Frank Servedio | Page 13

Bought a forester wilderness here with 1800 miles. Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or din Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings. The car arrived in the week and he told me it was pristine! When we drove from Orlando to pick up the car, it was full of scratches on the rear and side of the bumper. Wasted my time driving all the way. I also told them to submit my credit app to a credit Union during the week before we picked it up so we could get a better interest rate. They did not do what I requested. Their excuse was the credit Unions are closed on Sunday but they had all week to do it! The manager Frank agreed to have the rear bumper sprayed. So again we drive back the following Sunday to pick up the car. We arrive and the car is filthy dirty. It has not been detailed. It’s full of dust from the body shop. The interior is dirty from the previous owner. At this point I’m really frustrated and annoyed. I speak to the front desk sales managers and we agree to them sending me a $500 check. We take the car away. Two weeks pass and no check has arrived. No follow up on how we are liking the car or anything of that matter. I call the dealership and nobody knows anything about the check but they tell me they will get it sent! 🤦🏻‍♂️🤷🏻‍♂️ This is a Lokey dealership and it’s clear to me they only care about one thing and that’s your money! We got absolutely no discount on the vehicle. Do you know they charge $1800 recon fee and $899 dealer fee. You don’t need to recon a car with 1800 miles! It’s basically extortion so they can take as much money from you as possible! We never ever received the check! Stay far away from this dealer!!!! Dishonest extortionists!!!! More

by Greg K Verified Customer Verified Customer

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Bought a forester wilderness here with 1800 miles. Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings. The car arrived in the week and he told me it was pristine! When we drove from Orlando to pick up the car, it was full of scratches on the rear and side of the bumper. Wasted my time driving all the way. I also told them to submit my credit app to a credit Union during the week before we picked it up so we could get a better interest rate. They did not do what I requested. Their excuse was the credit Unions are closed on Sunday but they had all week to do it! The manager Frank agreed to have the rear bumper sprayed. So again we drive back the following Sunday to pick up the car. We arrive and the car is filthy dirty. It has not been detailed. It’s full of dust from the body shop. The interior is dirty from the previous owner. At this point I’m really frustrated and annoyed. I speak to the front desk sales managers and we agree to them sending me a $500 check. We take the car away. Two weeks pass and no check has arrived. No follow up on how we are liking the car or anything of that matter. I call the dealership and nobody knows anything about the check but they tell me they will get it sent! 🤦🏻‍♂️🤷🏻‍♂️ This is a Lokey dealership and it’s clear to me they only care about one thing and that’s your money! We got absolutely no discount on the vehicle. Do you know they charge $1800 recon fee and $899 dealer fee. You don’t need to recon a car with 1800 miles! It’s basically extortion so they can take as much money from you as possible! We never ever received the check! Stay far away from this dealer!!!! Dishonest extortionists!!!! More

by Greg K Verified Customer Verified Customer

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Took care of my oil change and got me out quick. Very clean and professional Very clean and professional More

by KOSTARESFAM Verified Customer Verified Customer

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We made a deal sight unseen on our potential trade in, upon my word.. I was wondering if you all would keep your commitment. You were straight up and I will refer everyone I know to visit your dealersh upon my word.. I was wondering if you all would keep your commitment. You were straight up and I will refer everyone I know to visit your dealership. Don Graham was a no pressure facilitator in our transaction. Already have a referral on the way. More

by dcgfloridagirl Verified Customer Verified Customer

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Best experience I ever received from a dealership. Guys were real & honest! I will definitely be back to purchase another car one day! God bless this dealership. Guys were real & honest! I will definitely be back to purchase another car one day! God bless this dealership. More

by livinlikeleo34 Verified Customer Verified Customer

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Great dealership, everyone was easy to work with! Customer service was amazing as well! Definitely will be taking the drive in the future for my next car. Customer service was amazing as well! Definitely will be taking the drive in the future for my next car. More

by Alexxfa5 Verified Customer Verified Customer

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Justin helped me and was very attentive and explained things to me to I understood. things to me to I understood. More

by abollmann84 Verified Customer Verified Customer

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Service is excellent and the technician ate friendly and coffee and donuts make the wait pleasant coffee and donuts make the wait pleasant More

by peggy.a.leblanc Verified Customer Verified Customer

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Friendly customer service. Fast paperwork. Clean showroom. Answered all my questions & worked with me to get me where I needed to be in month my payments Fast paperwork. Clean showroom. Answered all my questions & worked with me to get me where I needed to be in month my payments More

by bobbidahill Verified Customer Verified Customer

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Friendly courtesy go out of their way to make sure you’re satisfied They explain the difference of every model satisfied They explain the difference of every model More

by d0131 Verified Customer Verified Customer

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