Frank Muto | Page 13

A Smooth Drive.. I have purchased a BMW 328ix from BMW of Devon. The entire process was smooth. It is pleasure to work with Dan, my client advisor who took care of eve I have purchased a BMW 328ix from BMW of Devon. The entire process was smooth. It is pleasure to work with Dan, my client advisor who took care of everything from explaining the feature, Test Drive and great support in Financial process. They have the right people with abundant knowledge yet friendly to help you to decide on what really matters to you, All the questions/concerns were addressed even after the entire purchase was done. I would highly recommend this dealer for the knowledge, place, people and most importantly Price. More

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A Great Experience My wife and I purchased a new car from BMW of Devon. We have gone through the process of buying a new car many times and it can be a real chore. My sa My wife and I purchased a new car from BMW of Devon. We have gone through the process of buying a new car many times and it can be a real chore. My salesperson Carolyn was a pleasure to work with and knew the product well. We went back and forth trying to select the right model and options and I felt she was really working in our best interest. When we finally selected the exact car we wanted, Frank the business manager and I worked a price and came to an agreement. The car we wanted was at another dealership and Frank came in and told me he had some bad new and good news. The bad news was the car was unavailable however he was going to put me in the same model with many more options and honor the same price. I was floored. Carolyn and Frank worked as a team to get us an awesome car. Working with them was a pleasure rather than a chore and i would recommend them to anyone in the market for a BMW. More

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Top notch service! It was a pleasure working with Carolyn and Frank on the purchase of our new BMW X3! They could not been more knowledgeable, efficient and friendly. Wo It was a pleasure working with Carolyn and Frank on the purchase of our new BMW X3! They could not been more knowledgeable, efficient and friendly. Would highly recommend anyone considering a BMW to go meet with Carolyn! More

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Recent certified BMW purchase with Carolyn Overall, terrific experience. Carolyn was knowledgeable (able to answer all of my questions), was sincere in her desire to help us match to the best c Overall, terrific experience. Carolyn was knowledgeable (able to answer all of my questions), was sincere in her desire to help us match to the best car, was open to working with us on the terms of the deal, and made what can be a stressful or even unpleasant experience relatively stress-free and quite pleasant. I would absolutely look for Carolyn's help in the future and refer family or friends to her. More

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Devon BMW used experience (Carolyn Cohen) Recently purchased a used BMW from Devon and Carolyn Cohen. No pressure and knowledgeable. BMW technician answered my performance questions. Good p Recently purchased a used BMW from Devon and Carolyn Cohen. No pressure and knowledgeable. BMW technician answered my performance questions. Good price especially since certified and coming from a dealership, price was comparable to other dealers and fair according to KBB and TrueCar. I was expecting a "stuffier" experience from BMW but Carolyn was pleasant and down to earth. More

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John Errington Carolyn was very helpfull and had a good knowledge on the328xi car we drove and then bought. She also did a few follow up calls to make sure we were h Carolyn was very helpfull and had a good knowledge on the328xi car we drove and then bought. She also did a few follow up calls to make sure we were happy with the car. Also set up our second class to know the nav system More

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Great Experience! We were in the market for a pre-owned BMW 328xi. We were referred to Carolyn at BMW of Devon and she was terrific. She was knowledgeable and was very We were in the market for a pre-owned BMW 328xi. We were referred to Carolyn at BMW of Devon and she was terrific. She was knowledgeable and was very patient with our questions and did not make us feel pressured. Everyone from sales to finance (we worked with Frank who was incredibly helpful) were wonderful to deal with. Would definitely recommend them! More

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A singular focus on outstanding customer service. BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility w BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility where you drive into the service area and exit you car outside the elements help add to this. When you exit your car you are promptly greeted by someone who escorts you to a comfortable waiting area with coffee and snacks. Your service advisor then comes for you and goes over the work you wish to have performed and makes sure to cover all of your concerns. My service advisor, Bruce Baynard is knowledgeable, friendly, and professional. His service manager, Rich Hudak, is always available to speak to as well if Bruce is for some reason unavailable. They perform all work timely, properly, and deliver my car back to me as promised. BMW of Devon's sales department is just as customer focused. I recently purchased another new BMW, my first from this dealership which is under new management and had the pleasure of working with Tony Lukanski and Carolyn Cohen. I did a lot of price checking and didn't find a better deal anywhere. There was no haggling, games, or pressure, just one quote that turned out to be extremely competitive. The sales process was simple and they ordered my new car without even trying to steer me to a car with options/colors different than I wanted just because they might of had it in inventory. Carolyn kept me abreast of the progress of my build and my new car was delivered earlier than I expected, a pleasant surprise. Upon delivery Carolyn educated my wife and I on all of the features of the car so we could enjoy the best possible driving experience. When it came time to do the paperwork Frank Muto made the process quick and easy to understand. He is very proactive by even having my new insurance card on hand for me. My deal was exactly as quoted and they delivered everything they said that they would. This dealership makes you feel like part of their extended family. I also like that the people I mentioned in my review are all proud and passionate owners of BWWs, like myself. More

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BMW OF DEVON Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to t Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to the dealership. More

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Great Experience with purchase of 2nd X6 John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and ac John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and accommodating!! He makes the process fun and relaxed. In addition, Frank Muto and Tony Lukanski have been very very friendly, welcoming and helpful with all the financing. They explained everything to me throughly and spent all the time with me that I needed. I love BMW of Devon and have recommended them to my family and friends! More

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