Frank DiCostanzo | Page 37
Service Manager
Colonial Volkswagen of Medford
340 Mystic Avenue
Medford, MA 02155
387 Reviews
Write a Review387 Reviews of Frank DiCostanzo
June 25, 2021
This is always a great place to have my car serviced. Factory trained techs, OEM parts, all work supervised by the shop foreman for QC purposes. It never disappoints. For those of us out there, who prefe Factory trained techs, OEM parts, all work supervised by the shop foreman for QC purposes. It never disappoints. For those of us out there, who prefer highly trained techs, the right equipment to service our cars accordingly and don't mind paying for that level of high quality service, this is the place to come. I work near another VW dealer that will go nameless. I go out of my way to have my Golf TDI serviced here for all of the above reasons. More
Other Employees Tagged: Dan Schwartz
June 18, 2021
Always great service here. Polite, professional, expedient, and thorough. They always inform me of all potential issues, and of all details of the work done. expedient, and thorough. They always inform me of all potential issues, and of all details of the work done. More
June 07, 2021
Great Service! Frank was upfront and honest. I missed my appointment the day before, and he was able to squeeze me in. Also, big thanks to the maintenance/mechanic team. appointment the day before, and he was able to squeeze me in. Also, big thanks to the maintenance/mechanic team. More
May 25, 2021
I can’t tell if their service department is incompetent or just full of scammers from Frank down. The name of the game seems to be ignore problems (we can’t reproduce it) until it’s out of warranty or just or just full of scammers from Frank down. The name of the game seems to be ignore problems (we can’t reproduce it) until it’s out of warranty or just ignore recalls and scam a person into paying hundreds into thousands of dollars repairs that are not the recall. Either way my steering column would not allow my to turn my car off at all anymore. Sometimes it works. Sometimes it just stays locked on my key while I’m in park. I drive around, eventually it lets me turn car off. Except last night. I literally ran out of gas after trying to turn the car off for HOURS!! Do NOT BUY A VW!!! It’s the worst car I’ve ever owned. I can’t express how strongly people should avoid this place. More
Other Employees Tagged: Rusty is useless.
May 20, 2021
Excellent service! We had a nail in our tire and although we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided we had the spare, VW roadside assistance came quickly right to our driveway and changed it in minutes for free. Then the service department provided the service that was due and fixed the flat tire quickly. Thank you! More