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Frank Perez
822 Reviews
822 Reviews
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822 Reviews of Frank Perez
January 28, 2019
Quick n Easy The staff where able to get my vehicle in quickly and kept me updated on the process. The free coffee machine and waiting area with WiFi for homework The staff where able to get my vehicle in quickly and kept me updated on the process. The free coffee machine and waiting area with WiFi for homework was also a plus. The car was ready about an hour before the estimate time. More
by Hawke83
Verified Customer
January 27, 2019
Excellent service Everytime I get any service done it is quick and the people are very polite. I will continue to get cars serviced here. Keep up the great work. Everytime I get any service done it is quick and the people are very polite. I will continue to get cars serviced here. Keep up the great work. More
by CORBIN96
January 26, 2019
Good service Frank Perez was very helpful. Communicated with my husband by phone and explained to him all about the car. Facilitated a vehicle for me to take home Frank Perez was very helpful. Communicated with my husband by phone and explained to him all about the car. Facilitated a vehicle for me to take home and was ready to call when the car was ready. Thank you More
by steveworden
January 26, 2019
This time was good I've had issues with this service department, but this was a routine oil change. Frank was good today and apologetic about the past experience. I've had issues with this service department, but this was a routine oil change. Frank was good today and apologetic about the past experience. More
by Shakes0000
January 26, 2019
60-100% markup on parts Went in to have brake pads and rotors replaced. Extremely disappointed to be quoted $420 for labor/parts on the brake pads alone!! Yeah, you know, the Went in to have brake pads and rotors replaced. Extremely disappointed to be quoted $420 for labor/parts on the brake pads alone!! Yeah, you know, the same brake pads that I could buy at AutoZone or O’Reilly for less than $150 out the door. Was then quoted $99 per rotor (part only, no labor) and when I cried foul on that, he said “oh, I meant $89.” Still $20 more than the most expensive at local parts store (x4 rotors is a massive swindle job). Thank you, Ken Garff, for convincing me to handle all repairs on my own from now on. I’m all about the free market and charging what you feel is in YOUR best interests (because you obviously don’t have the customers’ interests in mind), but the free market also means the people won’t stand for your abhorrent markups anymore. Time to post this on social media to get the word out about an industry that is sorely lacking the public’s trust to begin with. More
by HustledNoMore
January 26, 2019
Great experience John Walker was patient with me as I took a few weeks to decide on my purchase. Low pressure, no car salesman games. Honest and direct. Worked with me John Walker was patient with me as I took a few weeks to decide on my purchase. Low pressure, no car salesman games. Honest and direct. Worked with me to help achieve my wants and needs. Isaac in finance was great too. Frank in service department friendly and accommodating. Highly recommend Riverdale Ken Garff Honda- Mahalo More
by Aborden
Other Employees Tagged: Isaac Maw , John Walker
January 23, 2019
Friendly and courteous Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintena Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintenance checks. The waiting area was clean and not crowded, which was nice. The service took a little over an hour, which was fine too i appreciated being able to get in and out without too long of a wait thank you! More
by hlethcoe
Other Employees Tagged: Robert Short
January 23, 2019
It’s was pleasant. I had to replace my car battery. All systems shut down so the radio/navigation need resetting. I did not have a code so I had to get it. I know Ken I had to replace my car battery. All systems shut down so the radio/navigation need resetting. I did not have a code so I had to get it. I know Ken Garff would be able to help me. Frank was very helpful. It took some work but they got ! More
by LDSOK61
January 22, 2019
Ken Garff Honda Riverdale service Frank took good care of me. He explained all the maintenance that was going to be performed. During this repair he explained what other issues might Frank took good care of me. He explained all the maintenance that was going to be performed. During this repair he explained what other issues might come up. Once the mechanic got inside he found some problems. Frank texted me pictures of the items and the cost of the repair. He was able to answer all my questions. I would recommend him to anyone needing assistance with their car. More
by PLC
January 21, 2019
Customer Care satisfaction Suda and then Frank took good care of me, they were able to answer all questions. I would recommend them to anyone needing assistance with their car Suda and then Frank took good care of me, they were able to answer all questions. I would recommend them to anyone needing assistance with their car. . Thank you More
by ROSIEDINAPOLI
Other Employees Tagged: Abram Hardy , Suda Thirakul
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