Staff was extremely helpful and knowledgeable.
Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work
Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work
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by SANDY
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your fantastic review! We're thrilled to hear that our staff, particularly Mr. Devita, provided you with helpful, knowledgeable, and supportive service. Providing an exceptional experience for our customers is what we strive for, and we're delighted that we could make your visit enjoyable.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Everything that could go wrong, went wrong.
It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right too
It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right tools! Frank DeVita kept spinning and spinning. I never once got a straight answer to any of my questions. This is the reason I am switching to BMW.
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by Sean Dell
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
We're truly sorry to hear about the challenges you faced during your recent service experience with us. Your feedback is extremely important, and we sincerely apologize for the inconvenience and frustration caused.
It's disheartening to hear that your service took longer than expected, and we understand how frustrating it can be to encounter delays in obtaining parts and tools necessary for the repair. We strive to provide efficient and timely service, and we regret that we fell short of your expectations in this regard.
Furthermore, we apologize if there was any confusion or lack of clarity in communication. Providing transparent and straightforward answers to your questions is essential, and we apologize for any instances where this wasn't the case.
We understand your decision to explore other options, and while we're saddened to lose your business, we respect your choice. Please know that we take your feedback seriously, and we will use it to improve our processes and ensure that such issues are addressed promptly.
If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
I made an appointment to bring my vehicle a recall
service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my
service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my vehicle and came back a few hours later to the service completed and surprise complementsry car wash. The treatment was top tier at Mercedes Benz of Orange County. Thank you!
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by BAKERSDOZ44
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for taking the time to share your experience with us! It's fantastic to know that our service team efficiently handled your vehicle's needs and took the time to explain the entire process to you. We understand the importance of transparency and clear communication, and we're delighted that you felt well taken care of.
Best Regards,
Michael Hill
mhill@benzelbusch.com
The service department got me in right away.
Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita.
Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita.
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by mstills95
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your experience with our service department! We're glad to hear that we were able to promptly accommodate you and diagnose the issue with your vehicle efficiently.
Best Regards,
Michael Hill
mhill@benzelbusch.com
The most exceptional parts and service team I have ever
experienced. In desperation, I brought my car in and it was serviced quickly and professionally.. The staff was sympathetic to my situation and provi
experienced. In desperation, I brought my car in and it was serviced quickly and professionally.. The staff was sympathetic to my situation and provided service well beyond my very high expectations.
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by MHBORELL
Verified Customer
Verified Customer
Other Employees Tagged:
Daneille in parts
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for taking the time to share your experience with us. We're truly humbled by your kind words and thrilled to hear that our parts and service team exceeded your expectations.
We understand how stressful it can be when your car needs urgent attention, and we're glad we could provide you with a quick and professional service to alleviate some of that pressure. Your satisfaction is our utmost priority, and it's heartening to know that our team's efforts made a positive impact during your visit.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Waited very long to get work done on vehicle.
It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at
It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at vehicle for 3 weeks and it was cold.
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by DH4259102
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement.
We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Very satisfied overall.
The service status email system does not update which needs to be fixed.
The service status email system does not update which needs to be fixed.
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by JOSEPH.DOPICO
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood.
We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Outstanding, beyond my expectations.
For sure will come back again. Thank you for the great service
For sure will come back again. Thank you for the great service
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by klos78
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your glowing review! We're thrilled to hear that your experience with us was outstanding and beyond your expectations.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
Frank and his entire team there were amazing I pulled in
with an issue and they immediately addressed the problem and had mechanics fixing it, I was out the door within the hour. Many thanks to all the sta
with an issue and they immediately addressed the problem and had mechanics fixing it, I was out the door within the hour. Many thanks to all the staff. !
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by FRANKIE D
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service dept mechanics.
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your wonderful review! We're thrilled to hear that Frank and our team at Mercedes-Benz of Orange County were able to provide you with such prompt and efficient service.
Best Regards,
Michael Hill
mhill@benzelbusch.com
Frank Devita is the best!
He is a pleasure to work with! Really appreciated the shuttle service.
He is a pleasure to work with! Really appreciated the shuttle service.
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by SOBEL4
Verified Customer
Verified Customer
Apr 01, 2024 -
Mercedes-Benz of Orange County powered by Benzel-Busch responded
Thank you so much for your kind words! We're thrilled to hear that Frank Devita provided you with exceptional service and made your experience with us truly enjoyable.
Frank is indeed a valued member of our team, and we're delighted to hear that he was a pleasure to work with.
Warm Regards,
Michael Hill
mhill@benzelbusch.com
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