Frank Pena | Page 3

Great experience and very knowledgeable and friendly staff. Cesar who took care of my purchase was very knowledgeable with my selection of an Elantra. He explained everything to me that I needed to know and hel Cesar who took care of my purchase was very knowledgeable with my selection of an Elantra. He explained everything to me that I needed to know and helped me understand the process. I would recommend this dealership to anyone who needs a new or used car. The friendliness of the staff and also Frank Pena was a welcome to me. More

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Outstanding car buying experience Dealership is pleasant, staff is outstanding. We have bought and leased 5 cars from this dealership. Would not hesitate to return. Ask for Cesar or Dealership is pleasant, staff is outstanding. We have bought and leased 5 cars from this dealership. Would not hesitate to return. Ask for Cesar or Frank. More

by DGROSSMAN18 Verified Customer Verified Customer

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Excellent I had a great experience, staff was really nice and my sales representative was awesome!! I will definitely recommended friends and family to visit th I had a great experience, staff was really nice and my sales representative was awesome!! I will definitely recommended friends and family to visit this dealership! More

by MASSIELCURIEL_17 Verified Customer Verified Customer

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Even i was financed.Miracle workers. Overall experience was great. They really helped me get the best financing. I wish the process hadn't taken close to 5 hours but my credit is pretty b Overall experience was great. They really helped me get the best financing. I wish the process hadn't taken close to 5 hours but my credit is pretty bad so they really had to work to get me financed. Everyone was really friendly and helpful. Good team good service good car. More

by ALEXA1022C Verified Customer Verified Customer

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Amazing experience all around! Amazing dealership all around. Got me in exactly what I wanted with no haggles. They worked with me incredibly like I have never seen any dealership d Amazing dealership all around. Got me in exactly what I wanted with no haggles. They worked with me incredibly like I have never seen any dealership do. Took me out of my 2013 Sonata 2.0T limited and put me in a 2015 Genesis with Signature package a year early! Almost within the same payment I had for my Sonata! These guys rock and they make it happen. Would highly recommend this dealership without a doubt. Rick Case Hyundai could not even come close to the deal that this team worked out for me. Andy Gonzalez, you rock brother! More

by EDDYAIELLO Verified Customer Verified Customer

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Great salesmen, horrible management. Went in after confirming a certain car (year/model/trim/package/colors) were in stock; get there and the car is not the color described. Not a good in Went in after confirming a certain car (year/model/trim/package/colors) were in stock; get there and the car is not the color described. Not a good intro (in my mind I'm thinking the same thing you all are which is bait and switch), none the less the sales person, Gelson Gomez, apologized and promised to make right with another colored Santa Fe with the same package. We had brought in a true car estimate @ 30,984, Gelson comes back with 31,133. The reasoning? First aid kits, and other misc add ons for this car. We go back and forth on the price, rebates, the breakdown of the fees the dealer is making, etc.. about an hour into this, one of the floor managers, JOHN ESCOVAR, comes in. John Escovar, starts spouting how true car is not a dealership, they don't know what it is, and that as a small dealership, they are willing to be close to the price but to work with him. I remind him I'm not a charity, and that the price I'm countering with is more than fair for a 14 santa fe (mind you they're about 20 or so in different trims and models) some sitting there since June, and the fact that its a sunday and there is tumble weed going through their show room. John then suggests if we don't like the price he's come up with, that maybe we are out of our price range and we should go look at something cheaper. I chuckled (seeing as they learnt later on when verifying income, when you make 100k+ a year you can definitely afford the car but you're not going to give out money), and walked out. The GSM, GREG MUIR, has me make a detour as I'm walking out, tries explaining the same things John does, asks me the famous "what do you wanna spend a month" line, after I ignore him and tell him my price on the vehicle, he says "have a nice day" and turns away. Out in the parking lot, my sales person Gelson, who's the only one by now that hasn't been absurdly rude after finding out that I'm not some uneducated consumer they can con, comes and tries to rectify the situation. We spend another 2 hours at this point going back and forth on the hood of the car; him trying to get the GSM to lower the price, the GSM not budging (I'm guessing out of spite now since I walked out on bad terms). Finally the GSM gets in contact with Frank Pena, the actual manager at Potamkin Hyundai, who approves the price I wanted. Finally some common sense demonstrated by the management in this place. After this things went fairly smooth; John Escovar, comes into the office (at this point after agreeing we move the party back in doors), and goes to shake hands like if nothing happened. (Imagine my amusement and thrill.) We agree on a price, fill out the credit forms, etc..head to finance with Freddy Duran, decline all the add-ons, go over the contract with a fine tooth comb making sure all the fees are explained, taxes, etc.. add up, sign, and get out of here! 6-7 hours later, the parts department is closed, can't get our books, spare keys, and mats. Should hopefully be taken care of tomorrow (this happened today, 11-23-2014). To summize, Gelson Gomez was a pleasure to deal with, tried his best to seal the deal, and did so...no thanks to his management (John and Greg) who would rather let a 2014 santa fe sit next to the other 16 on the lot and go to auction or have to get sent back to make room for the 2015s at a WAY deeper slash than that I offered. Did I mention we were 1 of the 2-3 people I saw actively working out a deal in the whole show room which I was in from 1 to about 7:30 pm?? And the only ones I saw closing a deal was me and my fiancé? They would rather not close a deal (which they would not budge with 700-800 until the GM phoned in from home), than to close a deal in a desolate dealership on a weekend. Greg and John were insulting, scoffing at me and my fiancé, insulting my ability to purchase a car which is well below what we can afford (its called being savvy buddy, sorry your usual clientele lets you rip them any which way); my suggestion is to reevaluate this choice of management, letting money slip to other dealers and retaining inventory that's been sitting for 6+ months. Thanks again Gelsen; as for the GSM and floor manager, I will escalate this further up. Learn to take care of your customers. More

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hyundai Sanata Worst dealership ever!!! Everyone that works there will lie to you. My car got keyed when it was there getting serviced.They lied about the mileage of Worst dealership ever!!! Everyone that works there will lie to you. My car got keyed when it was there getting serviced.They lied about the mileage of the car saying it had 2, 000 miles less than it did. Don't think your going to get anyone to answer questions about your car if you dare to call and check the status. We were lied to from the minute we walked in the door. Run, run, run. More

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