Frank Gargano | Page 2

I’ve had a very frustrating experience with the service department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was s department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was still charged for repairs that I never authorized. To make matters worse, these repairs did absolutely nothing to fix the original problem. Even more concerning, they attempted to charge me for a repair that was supposed to be covered under warranty — which is not only unethical but also illegal. When I questioned the charges, I received vague responses and no real explanation. I ultimately had to file an official complaint with the Department of Motor Vehicles just to get a refund for the unauthorized charges. I was told by the DMV agent he would be investigating my complaint and fining Executive Jeep for their unethical practices. This entire experience was a complete waste of time and money. There was a total lack of transparency, accountability, and basic customer service. Based on my experience, I strongly recommend avoiding the Executive Jeep service department. More

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Thank you for servicing my 2023 Jeep Compass! And great service! Looking forward to a great relationship! And great service! Looking forward to a great relationship! More

by DawnB Verified Customer Verified Customer

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Great service and sales personnel. I have 20 car experience and have great experience with Executive I have 20 car experience and have great experience with Executive More

by Joglvn Verified Customer Verified Customer

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This is the best dealership in the state. I will only get cars from here from now on. Service is exemplary!!! I will only get cars from here from now on. Service is exemplary!!! More

by dblackmon958 Verified Customer Verified Customer

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Did not call me to confirm price of work needed to be done. Then charged me predatory prices. Called to speak to manager was told they would call me back. No one reached out until the negative review I l done. Then charged me predatory prices. Called to speak to manager was told they would call me back. No one reached out until the negative review I left about a week later. Done with Jeep and Dodge at this point. More

by alex Verified Customer Verified Customer

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Very friendly staff and extremely clean service area. Also the service waiting area is comfortable with coffee and water. Also the service waiting area is comfortable with coffee and water. More

by Dad13Ram Verified Customer Verified Customer

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Always very friendly. They keep me informed of the progress, and they do quality work. They keep me informed of the progress, and they do quality work. More

by ODEORANGE0 Verified Customer Verified Customer

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Matt Mooney was wonderful. This was our 3rd lease and will lease again in 3 years This was our 3rd lease and will lease again in 3 years More

by judydeangelo123 Verified Customer Verified Customer

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Bought a new Rogue. ..just off the truck. Our salesman was amazing, and continually talked about the dealership and how it was totally customer centered. ..just off the truck. Our salesman was amazing, and continually talked about the dealership and how it was totally customer centered. More

by CRGREDGLYNN Verified Customer Verified Customer

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Disappointed. Frustrated with the lack of communication and accommodation. Now over a month with no answers no talk of reimbursement of my travel expenses no talk Frustrated with the lack of communication and accommodation. Now over a month with no answers no talk of reimbursement of my travel expenses no talk of what was tested just a repair and a diagnostic that was supposedly the fix yet I couldn’t even make it out of the parking lot of their establishment without the vehicle stalling. I have no confidence at this point and they obviously have no intention of making this right. Sad business practice’s terrible customer service. More

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