Frank Gargano
Frank Gargano at Executive Nissan

Frank Gargano | Page 3

Certified Service Manager

Executive Nissan

900 Universal Dr N
North Haven, CT 06473

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3.8
39 Reviews

Dealership Experience

23 yrs, 10 mos

3.8

39 Reviews

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39 Reviews of Frank Gargano

November 22, 2023

Dealership Rating
Employee Rating

Alberto Bonet is a great service advisor. Knows my needs and always stays in touch. Never try’s to oversell. More

by Harold.kennedy.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Alberto Benot

Nov 24, 2023

Executive Nissan responded

Harold, Thank you so much for your kind words for Alberto, and for taking the time to leave us this wonderful feedback!

November 19, 2023

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Employee Rating

Service was great. I was always kept informed on my cars progress Great customer service More

by terrycenti
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alberto Benot

Nov 20, 2023

Executive Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Nissan, Terry, we look forward to having you as one of our valued customers for many more years to come!

November 10, 2023

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Employee Rating

The entire crew including Francisco Evan and Scott were a pleasure to deal with very professional and accommodating to my needs More

by jross40acre
Recommend Dealer
Yes

Other Employees Tagged: Frank Gargano

Nov 11, 2023

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 16, 2023

Dealership Rating
Employee Rating

Excellent. I have gotten over 12 cars in past 20 years ago from Executive Nissan and never been disappointed with service or sales. More

by Joglvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Scott Tesla , JOSH BATISTA, Gary Grote, Tyler Leopizzo, Nichole Stevens

Sep 17, 2023

Executive Nissan responded

Thank you for choosing Executive Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 14, 2023

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Employee Rating

I was excellent serviles i Will tell People come over to buy the cars the got good deals the People they nice thank you and God bless you all More

by cgperez3919cgps
Recommend Dealer
Yes

Other Employees Tagged: Matt Bussolari, Scott Tesla , JOSH BATISTA, Beloved Bridges, Francisco Cordova, Reinaldo Figuerora, Elijah Roldan, Nichole Stevens, Tyler Wagoner, Gorge

Sep 17, 2023

Executive Nissan responded

Thanks for your feedback on your recent visit to Executive Nissan. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 20, 2023

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Employee Rating

Great Customer Service, personable, kind, helpful, and dedicated to making the customer happy and tried to xxxx me find the right vehicle to remain in budget. Feeling Grateful for their hard work! More

by jbaezx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Tesla , Nick Rivera, Gary Stanley, Nichole Stevens

Jul 20, 2023

Executive Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

April 23, 2023

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The problem wasn’t with the service area. It was with the leadership at this location. Poor communication, misinformation, lack of genuine customer service. Not only that, but when I got my v More

by joebetty45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alberto Benot

Apr 24, 2023

Executive Nissan responded

Good morning Joe I thought we were all set I called you and follow-up and told you when your reimbursement for your rental was being mailed out to you when I spoke to you. If you still are having any kind of problems please don't hesitate to reach out to me. Scott orsini

April 06, 2023

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Very attentive, fixed all of our problems very quickly. Would highly recommend to all facing car problems . More

by johnacanfora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer

Apr 06, 2023

Executive Nissan responded

Thank you for choosing Executive Nissan. We look forward to having you as a valued customer for many years to come!

March 25, 2023

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Employee Rating

I recently had an issue with my Jeep Wrangler that resulted in two visits to the service center. During this time, I dealt with Tyler, Frank, and Jason. They could not have been more helpful. Their re More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer , Tyler Leopizzo

Mar 27, 2023

Executive Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 07, 2023

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Employee Rating

Still waiting for my check from their screwup! Been over a month since I was told I would receive check. Emailed service manager last week that I was still waiting for the check. He informed me More

by Irate Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2023

Executive Nissan responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that I can follow up. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Scott Orsini

Mar 08, 2023

Irate Customer responded

Mr Orsini, I thank you for responding to my concern. After bringing my car in January to your service center to conduct the services needed. I put the trust in them as my son travels from Ct to Virginia as he’s in the service. Your service center failed me. How my son made it back to Virginia without breaking down I thank my lucky stars. His engine light came on 2 days later. After a test was performed we found out no oil was in vehicle. One of the tasks that was supposed to be performed. Who knows what else wasn’t done. As he brought it in for an oil change , tires rotated , front end alignment and brake fluid changed. In any event, your service manager back in January around the 16th or 17th that we had a conversation as to what happened. Frank informed me that he was gonna call my son to bring it back to service center the next time he comes home so they can inspect it to make sure no damage was done.(which he did) Also refund my oil change. Needless to say, it took me to send out another email last Wednesday as I received nothing. Frank emailed me Thursday and said he was gonna send check request to executive office to see if check was approved and he would get back to me. No communication was given to me after that. I find it frustrating that I have to take time out of my day to follow-up. My bill was $500 and we paid as it was my obligation to pay for your Services done. It was your obligation to take care of your customer and your department failed. I finally received my check March 7th in the mail. The check was dated March 2nd. No urgency at all to make a customer happy. Best Carol

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