Frank Muto | Page 13

A singular focus on outstanding customer service. BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility w BMW of Devon has long had a superior focus on the customer in their service department. Ease of getting an appointment, loaner BMWs, and a facility where you drive into the service area and exit you car outside the elements help add to this. When you exit your car you are promptly greeted by someone who escorts you to a comfortable waiting area with coffee and snacks. Your service advisor then comes for you and goes over the work you wish to have performed and makes sure to cover all of your concerns. My service advisor, Bruce Baynard is knowledgeable, friendly, and professional. His service manager, Rich Hudak, is always available to speak to as well if Bruce is for some reason unavailable. They perform all work timely, properly, and deliver my car back to me as promised. BMW of Devon's sales department is just as customer focused. I recently purchased another new BMW, my first from this dealership which is under new management and had the pleasure of working with Tony Lukanski and Carolyn Cohen. I did a lot of price checking and didn't find a better deal anywhere. There was no haggling, games, or pressure, just one quote that turned out to be extremely competitive. The sales process was simple and they ordered my new car without even trying to steer me to a car with options/colors different than I wanted just because they might of had it in inventory. Carolyn kept me abreast of the progress of my build and my new car was delivered earlier than I expected, a pleasant surprise. Upon delivery Carolyn educated my wife and I on all of the features of the car so we could enjoy the best possible driving experience. When it came time to do the paperwork Frank Muto made the process quick and easy to understand. He is very proactive by even having my new insurance card on hand for me. My deal was exactly as quoted and they delivered everything they said that they would. This dealership makes you feel like part of their extended family. I also like that the people I mentioned in my review are all proud and passionate owners of BWWs, like myself. More

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BMW OF DEVON Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to t Great experience from the owner to the service attendants. Finally a true BMW store on The Main Line!!! We will refer All our friends and family to the dealership. More

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Great Experience with purchase of 2nd X6 John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and ac John Walden helped me purchase my first X6 three years ago and I went back again for my second one recently. John has always been very helpful and accommodating!! He makes the process fun and relaxed. In addition, Frank Muto and Tony Lukanski have been very very friendly, welcoming and helpful with all the financing. They explained everything to me throughly and spent all the time with me that I needed. I love BMW of Devon and have recommended them to my family and friends! More

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Purchase of new BMW 328xd From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with pho From the very beginning and throughout the entire process, BMW of Devon displayed exemplary customer service. I was keep aware of every step with phone calls and emails. Both Kerry Simmons and Frank Muto spent extra time reviewing the entire car buying process and reviewing all of the features. When it comes time to buy my next BMW, my decision is clear -- BMW of Devon all the way. More

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Wonderful BMW M5 Purchase I had been dealing with Kerry Simmons by email and telephone for a while concerning a BMW M5 that BMW of Devon had on their lot, but was unsure of the I had been dealing with Kerry Simmons by email and telephone for a while concerning a BMW M5 that BMW of Devon had on their lot, but was unsure of the color and was looking at various other vehicle (M6 and Jaguar F Type). Because I live in New Jersey popping out to see and drive the car was a major issue and I did not want to drive the 115 miles unless it had reached 1-3 on my short list. On first contacting Kerry he was very approachable and accommodating, knowing my needs for a lease he supplied me with excellent rates first time around - no haggling, no pressure, no insisting I come in to drive the vehicle! When I mentioned my Trade In he again was very fair in advising what I could expect his dealership to pay for it - again no haggling! In the end both of these factors had a bearing on my decision to finally go with the M5, after arriving at the dealership late one Saturday afternoon after a harrowing 4-1/2 hours drive in traffic. Kerry was only too pleased to honor the numbers we had discussed and even lower the lease rate slightly in good faith. I did have a chance to drive the vehicle with David Sloane, before making my mind up. David was very pleasant and not pushy at all. My fiancé experience with Frank Muto was also very pleasant and relaxed. Altogether a great experience with no last minute surprises, no pushing things I did not want on the car. The car was handed to me in perfect condition and all features and amenities were fully explained before I drove off - another first in my book - luckily as the M5 has a long list of neat little features, which would have taken hours to find in the manual. Thank you all at BMW Devon for making my buying experience such a joy - even my wife commented how helpful and friendly everybody was - a superb compliment from her! I would highly recommend them to anybody interested in purchasing a BMW. More

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Smooth and friendly transaction Stopped in with entire family to look for new car and they made the process quick and fair. Very friendly salesman and sales manager. Happy with exp Stopped in with entire family to look for new car and they made the process quick and fair. Very friendly salesman and sales manager. Happy with experience. More

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Great experience at BMW of Devon There are a lot of BMW dealerships in this area to choose from -and I've been to a few of them, but I've had the best experience at BMW of Devon. T There are a lot of BMW dealerships in this area to choose from -and I've been to a few of them, but I've had the best experience at BMW of Devon. The staff is friendly and responsive, I felt respected and comfortable at all times and I got a great deal! I'll be back for my next car in less than 36 months! :) Kerry helped me get the exact features on the car that I wanted and I am highly satisfied! I definitively recommend this dealership for all your BMW needs. More

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TOTALLY POSITIVE!!! I am a first time BMW buyer. The sales staff members I dealt with were so attentive. Tony Lukanski helped me identify which model would suit me best I am a first time BMW buyer. The sales staff members I dealt with were so attentive. Tony Lukanski helped me identify which model would suit me best. He helped me to design the car with all the features I wanted. Kerry Simmons walked me through all the bells and whistles and how everything worked before I drove the car home. He has been available 24/7 to receive my many calls with questions. I pulled in today, unannounced, and had all tires checked on my car due to a message I got re low tire pressure. I was in and out in ten minutes. I have never known such first class treatment from a dealership. Cannot say enough. More

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Well worth the drive Let me start by saying that any business today that does not embrace technology and electronic communication isn't going to fare as well as those that Let me start by saying that any business today that does not embrace technology and electronic communication isn't going to fare as well as those that do. I'm not saying that we need to avoide face to face exchanges completely, but in this busy world of data and information, people often want to research on their own time without wasting that of others before they engage with the face to face. For example, most days I spend 12 hours or more at my office going from building to building and meeting to meeting. I depend on email, texts, instant messaging, Skype or FaceTime, and my cell phone for much of my communication. Let me explain why this is important to me and why I was so impressed with BMW of Devon. For the last four or five months I had been searching online for a CPO BMW. I would use the time that I had to look online for the model I wanted at the price I was willing to pay. I had made a couple inquiries online with my local BMW dealership and got nothing but crickets. When I did get a response, it was useless dribble like "Present me with a Challange". Yes, I spelled that incorrectly because that was how it was spelled in the email I received. Seriously? Here's a challenge for you: LEARN TO SPELL! Anyway, since they were of no use, I started expanding my search using the BMW web site. From California to Maine, I looked at any car that matched my search criteria. After what seemed an eternity, I finally got a good hit on a 2012 535i xDrive at BMW of Devon. I decided to click the "request an eQuote" button fully expecting to not get a response. In under an hour I received a very pleasant email from Helen with the price minus a nice internet discount. She even apologized for taking so long. OTHER DEALERSHIPS TAKE NOTE: She responded in less than an hour and apologized!!!! Moving on... Given that the car matched my criteria and the price was very good, I decided to contact Carolyn who was the salesperson Helen mentioned could help me further. As with Helen, Carolyn responded almost immediately an answered every one of my questions. Carolyn was incredibly helpful, insanely polite, and blazingly fast. Since I was interested in the car, the next step was to figure out what to do with my trade. I gave Carolyn the VIN, a description, and emailed her a picture. Within an hour, she emailed me back and said that Demetri, the CPO manager, gave her a verbal figure for my trade. I had done my research and was expecting something between KBB and the "other" book. The number was exactly where I wanted it to be. I knew this was subject to an appraisal, but Carolyn explained that they like to do business without jerking people around. Haggling and negotiating may be fun for some people, but I bet most people find a root canal more appealing. Carolyn told me that they like to price the cars at what they are worth and give people reasonable amounts for their trades. Everybody wins. Next up: how to pay for it... Seeing at that I am not independently wealthy, there was a portion of the price that I was planning to finance. Having a good relationship with my local bank, they offered me a discounted rate that wasn't bad. I mentioned to Carolyn that I was going to secure my own financing, but she suggested that Frank, her finance manager, might be able to do better. Again, within less than an hour, Carolyn emailed me back with an offer from Frank that beat my local bank by a significant amount. In addition, by financing through BMW, I got an additional $750 discount for having recently acquired a graduate degree. Whoooo Hoooo! When can I pick this car up????? Did I also mention that by by offering such a good price for my trade I saved quite a bit on the sales tax? The following Saturday came around and I called Carolyn to see about picking up the car. She said that it was already checked out, detailed, and ready to go, so I could come pretty much anytime. How about today, I asked? Carolyn said she was there until 5pm, so come on out! Given that Devon was a little over 5 hours away from me, I quickly got in the car and hit the road. Carolyn was even nice enough to call my cell a couple times just to make sure everything was okay and that I wasn't having any issues. When I finally pulled in to the dealership, it was 4:30 pm. I felt horrible about showing up on a Saturday a half hour before quitting time, but Carolyn said it was not a problem at all. While Demetri was looking over my trade, Carolyn took me for a test drive. I don't know which impressed me more: the car, or Carolyn's knowledge about every aspect of the vehicle. She told me that she had not been at the dealership very long which astounded me. This was a salesperson who others should mimic. She was very pleasant, informed, smart, and a pleasure to deal with. There was no question that I was going to drive home in this car. By the time Demetri and I had a chance to talk, Frank and I had a chance to go over the paperwork, and Carolyn and I had a chance to pair my iPhone to the car and set up the navigation for the ride home, it was after 7pm. Again, I felt horrible for keeping these folks so long on a Saturday evening, but every one of them told me not to worry about it at all. They were more than happy to make sure I had a pleasant experience and a safe ride home with my new car. Frank told me that he would take care of everything and to call or email him if I had any problems or questions. Carolyn was even so kind as to tell me I could call her at any time should I have a question about the car. We all shook hands and on the road I went. I should have bought them all dinner! It's been a couple weeks now since I picked up the car and I couldn't be happier. I have emailed Carolyn and Frank a few times with follow-on questions and they were just as responsive as before I bought the car. Looking back on my experience and I am still impressed. This was a fantastic group of young professionals in the business of selling some of the best cars on the road. To that end, they did a great job. I don't care how far away you are... If you are in the market for a new or CPO BMW, I highly suggest you call, email, text, or visit BMW of Devon. You won't regret it. I sincerely hope that Helen. Carolyn, Demetri, and Frank are still there when I am looking for my next BMW. Without a doubt, it was definitely worth the trip for this one. More

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Great experience at BMW of Devon The other day I made an appointment with Kerry Simmons because I was interested in buying a BMW but I was not sure what I wanted. Kerry was very knowl The other day I made an appointment with Kerry Simmons because I was interested in buying a BMW but I was not sure what I wanted. Kerry was very knowledgable and did not try to rush me into a decision. At the end of my visit I decided on a white 2011 328 coupe and I am very happy with my purchase. I would recommend Kerry Simmons and BMW of Devon to anyone looking to buy a car. More

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