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Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford
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Frank DiCostanzo | Page 38

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
384 Reviews
4.8

384 Reviews

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384 Reviews of Frank DiCostanzo

May 12, 2021

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Employee Rating

Always having great service here, I tell all my friends and family. even a simple oil change is worth it. I will continue to go here for my service appointments More

by JGUNN0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 13, 2021

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 08, 2021

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Just moved to area from out of state. Courteous and professional service. Much appreciated! I would recommend them to anyone buying or servicing their car. Much appreciated! More

by jofrmil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 10, 2021

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 07, 2021

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The service I received for my air conditioning was done great. They made sure I had a loner car when the issue was going to take longer. That was such a help. More

by CARKATELYN
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 07, 2021

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star rating, Katelyn! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 07, 2021

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Rusty in service is the best! He always takes care of me. Services the car in a timely manner. Gives me accurate timeline of when the service would be completed. Friendly service too. More

by DDPAEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rusty

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May 07, 2021

Colonial Volkswagen of Medford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this fantastic five-star review with Rusty and our team. Thank you for your business. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 06, 2021

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Made an appointment and there was no waiting and the work was done in a reasonable time. Overall a good experience. Four stars due to prices. More

by ANDYJB45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 06, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 05, 2021

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Very fast and courteous! I was told I would likely be waiting 2 1/2 to 3 hours, but I was out of there in a hour and a half! More

by jwilliamlawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro

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May 05, 2021

Colonial Volkswagen of Medford responded

It's great to hear that Paul and Frank were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 05, 2021

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Tom was very helpful. Service was great! This is my fourth lease and colonial Volkswagen is the best! Would recommend to family & friends to go there More

by AMS803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Warren , Tom

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May 05, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your compliments with our team, and we look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

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The service was fast and responsive. I felt confident in the quality of work performed in my GTI and Frank is an experienced with all types of service needed for your VW. More

by sjm031
Recommend Dealer
Yes
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May 03, 2021

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and five-star rating means a lot to us. We're glad to hear that Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

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I had a great experience. Thank you for the great service. Frank and the team did a great job all while I waited for in your showroom. More

by bsrusciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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May 03, 2021

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 03, 2021

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Employee Rating

Came in to check tire pressure and wasn't charged for the service. Will definitely be using VW Medford for future maintenance. Safe social distancing in waiting room as well. More

by s.fuimaono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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May 03, 2021

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Frank and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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