Frank Lacey | Page 16

Good Experience Wonderful Experience Robert was great as always. This is our third vehicle we have purchased here. Will always come back, they are very personable a Wonderful Experience Robert was great as always. This is our third vehicle we have purchased here. Will always come back, they are very personable and care about the customer. More

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Scheduled A Test Drive And Drove Off With My DreamCar I have been a customer since 2007 and have now purchased four vehicles from this dealership. Frank Lacey and David Bonsey went above and beyond to mak I have been a customer since 2007 and have now purchased four vehicles from this dealership. Frank Lacey and David Bonsey went above and beyond to make sure I left with the vehicle I wanted and under the terms that I required. Thanks for turning my dream of owning a Mustang into reality. More

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Transmision problem. With the help of Will Smith we were able to resolve a problem with the transmission on our 2012 titanium focus. There was no problem in the firs With the help of Will Smith we were able to resolve a problem with the transmission on our 2012 titanium focus. There was no problem in the first few months, Then the skipping ,the rattle started, After three visits and, only 21,500 miles had accumulated ,the problem seems to be resolved. Let's hope it is all set. More

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Friendly & helpful sales force My wife & I visited to trade in our 2000 Honda Acord for a newer lower mileage vehicle. Dorian was very helpful and knowledgable and took a lot of tim My wife & I visited to trade in our 2000 Honda Acord for a newer lower mileage vehicle. Dorian was very helpful and knowledgable and took a lot of time to show us some of the cars available on the lot. He also showed us a new Ford Focus Demo that hat 5000 miles on it but had several discounts that made it only slightly more than the higher mileage used cars we had looked at. We worked with Dorian & Frank to get the best possible trade in and excellent discounts & financing to get a much better car than we had anticipated. They negotiated the deal without even seeing our Honda. Dorian & Frank stayed well past closing to help us reach a great deal. The finance manager also stayed late to guide us through all the paper work. Then Dorian came to pick up our trade in the next morning on his own time. He also took the time to expertly show us how to use the features on our new Ford. It turned out to be a great experience. More

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Great small dealership, but too small in some catagories Very friendly staff. The salespeople seemed very knowledgeable about the vehicles. They were also very willing to negotiate trade in values to an ex Very friendly staff. The salespeople seemed very knowledgeable about the vehicles. They were also very willing to negotiate trade in values to an extent. Everyone is very friendly. The only negative thing so far is the lack of an accessories department. They don't even have a brochure or even a price list of accessories to purchase for your Ford. All they could do was point me to a Ford website. I would rather buy the accessory somewhere else than have to go through that trouble. More

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Good Service I WOULD LIKE TO RECOMMENT TO ALL MY FRIEND OR TO THE PEOPLE TO BUY FORD PRODUCT FROM PARKS WESLEY CHAPEL PEOPLE IS VERY HELPFUL. THE PRODUCT IS GOOD I WOULD LIKE TO RECOMMENT TO ALL MY FRIEND OR TO THE PEOPLE TO BUY FORD PRODUCT FROM PARKS WESLEY CHAPEL PEOPLE IS VERY HELPFUL. THE PRODUCT IS GOOD QUALITY AND THEY SERVISE IS VERY SATISFACTION. More

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Saying Goodbye to the Wife's BMW Z4 I purchased a used but like new Ford Escape at Park's Ford in Wesley Chapel in 2013. When we decided to trade in our 2004 BMW Z4 Roadster for a more I purchased a used but like new Ford Escape at Park's Ford in Wesley Chapel in 2013. When we decided to trade in our 2004 BMW Z4 Roadster for a more practical second car, Parks was our "Go To Place." The no-pressure, we're here to do our best to accommodate you attitude that I have encountered on both occasions is very helpful to my decision making process. Ricky Pritzlaff accompanied me initially and finally my wife and me through the car lot, opened cars and answered all questions in a positive and cooperative manner. He provided useful information which permitted me to buy not the initial car that I thought that I wanted but rather the one that met my needs. He was polite, knowledgeable and patient. Frank Lacey, introduced himself and participated in the discussion of how much the BMW Z4 would be worth as a trade in, a key sticking point for my wife. Several times, he quietly reworked the the numbers during the negotiation process and ultimately offered a compromise that finally was accepted. Finally, Paul Stokes meticulously put the 1000 pieces paperwork together that required 2000 signatures so that I could drive out with my "new car". All in all, it was a totally professional experience that we keep Park's Ford as my car sales and service location. --Mike Shanahan More

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Thank you! After visiting 3 dealerships, Parks was the place we knew we could make a commitment, as strong as the commitment we received. We drove off happy and After visiting 3 dealerships, Parks was the place we knew we could make a commitment, as strong as the commitment we received. We drove off happy and can't wait to come back!! More

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Best experience ever! We had planned to visit five dealerships that day. Parks Ford was our first stop and when we left we had purchased a used 2014 Ford Explorer. First We had planned to visit five dealerships that day. Parks Ford was our first stop and when we left we had purchased a used 2014 Ford Explorer. First person was Wayne who showed us all the vehicles we wanted to see. Wayne was friendly and polite and answered all of our questions. The second person was Frank, also was very open and welcoming to us. Frank made the process of figuring out the best deal for us very, very pleasurable. The third person was Paul. Paul is outgoing, friendly and very efficient in explaining all the forms, figuring the best terms for us and simplifying what each form was. Have had no dealings yet with the service department but if the way the car was handed over to us is any example, totally clean inside and out, then we have absolutely had the best car buying experience ever! Would definitely recommend Parks Ford to anyone! More

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Went into Parks Ford on Friday 14, 2014, with a letter from Parks Ford offering me $1750 or more on my 2012 Ford Edge. I wanted to know if this add was for a lease or purchase. I was never given info reg from Parks Ford offering me $1750 or more on my 2012 Ford Edge. I wanted to know if this add was for a lease or purchase. I was never given info regarding purching a Ford Escape, just leasing one. A sales person brought an Escape around the drive for me to drive, which i did an liked the car. After several hoursI with the sales person and Frank Lacey I found myself in the financial office. I was handed several documents, never a brake down of the numbers on the contract and I found myself leasing a Ford Escape SE. On the following day I returned to Parks Ford and wanted an explanation as to where my Xplan figures were indicated on the contract, the financil officer pointed a a number an said "HERE" that all!! On that Monday 17th I returned with a friend agin asking to explain the figures on the contract. At that time I was informed that the equity Ford Edge was used toward the downpayment ( without my agreement or knowledge) and the zero down, did not include the Escape SE, this was the dealers reason for taking my equity toward the lease (again without giving me an option regarding how much I wanted to put down if any) and they would not indicate where the monies from my Xplan were. After I left Parks Ford I received a call offering me a service plan for three yrs of the lease if that would make me happy!!! NO I AM NOT HAPPY, no one has the right to just take my equity and use it there way with out giving you an option, also I should had been informed prior to signing that the Zero Down was only on the Escape base model!!! I feel that I was used and the dealer bated and swithed the offer made to me. I would not recomend Parks Ford More

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