Frank Lauro | Page 8

Great customer service I didn't have a maintenance appointment. I came in because I had warning signals for my tires and my key battery. As soon as I drove up, a technician I didn't have a maintenance appointment. I came in because I had warning signals for my tires and my key battery. As soon as I drove up, a technician came to me. When I told him the problem, he pressed a button on my wheel, looked at the info and confirmed I had a flat tire. He immediately gave me to a customer service rep who set me up for service. He confirmed shortly after that I needed a new tire, gave me the price and said it would take @ 1 hr. Exactly 1 hr. later I had a new tire, my other tires had been checked and the battery in my key fob had been replaced. Can't ask for more than that - except, perhaps, a better quality tire to begin with. But I guess that's a manufacturer's issue. Everyone was very courteous. One suggestion: everyone who helped me should have a card to give me so I remember their names when it's time for a satisfaction survey. Unfortunately, I don't remember their names. More

Helpful 0

Report | Print

Great experience of the purchased the new vehicle Great experience to go this dealership, the salesman is nice and knowledge. the rest area is nice and clean, good coffee too. the new car test drive Great experience to go this dealership, the salesman is nice and knowledge. the rest area is nice and clean, good coffee too. the new car test drive is smooth and the vehicle is nice and clean when we picked up the car. thanks More

Helpful 0

Report | Print

Getting a new lease easily Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or time. More

Helpful 0

Report | Print

Selected a new car We were very happy with our selection after test driving 3 cars and then finding exactly what we wanted with the preferred color and options. We were very happy with our selection after test driving 3 cars and then finding exactly what we wanted with the preferred color and options. More

Helpful 0

Report | Print

My Fifth Mercedes-Benz This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgea This is the fifth MB I have leased from BBMCC. I have worked with Frank Lauro each time, and is because of him that I keep returning. He is knowledgeable, courteous, and fair. He will do whatever he can to help me with the leasing process. I recommend him without qualification. More

Helpful 0

Report | Print

Frank is a good professional man. I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service. I'm very happy with the vehicle. My family do like it and we shall always come for more vehicles, Thank you for a good service. More

Helpful 0

Report | Print

Great Dealership with an Exceptional Sales Team My sales rep, Frank Lauro, has always done a great job in helping me get a great deal. He has consistent follow up, and helps make getting a new car My sales rep, Frank Lauro, has always done a great job in helping me get a great deal. He has consistent follow up, and helps make getting a new car an easy experience. More

Helpful 0

Report | Print

service great, courteous , extremely friendly , they ordered the part from Germany, fixed the problem, I couldn't be happier with the result, my experience c great, courteous , extremely friendly , they ordered the part from Germany, fixed the problem, I couldn't be happier with the result, my experience could not be any smoother. ask for Frank. More

Helpful 0

Report | Print

Swift, professional, comfortable My experience was excellent it was easy going and I felt at home. I felt like the person that help me was very knowledgeable and prepare the atmosph My experience was excellent it was easy going and I felt at home. I felt like the person that help me was very knowledgeable and prepare the atmosphere the ambience is very relaxing. More

Helpful 0

Report | Print

Great service! Frank was extremely helpful in finding me the car that would work for me. When I had an issue with the tire pressure after purchase, he followed up t Frank was extremely helpful in finding me the car that would work for me. When I had an issue with the tire pressure after purchase, he followed up to make sure I could service it quickly and efficiently (great service team as well) and followed up after to make sure all went well. Great experience overall. More

Helpful 1

Report | Print