Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford
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Frank DiCostanzo | Page 37

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
387 Reviews
4.8

387 Reviews

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387 Reviews of Frank DiCostanzo

June 25, 2021

Dealership Rating
Employee Rating

This is always a great place to have my car serviced. Factory trained techs, OEM parts, all work supervised by the shop foreman for QC purposes. It never disappoints. For those of us out there, who prefe More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Schwartz

Jun 28, 2021

Colonial Volkswagen of Medford responded

Jim, Thank you for your business and this review. We're happy to hear Frank, Dan and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 19, 2021

Dealership Rating
Employee Rating

Good experience. They diagnosed my car in timely fashion and repairs were done well. Pleasant staff were helpful in giving me information. Well done job. More

by JERRYGREGOIRE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Colonial Volkswagen of Medford responded

Thank you so much, Jerry, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 18, 2021

Dealership Rating
Employee Rating

Always great service here. Polite, professional, expedient, and thorough. They always inform me of all potential issues, and of all details of the work done. More

by ELIPOLO881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 10, 2021

Dealership Rating
Employee Rating

Frank is super chill, nice, and calm! Very professional and a gentleman. I had a 2 year maintenance vist and it couldn’t be smoother! More

by MOEKHALIFA.71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 10, 2021

Colonial Volkswagen of Medford responded

We are very happy to hear that Frank and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 09, 2021

Dealership Rating
Employee Rating

This is an excellent dealership- very easy work with and friendly. I waited and the service only took 1 1/2 hours. Very happy with them. More

by JUDYORGANIZES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Judy, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 07, 2021

Dealership Rating
Employee Rating

Can't say enough good things about the staff! They were so friendly, reliable and efficient. Top notch experience and I will be going back! More

by alh417
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 07, 2021

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 07, 2021

Dealership Rating
Employee Rating

Great Service! Frank was upfront and honest. I missed my appointment the day before, and he was able to squeeze me in. Also, big thanks to the maintenance/mechanic team. More

by cmac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 25, 2021

Dealership Rating
Employee Rating

I can’t tell if their service department is incompetent or just full of scammers from Frank down. The name of the game seems to be ignore problems (we can’t reproduce it) until it’s out of warranty or just More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rusty is useless.

Jun 11, 2021

Colonial Volkswagen of Medford responded

Thank you for your feedback, Heather. Providing a positive experience is our top priority, so we're disappointed to hear that your service visit didn't measure up. Thanks for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 24, 2021

Dealership Rating
Employee Rating

This is where I take my VW for repairs and service they are a great team they give me great service and answer all my concerns More

by NINASIX6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 20, 2021

Dealership Rating
Employee Rating

Excellent service! We had a nail in our tire and although we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided More

by MICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2021

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Michelle. We strive to make sure that all of our customers are satisfied. Thank you for taking the time to leave us this five-star review. Please let us know if we can be of any further assistance. We're always happy to help. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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