Frank Montmarquet
Frank Montmarquet at McFarland Ford of Rochester

Frank Montmarquet | Page 4

Service Advisor

McFarland Ford of Rochester

8 Crane Dr
Rochester, NH 03867

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4.9
162 Reviews
4.9

162 Reviews

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162 Reviews of Frank Montmarquet

November 21, 2025

Dealership Rating
Employee Rating

Truck was ready at noon dropped off at 7:30 am bo complaints for them More

by RGAGNESR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard

Nov 24, 2025

McFarland Ford of Rochester responded

Thank you for your review! We’re glad to hear your truck was ready right on time and that everything went smoothly. We appreciate you trusting us with your vehicle and look forward to helping you again!

Dec 01, 2025

McFarland Ford of Rochester responded

Thank you for your review! We’re glad to hear your truck was ready right on time and that everything went smoothly. We appreciate you trusting us with your vehicle and look forward to helping you again!

November 19, 2025

Dealership Rating
Employee Rating

Here are my 15 words to meet that ridiculous requirement for a valid review. Service was good and that bloke from the service desk was friendly. More

by Not this time
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Nov 20, 2025

McFarland Ford of Rochester responded

Thank you for taking the time to share your feedback. We appreciate it, even with the word requirement! We’re glad to hear that your service experience was good and that our team member was friendly. We look forward to helping you again in the future.

November 14, 2025

Dealership Rating
Employee Rating

Ease of making appointment at the time a date that worked for me! Vehicle was done when promised! More

by mwoodnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hempfling, Billy Way

Nov 19, 2025

McFarland Ford of Rochester responded

We’re glad the scheduling process was easy and that your vehicle was ready right on time. We appreciate your trust in us and look forward to helping you again!

November 11, 2025

Dealership Rating
Employee Rating

My vehicle was in to repair (? ) the window. While there a multi-point inspection was done. Two months later my vehicle was back for 4 tires, 1 of which was COMPLETELY and the fib More

by DBISHOP1581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Art Bedard, Lauren Cahill

Nov 19, 2025

McFarland Ford of Rochester responded

Thank you for taking the time to share this with us. We’re glad to hear our staff was courteous during your return visit and worked to make things right, but we also recognize that this experience has affected your trust. We value you as a customer and appreciate your honesty, and hope your recent visit restored your confidence to return for service again.

November 10, 2025

Dealership Rating
Employee Rating

These guys at McFarland service are the best! They aim to please! Easy to schedule and deal with. More

by DAVEMOORENC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Nov 10, 2025

McFarland Ford of Rochester responded

Thank you for your kind words! We’re thrilled to hear that scheduling and service were easy for you. Our team at McFarland Service always aims to provide the best experience possible, and your feedback means a lot to us. We look forward to helping you again in the future!

October 29, 2025

Dealership Rating
Employee Rating

Made an appointment to have service on our truck, they didn't seem to know anything about it. Asked me who I spoke to. They took it anyway and completed the service I asked for (after asking me what tha More

by goody03884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Oct 29, 2025

McFarland Ford of Rochester responded

We’re really sorry to hear about your experience. We’d like to look into what happened and make it right. Could you please share how you made your service appointment? If you don’t mind, could you also provide your name or the last six digits of your VIN? This is a private comment, so your information will not be visible to the public.

October 23, 2025

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Employee Rating

Good service Great people very informative and real easy to work with . I highly recommend More

by tjh1461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art Bedard, Lauren Cahill

Oct 27, 2025

McFarland Ford of Rochester responded

Thank you for your kind words and recommendation! We're happy to hear you had a great experience with our team and found the process easy and informative. We truly appreciate your support and look forward to serving you again in the future!

October 23, 2025

Dealership Rating
Employee Rating

Third vehicle purchased with in a year. Matt always makes the process easy and smooth. I drive over 1.5 hr to Rochester to bring them my business. More

by mikeborst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

McFarland Ford of Rochester responded

Wow! Thank you so much for your continued trust and loyalty! We truly appreciate you making the drive to work with us, and we're thrilled to hear that Matt continues to make each experience easy and smooth. Enjoy your new vehicle, and thank you for being part of our dealership family!

October 21, 2025

Dealership Rating
Employee Rating

Frank and the service team are great. I can count on my truck getting proper service at McFarland Ford of Rochester More

by sampsonj
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 21, 2025

McFarland Ford of Rochester responded

Thank you for the kind words! We're thrilled to hear that Frank and our service team continue to meet your expectations. We truly appreciate your trust in us to take care of your truck and look forward to serving you again. Safe driving!

October 20, 2025

Dealership Rating
Employee Rating

Ease of making appointment. Kept updated on status of vehicle. Vehicle was ready when promised. Fair prices! More

by mwoodnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

McFarland Ford of Rochester responded

Thank you for the great feedback! We're glad to hear the appointment process was easy, you were kept informed throughout, and your vehicle was ready on time. It's also wonderful to know you felt our pricing was fair that means a lot to us. We appreciate your trust and look forward to helping you again in the future!

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