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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 2

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
191 Reviews
4.7

191 Reviews

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191 Reviews of Frank DaSilva

June 18, 2026

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Employee Rating

I would have given 5 stars but there was an Issue with Tire Pressure Sensor.This notification came on After I had my Tires rotated. More

by bbingham910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, Frank DiCostanzo

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Jun 19, 2026

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 16, 2026

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Employee Rating

They seem to be honest and didn't try to upsell a bunch of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- More

by phreaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jun 16, 2026

Colonial Volkswagen of Medford responded

Thank you for recognizing our honest approach with your Volkswagen Golf. Frank and our team are glad we could focus on the repairs you requested without adding extras. We look forward to helping you down the road. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 02, 2026

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Employee Rating

Always a positive experience but Frank is tops at making the experience smooth and effortless. More

by HARPOGABBY
Recommend Dealer
Yes
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Jun 02, 2026

Colonial Volkswagen of Medford responded

It’s great to hear you always have a positive experience and that Frank helped keep your Volkswagen service effortless. Thanks for sharing, and we hope to see you again soon. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 29, 2026

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Employee Rating

The see ice team at colonial is great , helpful, and easy to deal with . They do excellent work More

by ann.ferraro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Steven Tkaczyk, Frank DiCostanzo

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May 29, 2026

Colonial Volkswagen of Medford responded

We’re delighted to hear about your positive experience. Our Volkswagen team was happy to provide helpful and thorough service on your ID. Buzz. We look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 14, 2026

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Employee Rating

The service was wonderful as always. Everytime they try to do the best to fix my car issues. Thankyou Frank for your help! More

by Pamella Castro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 14, 2026

Colonial Volkswagen of Medford responded

It’s great to hear that Frank and our team consistently provide reliable service for your Volkswagen Tiguan. We appreciate your continued trust and stand ready for any future visits. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 01, 2026

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Employee Rating

Greg, Kevin, and Kasey were amazing to work with! They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial More

by jpwmerrick
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DiCostanzo, Kasey Wilson

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May 01, 2026

Colonial Volkswagen of Medford responded

It’s fantastic to hear Greg and Kasey made everything smooth and ensured you were completely satisfied. Thank you for recommending us to others shopping for a Volkswagen. We appreciate you trusting us with your Volkswagen Atlas and look forward to being of service again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 29, 2026

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Employee Rating

Appointments are easy to make. We are taken on time. Staff explains what has to be down on the vehicle. More

by HDOMINGOS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DiCostanzo , Marco Gomes is the best mechanic and very Knowledgeable.

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Apr 29, 2026

Colonial Volkswagen of Medford responded

We’re glad that scheduling an appointment was easy and you were seen promptly. We’re happy our service team clearly outlined the work required on your Jetta. We appreciate your five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 25, 2026

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Employee Rating

All excellent no complaints Service is good Costumer service excellent Fast service Wait room very clean More

by santose325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Jovan Moxley, Ray Pedersolli , Jason Giacoppo

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Apr 25, 2026

Colonial Volkswagen of Medford responded

Thank you for sharing your positive experience with our service team for your Volkswagen Atlas. It’s wonderful to hear you appreciated the efficient service and found the waiting area clean and comfortable. We hope to assist you again with any future maintenance needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 17, 2026

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Employee Rating

Great service! I was able to get in, and get all of the updates done in less than an hour.. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Apr 17, 2026

Colonial Volkswagen of Medford responded

We’re happy you could get in quickly and that all updates on your Volkswagen were wrapped up in under an hour. Thank you for choosing us and we look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2026

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Employee Rating

Frank DaSilva is always very helpful when needed. He was able to quickly source parts for my scheduled service after my needs changed, thanks Frank! More

by john.hwalshii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Colonial Volkswagen of Medford responded

Thank you for the 5-star review. We’re pleased Frank could quickly source the parts needed for your Volkswagen Atlas service when your plans changed. We appreciate you trusting us with your Atlas. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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