Frank Wallace
Frank Wallace at Walt Massey Chevrolet Marion

Frank Wallace

Sales Manager

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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3.9
16 Reviews
3.9

16 Reviews

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16 Reviews of Frank Wallace

September 20, 2025

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Employee Rating

This was the best car buying experience I have ever experienced in my life. The workers were so friendly and kind and even though I test drove a lot of cars they were so patient with me. I will forever More

by teneshapaxton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Walt Massey Chevrolet Marion responded

We’re thrilled to hear this was the best car-buying experience you’ve ever had! Our team’s friendliness, kindness, and patience are things we take pride in. Thank you for your recommendation—we’re glad you chose us!

September 07, 2025

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Employee Rating

I had a good experience with Marcus. He is a really good guy and will shoot you straight. More

by Brent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes, Marcus Roberts

Sep 12, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear Marcus made such a positive impression and gave you an honest, straightforward experience. Thanks for sharing your feedback!

September 05, 2025

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Employee Rating

I had terrible experience with this company. Didn't back up what the previous tech salesperson told me. Thanks More

by MILLER.CORA53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Schian, Ana Lugo, Staci Brawner, Robert Brown , Kelly Sexton

Sep 05, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience. We’d like the chance to address this directly and work toward a resolution. Please contact our COO, Dan Schian, at 404-542-4983 so we can rectify the situation.

August 30, 2025

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great experience and i would recommend anyone who wants a vehicle to go to these guys More

by paytonvoyles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amber Barnes , Spencer McFadden

Sep 01, 2025

Walt Massey Chevrolet Marion responded

We’re glad you had such a great experience! Thank you for recommending us—it means a lot to know you’d send others our way.

August 21, 2025

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Great dealer employees are great. They really took care of me on my last service. More

by dfarrell1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Walt Massey Chevrolet Marion responded

We’re happy to know our team took great care of you during your service visit! Thank you for the kind words.

August 16, 2025

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Employee Rating

The salesman was very knowledgeable and helpful. The sales manager was very helpful in getting the best rates More

by jmarksteele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Ford, Amber Barnes

Aug 18, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear both our salesman and sales manager were able to take great care of you and help secure the best rates. Enjoy your new vehicle!

August 07, 2025

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Employee Rating

Happy with my new truck. James was very easy to deal and kept me informed during the whole process.satisfied with the price of my new truck and with what i recieved for my tra More

by burnettjd54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Ford, Amber Barnes

Aug 08, 2025

Walt Massey Chevrolet Marion responded

Glad to hear you’re enjoying your new truck! James will be happy to know he made the process easy and kept you informed. We’re pleased you’re satisfied with both your purchase and trade value.

July 25, 2025

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I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn More

by ynelson2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Amber Barnes, Robert Brown , David Mckee

Jul 28, 2025

Walt Massey Chevrolet Marion responded

We understand your concerns and appreciate you taking the time to share them. While the timing of the recall was unfortunate, we want to assure you that your feedback has been taken seriously. Our General Manager, Dan Schian, has spoken with you personally to help address your concerns, including offering a goodwill gesture and ongoing direct support. We value your loyalty over the years and are committed to earning back your trust moving forward.

Jul 28, 2025

ynelson2 responded

More information regarding this. I went to the dealership a couple of times inquiring about the recall. I didn’t want to risk driving an unsafe vehicle. I was told they could not do it yet. Being GM’s patch was changing the oil to a higher viscosity engine oil. I went to the dealer again on July 2, 2025 to inquire about the recall. Once again I was told, cannot do it. I asked the get the oil changed to the recommended oil. I was told they could not do it. So I approached the man that sold me the truck. He offered me $12K less than I paid for it. Keep in mind that it is less than three months since I bought it and has only 2,500 miles. He finally said he could offer $50k. A $10k hit. I traded the defective vehicle out of fear of driving it. So last week, General Manager Dan Schian calls me and offers me $500 to make this a Holly Chevrolet review. I declined the xx goodwill offer. It started with Holly. But Walt Massey Chevrolet now owns it. That was an insult and shows total lack of integrity. And to my surprise, the Federal Safety Recall was completed the day I traded it in. How deceptive can you get. Dishonesty is not a good business practice. NTSB and General Motors will be hearing from me and possible legal counsel.

July 02, 2025

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Employee Rating

I think this was the first day of the changeover. The young, eager salesmen were way too worrisome. We’ve been buying new vehicles there yearly working with Joe Roberts and Frank Wallace. I doubt tha More

by judy.manning98
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Robert Brown

Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

July 01, 2025

Dealership Rating
Employee Rating

Excellent customer experience , they seem to be very knowledgeable about their products and customer service More

by Rlee29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Ford, Amber Barnes

Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you had an excellent experience and found our team knowledgeable and customer-focused. Thanks for taking the time to share your feedback!

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