Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Frank DaSilva

November 25, 2025

Dealership Rating
Employee Rating

Awesome service been involved with CVW for quite a few years always great to deal with! More

by susanstone931
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Nov 25, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 17, 2025

Dealership Rating
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I've bought 2 cars from this dealership. Things went fine until I recently received a call to setup my 30,000 mile service. I asked at that time if this was an included service, or if I woul More

by Atlas2
Service Price Transparency
Service Communication
Recommend Dealer
No
Nov 20, 2025

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 30, 2025

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I brought my car in for its 2 year evaluation. The car was brought in immediately and was ready by the time I was told. More

by JEFFORMAX
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Oct 30, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 14, 2025

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Outstanding service. Knowledgeable staff, transparent pricing, and smooth process from start to finish. Highly recommend this dealership for anyone seeking a stress-free More

by hernancuervo
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 14, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 03, 2025

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Employee Rating

Not wanting too long for the first time service. I’m so happy to have VW. More

by cpimpanit
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2025

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Colonial Volkswagen of Medford is my go to source for keeping my VW well. They are always kind and professional and understand how our cars can be such an important part of who we are and what we do! More

by mlaib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 30, 2025

Dealership Rating
Employee Rating

They are on time, inspect and review the car quickly. They clearly explain the problems and the potential solutions. Once a plan is made to fix the problem, the work is done quickly and on schedule. More

by VW Customer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 30, 2025

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 20, 2025

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Employee Rating

This dealership is always clean, efficient, and respectful of my time. Entire staff I’ve interacted with are kind More

by L.Turco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 20, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 04, 2025

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Employee Rating

The dealership is close to my house and very efficient! I enjoy the salespeople and I like the new way of shuttling to your home while waiting for your care to be fixed. More

by GOLDFISH027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2025

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 02, 2025

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Employee Rating

Always great service at Colonial Volkswagen of Medford. Frank and all of the staff are great to deal with. More

by FRANKDGRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 02, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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