Frank Valanzola | Page 4

Chito,is so warm and friendly that you cannot help, but to purchase a car from him. Hudson Subaru keep you in the family and treats you as such.My schedule has been very busy,since I purchase my Forester e to purchase a car from him. Hudson Subaru keep you in the family and treats you as such.My schedule has been very busy,since I purchase my Forester end of the year. But I wanted to extend my thanks to Giovanny castillo for stepping in and working it out. Many many thanks to Frank valanzola for doing magic, Husdon Subrau please continue to make others feel at home you guys are awesome!!!! Michelle Williams More

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We came to Hudson Subaru just to inquire about a 2.5X Touring Forester and we ended buying one instead. I never thought that I will be approved for financing as I just came here in NJ and I have not sta Touring Forester and we ended buying one instead. I never thought that I will be approved for financing as I just came here in NJ and I have not started building my credit here as I am barely new. To my surprise, Hudson Subaru has helped me with the financing and they have been very considerate with me. Special thanks to Chito and Frank who has been very patient and accomodating specially to my kids. Hudson Subaru treats their clients with great respect and makes them feel as a part of their family. More

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My mother has been looking to buy a SUV since August. My Saturdays up until now consisted of visiting various car dealerships in the tri-state area only to come home empty handed. We came to Hudson Subaru t Saturdays up until now consisted of visiting various car dealerships in the tri-state area only to come home empty handed. We came to Hudson Subaru this past weekend and we were greeted by Chito Encarnacion. He was so pleasant to work with. He comes off genuine and is eager to help. We felt comfortable and we trusted him. As a result, we made a purchase. The process was simple. Chito and Frank Valanzola explained everything we needed to know and we were off within a couple of hours. I must admit, I had a good experience at this place and have nothing negative to say. More

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The folks at Hudson Subaru are very helpful and friendly. Salesperson, Luis Sanchez is a very good guy. I Highly recommend them. This was the second time we worked with them. We will certainly return in t Salesperson, Luis Sanchez is a very good guy. I Highly recommend them. This was the second time we worked with them. We will certainly return in the future. More

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These guys are great!...friendly, patient, unintimidating, helpful. They assisted in creating a very pleasant car-buying experience -- even (dare I say?) fun! I truly believe they really wan unintimidating, helpful. They assisted in creating a very pleasant car-buying experience -- even (dare I say?) fun! I truly believe they really want to make sure that the customer is extremely satisfied and very happy with their purchase in every aspect. More

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The Subaru car specialist Chito Encarnacion did his best, in spite of his hectic workload , to help me find the car ,that I THOUGHT , I wanted. Giovanni gave me a very attractive price for the Subaru Foreste in spite of his hectic workload , to help me find the car ,that I THOUGHT , I wanted. Giovanni gave me a very attractive price for the Subaru Forester 2.5x . After a careful review and assessment of the features, I decided a change of choice of the car. Since the original deal was "closed" , my change of choice must have created some difficulties and disappointments. In spite of my repeated "undecided" choices , the whole sales crew were very accommodating, friendly and understanding. Chito Encarnacion's unrivaled patience and perseverance helped me to finally make the final choice .After three days of deliberation, Chito Encarnacion, with Giovanni and Frank V. gave me the opportunity to drive home a brand new Subaru Forester 2.5X Premium, with appreciation , joy, satisfaction . Salamat po! , Muchas Gracias! Gracie! More

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I leased my first Forester in late 2002. Yesterday I negotiated my FOURTH Forester lease. Besides absolutely loving the vehicle itself, I have found that my experience with my dealer's staff is a huge p negotiated my FOURTH Forester lease. Besides absolutely loving the vehicle itself, I have found that my experience with my dealer's staff is a huge part of that satisfaction. Chito has handled 3 of my leases and he has always been courteous and thoroughly professional. I feel comfortable asking him all the tough questions and knowing I can trust him to be honest with me. Frank V. has also made the involved process of leasing pleasant and satisfying. I also want to mention that the service group has been outstanding over the years. My only complaint is that I have to drive 8 miles to get there -- but it's worth the drive. More

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Even though I had a positive experience with Chito Encarnacion of Salerno Duane Subaru (now Hudson Subaru) when I purchased my first Subaru in 2004, I decided to go to Liberty Subaru this year because Encarnacion of Salerno Duane Subaru (now Hudson Subaru) when I purchased my first Subaru in 2004, I decided to go to Liberty Subaru this year because of their proximity to my current home, and because I was pleased by their Service staff whenever I went to their location for my routine maintenance visits in the past several years. When I arrived at the dealership with my 9-month-old daughter in a stroller (who was well-behaved the entire time I was at the dealership), I took a couple of minutes to look at the Forester and then stayed put in one spot close to the main desk where an employee was sitting and talking with another employee. For the 5 minutes I waited, I made eye contact with several other employees, some smiled, but not one of them approached me to ask if I needed any help. When the employee at the desk stood up and was ready to walk away, I had to say I needed assistance. As I was leaving the dealership, one employee saw me heading out the door, but did not stop to open the door for me or assist me with getting the stroller down the step. I don't think it was unreasonable for me to expect to be greeted when I arrived at the showroom or be assisted with having the door held open as I awkwardly negotiated the stroller down the step. If I was a first-time Subaru customer, I would probably have been turned off from Subaru completely and headed to another company. Thankfully, I had a pleasant experience back in 2004 with Chito Encarnacion and so I know where else to go for far better customer service. Additionally, I've been very pleased with my 2004 Forester, which we are keeping, and choose to remain loyal to Subaru now that my husband and I are in the market for an additional vehicle. However, I'm sorry to say that my experience at the showroom was enough to keep me from ever going back to Liberty Subaru for any of my future Subaru needs. I told my husband about my experience and he concurs. My husband, daughter, and I met with Chito Encarnacion and Frank Valanzola of Hudson Subaru on 1/22/11. We finalized our purchase of a 2011 Forester and had such a pleasant experience the whole time we were there. We felt welcome from the very beginning. They answered all our questions to our complete satisfaction. Even my husband, who has never been to a Subaru dealership, was absolutely impressed by them. He even expressed interest in purchasing a Legacy from them someday if our finances should ever allow it. We just wanted to express our sincerest compliments to Hudson Subaru. They allowed us to remain loyal Subaru customers. More

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I have been looking for a specific Forester model for sometime. I found exactly what I wanted at Hudson Subaru. I contacted the dealership and spoke with the General Manager Nick. What a nice guy. I vis sometime. I found exactly what I wanted at Hudson Subaru. I contacted the dealership and spoke with the General Manager Nick. What a nice guy. I visited the dealership and spoke with Chito in Sales (another nice guy). They had the vehicle I wanted and were willing to negotiate the price w/o haggling. What more could I ask for. We breezed through the paperwork with Frank from financing (another nice guy). A short time later we drove off in our new Forester. We are from Brooklyn and would recommend Hudson Subaru to anyone in the Tri-State area. Dealerrater listed Hudson Subaru with a 4.8 out of 5. I can easily rate them a 5! The no-pressure sales alone in my book is worth a 5 star rating. The professionalism and customer service at Hudson is outstanding. You will glad you visited Hudson Subaru. More

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I had a very good experience at Hudson Subaru. Chito was very good as was Frank his boss. They answered all questions quickly, did not make us wait, showed flexibility. While they didn't have info on all th very good as was Frank his boss. They answered all questions quickly, did not make us wait, showed flexibility. While they didn't have info on all the insurance options, I eventually got them answered. Chito worked honestly and hard to make the sale and earned it. More

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