Frank Lauro
Frank Lauro at Benzel-Busch Motor Car
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Frank Lauro

Sales Consultant

Benzel-Busch Motor Car

28 Grand Ave
Englewood, NJ 07631

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4.6
93 Reviews

Dealership Experience

23 yrs, 2 mos

4.6

93 Reviews

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93 Reviews of Frank Lauro

May 09, 2025

Dealership Rating
Employee Rating

Frank is best sales ever. This is my second car with him. Great service and professional knowledge! More

by XINXIN.HANNAH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
Employee Rating

Hey professional, genuinely wonderful person. Everything he said was as he said it would be and more More

by MICHAELD1512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 27, 2025

Dealership Rating
Employee Rating

Excellent customer service. I highly recommend Frank and his team on your new car needs. More

by ttracy1026
Recommend Dealer
Yes

Other Employees Tagged: Victor Hernandez

March 12, 2025

Dealership Rating
Employee Rating

My last name was misspelled when setting up the account email address and as a result i could never set up my account on the Mercedes Me app. I reached out for help and followed up with the sales person on More

by YAGO.TENORIO
Recommend Dealer
No

January 16, 2025

Dealership Rating
Employee Rating

Up to sales excellent service after sales service little disappointing. Overall good. About maintenance service don’t know how good it will be. More

by ashokkalpana512
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

January 13, 2025

Dealership Rating
Employee Rating

Frank & Stacey are great! This is my 3rd car with this dealer. Up until this experience, I would and have recommended. However, given this experience with the used/ new car ma More

by Arm_621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Frank Armando, David Nieves

October 17, 2024

Dealership Rating
Employee Rating

We are long time customers and continue to enjoy the car , service and people we interact with. If problems arise they get things corrected so I can drive safely. I appreciate it. More

by LEISUREGIRL
Recommend Dealer
Yes

Other Employees Tagged: Joseph Herman

Dec 04, 2024

Benzel-Busch Motor Car responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've had positive experiences with both your car and our service team over the years. Ensuring your safety and satisfaction is our top priority, and we're grateful for the opportunity to serve you. Warm Regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

Dealership Rating
Employee Rating

Frank Lauro has been our salesperson for almost 20 years. He is so knowledgeable and professional and has become a personal friend as well More

by MTBRINGAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 27, 2024

Benzel-Busch Motor Car responded

Thank you for your long-standing support and kind words! We’re thrilled to hear that Frank Lauro has provided you with exceptional service and has become a personal friend over the years. His knowledge and professionalism are truly valued, and it’s wonderful to know that he’s made such a positive impact on your experience. Warm regards, Michael Hill mhill@benzelbusch.com

May 30, 2024

Dealership Rating
Employee Rating

The entire process was quick and easy. We are very happy with everything. Highly Recommend More

by CARMELO.VELARDO0407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2024

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We're thrilled to hear that your experience with us was quick and easy, and that you're very happy with everything. Providing a seamless and efficient process for our customers is our goal, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

May 09, 2024

Dealership Rating
Employee Rating

It is amazing dealership, you feel welcome from the minute you enter through those doors, everyone is super friendship. Frank was so patient, nice and most of all care about my needs. I had such a wond More

by luisaguzman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Benzel-Busch Motor Car responded

Thank you for your glowing review! We're thrilled to hear that you had such an amazing experience at our dealership and felt welcomed from the moment you walked through our doors. Providing a friendly and welcoming atmosphere is what we strive for, and we're delighted that you found everyone to be super friendly. Frank is indeed a gem, and we're pleased to hear that he provided you with patient, nice, and attentive service, going above and beyond to ensure your needs were met. Warm Regards, Michael Hill mhill@benzelbusch.com

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