"Extremely helpful and patient staff while I was trying to..."
Extremely helpful and patient staff while I was trying to choose between two cars. Frank Guzman and his coworkers made the experience comfortable and easy and I am very happy with the Jeep Compass I drove off in.
"On February 07, 2020 I purchased a Ram 1500 Limited from..."
On February 07, 2020 I purchased a Ram 1500 Limited from Lester Glen auto group in Toms River , N.J.
The deal was negotiated with my father Frank Guzman, and Brian Reeves of Lester Glen auto group and a $4,000.00
deposit was given for the vehicle.
My father had purchased a Ram 1500 Big Horn on February 04,2020 from the same dealership which prompted me to purchase my
vehicle, unfortunately I could not be present on the 7th due to my hectic work schedule and my proximity from the dealership.
At the time of the purchase I was promised the truck I had purchased was located at another dealership would be ready for pickup
on Monday February 10, 2020 at the Toms River location.
I requested a day off from work on February 10, 2020, and drove over two hours from my home in northern N.J. with my vehicle I was trading in
for the Ram 1500. I was approximately five minutes from arriving to the dealership when I received a telephone call advising me they could
not get the truck I was promised, and had to locate a replacement from another dealership. They managed to find a vehicle which was located in the
state of Connecticut, and they would have to get drivers to pick up the vehicle, and they would have it delivered to my home on Wednesday February 12, 2020, due to the inconvenience I had through the process.
On February 12th I phoned the dealership in the afternoon inquiring as to the status of my truck. I was advised they had it at their dealership but could not
deliver it to me as promised. I once again took off from work on the 13th and drove to the dealership to pick up my vehicle. When I completed the paper work on the truck I purchased a bed cover, which had to be ordered, and was also promised the bed divider which was not with the truck, and would be notified when the parts would be available.
I waited approximately two months with no word on the parts so I called and was advised the bed cover would be in within a week, and they
did not have any information on the bed divider. On April 23, 2020 I received a call advising me the bed cover was at the dealership ready to be installed, and they did not have the bed divider.
I scheduled an appointment for Thursday April 30 th at 8:00 Am for an oil change, and installation of my bed cover. I dropped off the vehicle at 7:45 Am on the 30 th, at 2:00 Pm I received a phone call
advising me the oil change was completed but hey could not install the bed cover which was the wrong size, and I would have to come back down again on Monday to have the proper one installed.
Once again I wasted another day off from work at the ports being an essential worker. I responded to the dealership to pick up my truck and spoke with the service manager who stated they would mail me my
bed cover to my house on Monday and I would install it myself, so not to be inconvenienced once again. To add to that i also had 3 OPEN SAFTEY RECALLS on my vehicle that were never checked during my service.
As I write this review the date is Friday May 08, 2020, and I still have not received my bed cover, my bed divider, and no phone call after leaving a message on May 06, 2020 to please call me back.
I was promised so many times only to be disappointed each step of the way from both sales and service.
I would hope you would want the continued business from me and my family in the future, but i am going to take my business somewhere else.
"Thanks again for the incredible service today. I truly..."
Thanks again for the incredible service today. I truly appreciate it. It's not often when you can walk into a car dealership and feel like family from the start. Its usually intimidating, frustrating and always a problem. But not with you and Eddie. You guys were great and make the entire experience amazing. So thank you very much.
"Frank Guzman is great!"
It was a pleasure buying our truck from Frank Guzman. We walked into Lester Glenn with a plan and Frank made sure it was followed thru. at no point in time did he rush us to make a decision. He took his time to talk about all our options. Thanks for the great experience and I will recommend you to anyone who is in the market to buy a new car or truck.
Jerry Ojeda helped us wrapped up the deal and even made that a great experience. The whole team at Lester Glenn is incredible!
"Thanks Pop Guzman"
- Clover Demolition
I'm a contractor in Ocean ounty. I needed a new work van in less then 24 hours. I needed this van with some very specific options and of course the price had to be right. A fellow contractor that I know suggested that I give Pop Guzman at Lester Glen a call. I did my new work truck was on the road in less then 6 hours. I was happy with the whole process from selection, to price, to service. I whole heartedly reccomend visiting Pop for all your vechical needs at Lester Glen.
"Best dealership experience! "
Last night my husband I went to Lester Glenn Jeep Chrysler. Our lease was about to expire and we wanted to get into something different.
As we walked in we were quickly greeted by Eddie, sales manager, and was given a warm and genuine greeting. We spoke to him about our intentions and he introduced us to Frank.
Frank was a amazing salesman, he was clear cut and very direct with everything. He was going above and beyond to make sure our stay at the establishment was comfortable. He worked with our budget and made sure we were within terms.
Overall an amazing expirience and will recommend a visit to this location. Look for Frank and he’ll make sure you get the best treatment and service.
"The real deal! Frank @ Lester Glenn!!!!"
Frank at Lester Glenn Jeep/Dodge is the absolute best around!!! I told him what I was looking for, vehicle, price, package... and he went out of his way to get me the deal I wanted. Easy-going, and no hassle, which I appreciate so much. He works for his customers! He had all my paperwork ready for me to sign and drive away, the process was so easy. I’m now driving a beautiful truck thanks to Frank.. there is NO ONE better!!
"Jeep Grand Cherokee"
I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken advantage of this until today. I had been talking to my wife about trading in my car of 7 years for something new. Frank Guzman greeted me and we went to work quickly on the type of car I wanted and my comfort range for a monthly payment. The first vehicle came in well under my price range. The vehicle was a bit small and I asked Frank to look into the next size up(Grand Cherokee). I was offered a very fair price for my trade in and it allowed me to get into the larger vehicle, keeping payments lower than expected. I arrived at the dealership at 10:45 am for an 11:15 appointment and was home by 2pm with my new vehicle. Oh, by the way, they didn't charge me for the oil change. May seem trivial, but the customer's satisfaction is # 1 with Lester Glenn.
Other Employees Tagged:
, Joe Migliore
"They don't stand by offers on website"
I bought an SUV here a few years ago and it was a very good experience. My wife and I are shopping SUV's now and after seeing 5000 over KBB trade value if you buy a new car we decided to try and purchase a new Durango. They didn't even offer the KBB value for my trade and told me that that offer is only good if you pay full price for the new car and get no rebates or incentives. The website didn't state this or imply this. I'm very disappointed in them.
"AMAZING! Fast and friendly service "
By far the best car buying experience I could have imagined. The staff was extremely friendly and informative. Sales man frank Guzman was so kind and knowledgeable on everything I had questions to reguarding the car I wanted and the process on making it mine! They gave an amazing value for my trade in vehicle. I highly recommend this dealership to everyone, especially first time solo car buyers.
Absolutely great and I love my new car!!