Frank Lauro | Page 3

frank take care of everything and i. less than 2 hours i get my new car less than 2 hours i get my new car More

by BORISLEON7 Verified Customer Verified Customer

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If this is about the recent service for my E class, I unfortunately have to give it 2 stars, because a week or so after getting my car back, the exact same issue recurred-- vibrations of steering wheel, unfortunately have to give it 2 stars, because a week or so after getting my car back, the exact same issue recurred-- vibrations of steering wheel, entire car vibrating and loss of power, with car unable to go above 30 or so. Normally I rate this dealership a 5 star but having to lose my car again for days on end for the same thing is disappointing. Only reason not giving them 1 star is because usually they are a 5 star. More

by ADAMDEUTSCH1 Verified Customer Verified Customer

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Frank is an incredible professional and took care of everything I needed. He kept me updated throughout the process of retrieving my vehicle and has checked in on multiple occasions to make sure I was h everything I needed. He kept me updated throughout the process of retrieving my vehicle and has checked in on multiple occasions to make sure I was happy with my purchase. Thank you Frank! More

by RAVPATEL310 Verified Customer Verified Customer

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Always easy to schedule and then enter the service area with friendly and efficient staff directing and taking the car. And the express service, even for a quick, adjustment, is awesome. with friendly and efficient staff directing and taking the car. And the express service, even for a quick, adjustment, is awesome. More

by gleng500 Verified Customer Verified Customer

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I had immediate service and a great experience here. My salesperson was very informative and thorough. My salesperson was very informative and thorough. More

by SMAKRIAS Verified Customer Verified Customer

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Frank is amazing. He was completely open with me about every cost of transitioning my lease to ownership, which I greatly appreciated. He was there for me no matter He was completely open with me about every cost of transitioning my lease to ownership, which I greatly appreciated. He was there for me no matter how insecure my question and how insignificant my request. Frank made me feel like an important client and valued customer. I'll see you soon when the car supply loosens up, and look forward to dealing with Frank. More

by JEANNE Verified Customer Verified Customer

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What a great experience from start to finish when I drove away in my new GLE. away in my new GLE. More

by DrCISTERNAS Verified Customer Verified Customer

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Excellent customer service. Professional and courteous. Joe Herman should be acknowledged and recognized for his exceptional ability to exceed his customer desires/needs and ma Professional and courteous. Joe Herman should be acknowledged and recognized for his exceptional ability to exceed his customer desires/needs and management of his sales staff!! Our Family have been repeat customers over the last 15 years. We would highly recommend to all family and friends without hesitation! More

by PJPANI0 Verified Customer Verified Customer

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Frank was great. He helped us throughout the process. Amazing person to work with. I will recommend him. He helped us throughout the process. Amazing person to work with. I will recommend him. More

by RISHABHGANJOO Verified Customer Verified Customer

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The car runs well. Everyone was @ Englewood store was so helpful to me. Thank You! Everyone was @ Englewood store was so helpful to me. Thank You! More

by HSOONSONG Verified Customer Verified Customer

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