you right in when you have an issue They get you right in when you have an issue More

by c_new Verified Customer Verified Customer

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My problem was diagnosed quickly and I was able to get my car back the same afternoon. car back the same afternoon. More

by ken.maxwell Verified Customer Verified Customer

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Very efficient and cordial staff at the service department. The service was done in the assigned time with immaculate result. department. The service was done in the assigned time with immaculate result. More

by a_malik83 Verified Customer Verified Customer

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Excellent communication and properly set expectations for the cost of the fix. Done quickly and cleanly. the cost of the fix. Done quickly and cleanly. More

by Maprem Verified Customer Verified Customer

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I had an issue with my car-net signal and VW fixed it quickly! Thankyou! quickly! Thankyou! More

by Pamella Castro Verified Customer Verified Customer

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