Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 9

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

March 20, 2023

Dealership Rating
Employee Rating

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Mar 21, 2023

Group 1 Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 19, 2023

Dealership Rating
Employee Rating

Not friendly, employees sayin inappropriate words. My vehicle was left dirty from inside, hand marks. More

by yasmin.lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 19, 2023

yasmin.lucero responded

Na

March 19, 2023

Dealership Rating
Employee Rating

Very good service. Very attentive and very nice. Truck service at promised time . Good customer service. More

by HANCEL_SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Group 1 Buick GMC South responded

Hancel, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Dealership Rating
Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Deanna Andrews, Gaby Cano, Shannon Eiler, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi, Luis Morales

Mar 21, 2023

Group 1 Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Dealership Rating
Employee Rating

Love them always takes care of me as a Beck & Martin Truck owner. The service and my service Girl did a amazing job. More

by lonneytrumanDutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Group 1 Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Dealership Rating
Employee Rating

I left my car on a Thursday and they gave it back to me the next Wednesday, and did not repair what they supposed to, I just recommend the service for oil change but other than don’t bother, we’ll that was More

by Chantal moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2023

Group 1 Buick GMC South responded

Chantal, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2023

Dealership Rating
Employee Rating

Excellent great workers that attended me and I’m glad me and the sales man came to an agreement at the end of the day More

by FRANCISCAGARCIA.0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Hannah Wilson , Gaby Cano, Victoria Gilliland, Rosie Hernandez, Mohammed Qureshi

Mar 15, 2023

Group 1 Buick GMC South responded

Thank you for sharing your experience with us, Francisca! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 11, 2023

Dealership Rating
Employee Rating

I took my car in for recall. Got there at 12:20pm told the worker I was going to wait. Car was not ready until 3:40. I felt it could have done a little quicker. Did not see t More

by btorres9219
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2023

Group 1 Buick GMC South responded

Thank you for sharing your experience with us. Here at Beck & Masten Buick GMC South, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2023

Dealership Rating
Employee Rating

I went in to get a battery the secretary, told me it'll take one to two hours to my surprise my car was ready in like 20 minutes I loved it More

by mojoflo2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Mar 13, 2023

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 04, 2023

Dealership Rating
Employee Rating

I feel like i'm a vip It's like they see me coming and they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. More

by mharrison54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Woods & Jessica ?

Mar 07, 2023

Group 1 Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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