Frany Zepeda | Page 10

Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More

by l_rhome@hotmail.com Verified Customer Verified Customer

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My husband brought my car in for my scheduled appointment and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t work on them. So many people waited for SO long, took off work, hired babysitters, etc and no one even called them or us to let anyone know that they were unable to service vehicles that day. THEN when he reschedules the appointment, it takes THREE HOURS for an oil change. So he had to take off work again and sit around waiting. So frustrating. The lack of communication is awful and will make me refer everyone away from this dealership after having so many problems here. Not to mention they’ve been unable to fix a tire monitor issue thats been a problem since I drove off the lot almost a year ago. My car sat at the dealership over the holidays for 19 days and the same light came back on my dash 2 days later. I have picture proof of everything. More

by becerranano9 Verified Customer Verified Customer

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Great experience! Would recommend to any one looking for a new car or truck. Ask for Joe! Would recommend to any one looking for a new car or truck. Ask for Joe! More

by RUSSELL.POPE Verified Customer Verified Customer

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The work was done very fast. Completed in one day.. over all it was an outstanding job. Completed in one day.. over all it was an outstanding job. More

by Sergio-lopezSergio18 Verified Customer Verified Customer

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Disappointed in the service that was done to my vehicle. Been here many times before but not satisfied with this last service appointment. I scheduled service for an engine flush but it was not done because Been here many times before but not satisfied with this last service appointment. I scheduled service for an engine flush but it was not done because the person I scheduled with did not schedule it, just regular maintenance was done. Also they did not top off my fluids and they left oil spill all on the bottom of my vehicle. More

by RLERMAJ.1987 Verified Customer Verified Customer

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Nice salesperson and service advisor. Explained the service that they would do to my truck. 100%recommend to my family and friends Explained the service that they would do to my truck. 100%recommend to my family and friends More

by MELISSAMTZ86 Verified Customer Verified Customer

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Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service where fixing and how long it would take. Excellent service More

by MELISSAMTZ86 Verified Customer Verified Customer

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super efficient, took care of our vehicle in a very timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. More

by Chapman Cihlar family Verified Customer Verified Customer

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Tried to make an appointment several times and each time I arrived I still had a 4 hour wait. Finally got oil changed and when I went to double check my fluids I noticed my wiper fluid was low as well as my I arrived I still had a 4 hour wait. Finally got oil changed and when I went to double check my fluids I noticed my wiper fluid was low as well as my coolant. When I called to report they just told me I had to make another appointment. Your employees are all rude. Everyone that I tried to communicate with was short in conversation. Only helpful and nice person was the gentleman that took my truck from me when I arrived. Very unprofessional and very un coordinated in regards to process to drop of vehicles. I will not be recommending or going back to your dealership. More

by rpalacios33 Verified Customer Verified Customer

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Service was great and was in and out in a timely fashion. Got what I needed and paid what I wanted to pay. Got what I needed and paid what I wanted to pay. More

by ANGELRIOS7821 Verified Customer Verified Customer

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