Frank Lacey | Page 5

The dealership has a high turn over rate, I went thru 4 individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F450 until I proved differently and showed up to the dealer. The dealership insulted me multiple times with my offer. Even After I proved the trade in value of my vehicle. 62k for 22 Denali 3500 full loaded Duramax with 23k miles(now listed for 87k) on their website. Tried several bait and switch tactics then told me the are making me great of a deal as I'm getting the truck at xplan pricing. I stated you aren't doing a thing for me, that's thru Ford not you. I was told by the salesman and finance manager not to leave a review if it's less than a 5. They lose their bonus. Salesmen specifically told me he lost his 4k bonus last month due to 1 out of 14 reviews being a 4. They should not tell customers to lie, this is a survey ment to be honest to. I ordered a truck and dealership had all my paperwork prior to arriving took 4 hours to finalize the deal. I didn't have to pick out a vehicle, get paperwork, wait for detail, etc. Dealership had my xplan pin, dl, insurance prior to my arrival. It should have been an hour at most. 445-830pm. They were closing down and couldn't refund my deposit, I had to remind them the next day. Lastly, they tried to jip me by telling me getting a spray in bed liner thru them will cost $1,000, I showed the build sheet of $595 and they said that's just Fords price it's $1,000. I called Park Fords service on my own its $700. I have went to many places in town and can get rhino or linex for under $600. This dealership is Shady and try to get money anyway they can even ask the buyer to lie for them. Sorry but you get honesty from me. Don't lie or ask customers to lie. Make the experience painless, a pre-ordered truck and came in with financing and they had all my info and trade info prior to arrival took 4 hours to close the deal. Still didn't get shown features, deposit returned, etc. Go elsewhere. More

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August 8th 2023 this dealer is playing games with customers. I've been in touch with the sales Agent Joe for a few to get a deal. The truck will be ready Wednesday 8th Joe said. This Morning I re customers. I've been in touch with the sales Agent Joe for a few to get a deal. The truck will be ready Wednesday 8th Joe said. This Morning I received a text, not even a call, that the truck was sold to somebody the sales Agent said. After We were in touch every single day waiting for a truck to be out from the services dep. I called to speak with sales manager Jim. He said the truck was sold to somebody who got all the paper done with financial before the truck got in servers. We can find a truck for you, he said at the end. How they let the sales Agent work with customers when something doesn't exist. They don't care about the customer's weather sales agent. Wasting time and trying to impress with deals that never works put me on hold for more than a week for a truck listing but was in services, I tried to work with number sending all info for my trading never received a quote for the trade, I tried to visit the dealer on sunday to work with number and close the deal and the lady on front desk said don't come because we can't close any deal until the truck is done in services dep. I had A super good reference for you Guys until today. I can wait to get a deal but with an honest dealer I don't trust you any more. More

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Yavet was great, he took great care of us and even got us some snacks while we were waiting to finish things up. some snacks while we were waiting to finish things up. More

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This holiday season has been a whirlwind and it has taken me far too long to get this written up, but I truly have to commend Parks Ford of Wesley Chapel, and the following gentlemen, for their remarkable cu me far too long to get this written up, but I truly have to commend Parks Ford of Wesley Chapel, and the following gentlemen, for their remarkable customer service, attention to detail, willingness to collaborate, their professionalism, and finally for going above and beyond to make my “white Christmas” happen. To Shane Norsworthy, who remotely helped me, I thank you for going above and beyond to connect me to Frank Lacey, who spent numerous hours to find me the right vehicle. Once we found it, mind you, all of this was between the evening of December 23rd to early afternoon on Christmas Eve, Tony Melucci was able to squeeze me into his very busy schedule on Christmas Eve, both telephonically and via e-mail, to go over the finances of acquiring the vehicle. Enter Rich Jodway, who blew my mind, finalized everything and actually delivered the vehicle to my very door! I was shocked! He said he was “taking it around to me,” and I said I was not at the dealership. His response was to clarify that he was actually driving it to my home, and would drive off in my trade. I am still astonished. I did not think I was going to be able to do this as I was very busy on Christmas Eve and unable to make it to the dealership. These gentlemen wanted to make a sale, and so they did. Parks Ford was willing to work with me, and went truly above and beyond. All the individuals who I mentioned were amicable, professional, and dedicated. Thank you so much! My family and I were able to drive to the mountains in comfort and style in my brand new white Explorer, courtesy of these remarkable gentlemen. We had a beautiful Christmas. More

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I just bought a 2022 Ford Escape, SEL with Rich Jodway. He has sold me 4 cars and is the only reason I keep going back. He goes above and beyond for his customers. Frank, the new car manager is great too. He has sold me 4 cars and is the only reason I keep going back. He goes above and beyond for his customers. Frank, the new car manager is great too. We also enjoyed working with Kamal in finance. More

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Shopped online then worked with Kate in person. Everything was professional and spot on! Compared all of the new F150 XLTs they had in stock and bought the one that matched what I was looking for! Everything was professional and spot on! Compared all of the new F150 XLTs they had in stock and bought the one that matched what I was looking for! Kate was professional, patient and provided all of the details I needed to make the right choice! Call out to Frank as well as the numbers in person were the numbers provided online! This is my 9th new Ford, 1st one that I purchased at Parks of Wesley Chapel, best buying experience yet! Hoping their service department operates at the same high level as their sales team! More

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There was constant communication and updates on my vehicle as it was built and shipped. vehicle as it was built and shipped. More

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The entire team at Parks Ford treated Me like I was the only customer when I came in to purchase my truck. The entire staff were extremely professional. only customer when I came in to purchase my truck. The entire staff were extremely professional. More

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Everyone at the dealership was incredibly efficient and helpful, making the process of purchasing a new vehicle quick and painless! Everyone took the time to make sure I had everything I needed throughout helpful, making the process of purchasing a new vehicle quick and painless! Everyone took the time to make sure I had everything I needed throughout the entire process. More

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Very pleasant experience buying a car with Cesar! Super helpful and friendly! He went out of his way to help me with my questions. 10/10 would recommend going to him! Super helpful and friendly! He went out of his way to help me with my questions. 10/10 would recommend going to him! More

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