Frank Lauro | Page 9

Car Purchase Overall great experience for over 20 years! Have worked with the same people and can’t say enough about the level of professionalism - great staff all Overall great experience for over 20 years! Have worked with the same people and can’t say enough about the level of professionalism - great staff all around. More

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They were amazing and very helpful. They were very nice people and helpful. They explained everything to me. My adviser was Frank Armando. He is a very nice person and faster one. He exp They were very nice people and helpful. They explained everything to me. My adviser was Frank Armando. He is a very nice person and faster one. He explained to me everything and he called me when my car was done right away. More

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Fast, accurate & courteous It was easy to schedule our service. From that point on, the service team communicated with us regularly managing our expectations & keeping us infor It was easy to schedule our service. From that point on, the service team communicated with us regularly managing our expectations & keeping us informed at every stage. We were thrilled with the professionalism and responsiveness of the entire staff. More

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Very professional I highly recommend Chris Izeman and benzel Busch. I've been a customer for decades. Chris is always helpful and I have access to his cell number to m I highly recommend Chris Izeman and benzel Busch. I've been a customer for decades. Chris is always helpful and I have access to his cell number to make it easier More

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Great customer service I didn't have a maintenance appointment. I came in because I had warning signals for my tires and my key battery. As soon as I drove up, a technician I didn't have a maintenance appointment. I came in because I had warning signals for my tires and my key battery. As soon as I drove up, a technician came to me. When I told him the problem, he pressed a button on my wheel, looked at the info and confirmed I had a flat tire. He immediately gave me to a customer service rep who set me up for service. He confirmed shortly after that I needed a new tire, gave me the price and said it would take @ 1 hr. Exactly 1 hr. later I had a new tire, my other tires had been checked and the battery in my key fob had been replaced. Can't ask for more than that - except, perhaps, a better quality tire to begin with. But I guess that's a manufacturer's issue. Everyone was very courteous. One suggestion: everyone who helped me should have a card to give me so I remember their names when it's time for a satisfaction survey. Unfortunately, I don't remember their names. More

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Great experience of the purchased the new vehicle Great experience to go this dealership, the salesman is nice and knowledge. the rest area is nice and clean, good coffee too. the new car test drive Great experience to go this dealership, the salesman is nice and knowledge. the rest area is nice and clean, good coffee too. the new car test drive is smooth and the vehicle is nice and clean when we picked up the car. thanks More

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Getting a new lease easily Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or time. More

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Selected a new car We were very happy with our selection after test driving 3 cars and then finding exactly what we wanted with the preferred color and options. We were very happy with our selection after test driving 3 cars and then finding exactly what we wanted with the preferred color and options. More

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My Fifth Mercedes-Benz This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgea This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgeable, courteous, and fair. He will do whatever he can to help me with the leasing process. I recommend him without qualification. More

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Frank is a good professional man. I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service. I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service. More

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