Frank Lacey | Page 15

Outstanding Customer Service Just purchased a 2105 Edge, this is the second vehicle my husband and I have bought in 2 years with Brett. Brett made us feel comfortable with the car Just purchased a 2105 Edge, this is the second vehicle my husband and I have bought in 2 years with Brett. Brett made us feel comfortable with the car buying experience. Frank, Brett, and Vince always go above and beyond for the customers and that is why we will always be loyal to Parks Ford! More

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Satisfied!! With much hesitation and doubt entering a dealership, I was reassured immediately from Sales Consultant, Rich Jodway and Sales Manager, Frank Lacey. With much hesitation and doubt entering a dealership, I was reassured immediately from Sales Consultant, Rich Jodway and Sales Manager, Frank Lacey. I not only traded in my Ford vehicle and bought a new Ford vehicle, but met again with Frank, a long time friend of my father and met new acquaintances. Along with Carlos Gonzalez, everyone was very helpful in my understanding and working through all avenues involved with such an important purchase. I am entirely grateful for all the time and extra effort Rich offered me. As a single woman faced with such decisions and preparing myself as much as I could, Rich made it easier. I know I will enjoy my new car and I won't hesitate to contact Rich, Frank, or Carlos if I have any questions at all. It sure is comforting to know Parks Ford of Wesley Chapel is there to offer assistance anytime. Thank you again for your efforts and reassurance!! More

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Bad timing I found a truck that sounded interesting to me online and called Parks Ford to arrange to see it. It was almost a two hour drive from my home but it I found a truck that sounded interesting to me online and called Parks Ford to arrange to see it. It was almost a two hour drive from my home but it seemed worth it. Unfortunately it was pouring rain when we arrived so a close inspection of the vehicle was impossible. Ricky was very personable and tried to be helpful but the paperwork seemed to take forever. We waited and waited and finally the finance person took us to his office. By the time we were through with finance it was late, we were exhausted and still faced a two hour drive home so we didn't take the time to have the systems in the truck explained. I am in the process of perusing the owners manual now (VERY boring reading). All in all I am satisfied with the service I received from Parks and would recommend them to others... TIP: Don't buy a vehicle in the rain! More

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AMAZING! We saw a truck at a great price from this dealership online and realized it's 2 hours away from home. We called and spoke with Duber Garzon explained We saw a truck at a great price from this dealership online and realized it's 2 hours away from home. We called and spoke with Duber Garzon explained our situation, and without hesitating or even bragging about his position he helped us as if we were his only customers. Once we arrived he set us up with Jesus a very kind sales rep. However as we are all humans there was a small mistake on the dealers end which could have ended up in great disappointment and NO truck! Duber had gone home, but Frank Lacey and Jesus worked very hard on fixing this error. In matter of minutes it was taken care of, and off we went to see Chris in finance. Very easy and smooth process! Needless to say we are ecstatic with our new-used truck and all the people involve! THANK YOU! More

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They really worked for us! Pete was great to work with and made the process easy and relaxing. It was obvious that they wanted us in the Ford family. We spotted elsewhere but Pete was great to work with and made the process easy and relaxing. It was obvious that they wanted us in the Ford family. We spotted elsewhere but they wanted our business more than anyone else. More

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fantastic service I have gotten two vehicles from this dealership in the past two years. I absolutely love the people who work here. Not only is the sales department al I have gotten two vehicles from this dealership in the past two years. I absolutely love the people who work here. Not only is the sales department always helpful, but the service department always makes sure the customers are taken care of. More

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New car Great friendly service. Although the wait was tough, it was understandable due to limited invintory of preferred color. Robert and Frank went above a Great friendly service. Although the wait was tough, it was understandable due to limited invintory of preferred color. Robert and Frank went above and beyond on this deal Thanks guys More

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Salesmanship. This is the second car we have bought from Robert Vido. He is an exccllent salesman. We bought a new Fusion from him in May 2014. We kept the car fo This is the second car we have bought from Robert Vido. He is an exccllent salesman. We bought a new Fusion from him in May 2014. We kept the car for 8 months. My wife and I decided that it was too big for us, We had a lot of problems in parking it. We came back and asked if we could trade it in for a new Ford Focus. Robert was his exceptional self. He assured us that we could trade. Robert explained every thing to us. And we made the deal. Robert is one of the best salesmen that we have had in a long time. We have been coming to Heritage/Parks for since they were in Zepherhills. We enjoyed working with Robert very much. Also Paul Stokes was very go d at explaining the financial papers to us. Your service dept is also very professional. Robert and Mary Brate. More

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Fantastic Customer Service From the time we pulled into the lot our experience at Parks was the best. Robert met us at our car with a big smile and a welcome. He immediately a From the time we pulled into the lot our experience at Parks was the best. Robert met us at our car with a big smile and a welcome. He immediately asked our names and made us feel very important. We told him what we were looking for and he went above and beyond to make sure that by the time we left the dealership we were very happy Parks customers. Frank, Robert's manager made sure that all of our needs were met. Paul made sure all of the paperwork went very smooth. We would definitely send our friends to Parks for their vehicle needs. More

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Excellent I have been working with these folks for over 12 years. I buy from them both professionally with my company and personally when purchasing vehicles. I have been working with these folks for over 12 years. I buy from them both professionally with my company and personally when purchasing vehicles. They are wonderful to work with and I would highly recommend them to anyone!! More

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