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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 10

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

April 10, 2023

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Employee Rating

The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge

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Apr 12, 2023

Group 1 Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

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Employee Rating

Customer service was on point from start to finish and my truck was delivered/fixed in good time. More

by Angelolivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 10, 2023

Group 1 Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

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Employee Rating

Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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Apr 06, 2023

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

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Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Apr 06, 2023

Group 1 Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2023

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Employee Rating

por la parte de servicio malisimo todo lleve mi carro y no saven como repararlo no saven como solucionar el problema y no son capases de solucionar el problema y tampoco me dan un carro para yo poder usarl More

by thedevil17472
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Print
Mar 31, 2023

Group 1 Buick GMC South responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

March 29, 2023

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Employee Rating

Great service, service tech was very professional & knowledgeable about his job. A real people person. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Mar 30, 2023

Group 1 Buick GMC South responded

Kevin, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

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Employee Rating

Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 27, 2023

Group 1 Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

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Employee Rating

As soon as I get at dick and message so it's unbelievable that treat me like I'm a special customer and I think More

by MARTINCLARK52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

Print
Mar 23, 2023

Group 1 Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2023

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Employee Rating

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Mar 21, 2023

Group 1 Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 19, 2023

Dealership Rating
Employee Rating

Not friendly, employees sayin inappropriate words. My vehicle was left dirty from inside, hand marks. More

by yasmin.lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 19, 2023

yasmin.lucero responded

Na

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