Frank Lovett, Jr. | Page 5

Crown Honda responded

Amy, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Frank provided you with a smooth and remarkable experience! Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Crown Honda responded

Peggy, Thank you so much for your wonderful review! We are so glad that Frank provided you with great care throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

Crown Honda responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are delighted that Frank could provide you with a top-notch experience! We warmly congratulate you on your new vehicle and we wish you the safest of travels- on behalf of the entire team!

Crown Honda responded

Congratulations on your new vehicle! We are happy to hear that our team took great care of you throughout your visit, Thank you so much for your positive review. We wish you the safest of travels in your new ride!

Crown Honda responded

Mike, Thank you so much for your positive review! We are delighted that Frank and Vinnie took great care of you and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

Crown Honda responded

Thank you for your 5-star rating! We are so glad that our team took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

Crown Honda responded

Leslie, Thank you for taking the time to leave Frank this wonderful review! He will be honored to hear of your very kind words and to know that you deeply value his service. Please do not hesitate to let us know how he and the team may be of further assistance to you in the future!

Crown Honda responded

Congratulations on your new vehicle! Providing a top-notch experience is so important to us, and we are pleased that Frank's efforts met your satisfaction. We greatly appreciate the opportunity to work with you. Thank you so much for your positive review. Safe travels!

Crown Honda responded

Rich, Thank you for your 5-star rating and kind words about Frank. We’re glad he made your experience a great one! With reference to your 3-star rating of the dealership overall, we appreciate you communicating with Troy, our sales manager, and sharing your concerns. We hope that we answered them for you and clarified the dealer prep fees and protection package fee. Our dealer prep fee is clearly disclosed online as well as on the vehicle window. The protection package covers added accessories such as mudguards, door edge guards, rear trunk tray etc. We are completely transparent with our prices and fees and in our market area generally less expensive than other dealers. We understand that you have now purchased a vehicle, but we do hope that you will allow us another opportunity to earn your business in future. John Ancona, General Sales Manager

Crown Honda responded

lialucia306 Thank you for your review and your kind words about our dealership. We're pleased that you recommend us to your family and friends! We are a little concerned that you rated your overall experience only three stars and wondered if there was a reason for that and if we can do anything to assist you. I have been trying to reach you by phone. If I can help, don't hesitate to contact me at the dealership on 727.521.4000 ext 4011 or email me at jancona@crowncars.com. Thanks! John Anconca, General Sales Manager