Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 11

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

February 17, 2023

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Employee Rating

Service was great and fast I got my vehicle in and out in one day. My advisor kept me updated on my car and the diagnosis time was really quick. More

by Erick Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

Feb 20, 2023

Group 1 Buick GMC South responded

Erick, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Dealership Rating
Employee Rating

Service was great . Took a little longer than expected but understandable it was during lunch hours More

by MIRENEGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Feb 20, 2023

Group 1 Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

Dealership Rating
Employee Rating

My service advisor is the best but your servicemen are not good. Incomplete battery work More

by Jefferson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 15, 2023

Group 1 Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 02, 2023

Dealership Rating
Employee Rating

Great staff and great service. Thank you Franny and jose great service. Thank you guys. More

by Sophia010306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Aguilera

Feb 03, 2023

Group 1 Buick GMC South responded

Sophia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2023

Dealership Rating
Employee Rating

Best experience I’ve had with the service team, EVER. Everyone was super nice and was willing to fix my car during a natural disaster. More

by ARTUROEXPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Group 1 Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 27, 2023

Dealership Rating
Employee Rating

Excellent service, friendly personnel, easy paperwork format, informative service personnel, the waiting room were spacious, comfortable, and the coffee was tolerable More

by ramnarinemc8
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Jan 27, 2023

Group 1 Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 24, 2023

Dealership Rating
Employee Rating

The dealership has been very easy to deal with. They've excellent care of my Buick Encore. More

by charliesuefellers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

Group 1 Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

Dealership Rating
Employee Rating

Great oil change, didn’t wash the car, I couldn’t fine no cappuccino by nice friendly people More

by Alvin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Jan 24, 2023

Group 1 Buick GMC South responded

Alvin, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

Dealership Rating
Employee Rating

The service was great staff was awesome and very professional. Keep up the good work More

by kbrownpooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Jan 20, 2023

Group 1 Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

Dealership Rating
Employee Rating

It is a very good dealership for the service and the quality of work for the price More

by Martavious Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Jason Beck, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Jan 20, 2023

Group 1 Buick GMC South responded

Hello Martavious and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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