Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 9

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

Contact Me
4.3
412 Reviews
4.3

412 Reviews

Write a Review

412 Reviews of Frany Zepeda

August 24, 2024

Dealership Rating
Employee Rating

Great service from start to finish. Salespeople were very helpful and knowledgeable. We couldn't be happier with the service More

by Homergonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irvin Gonzalez, Marco Negrete, Jesse Valdez and Robert hernandez

Print
Aug 31, 2024

Group 1 Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2024

Dealership Rating
Employee Rating

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Danielle newlin

Print
Apr 06, 2024

Group 1 Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

August 12, 2023

Dealership Rating
Employee Rating

Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaby Cano, Rosie Hernandez

Print

May 09, 2023

Dealership Rating
Employee Rating

My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

by schapa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 11, 2023

Group 1 Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

Dealership Rating
Employee Rating

You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez

Print
May 04, 2023

Group 1 Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

Dealership Rating
Employee Rating

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
May 03, 2023

Group 1 Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

Dealership Rating
Employee Rating

My salesman was James Carter. He was friendly, professional, attentive thorough, honest & consistent! I have referred anyone who is car shopping to him at Beck & Masten South More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, James Carter

Print
Apr 21, 2023

Group 1 Buick GMC South responded

Tamika, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that James's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

Dealership Rating
Employee Rating

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Apr 20, 2023

Group 1 Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Dealership Rating
Employee Rating

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Apr 17, 2023

Group 1 Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Dealership Rating
Employee Rating

Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 12, 2023

Group 1 Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
8
9
10
...
42

Dealership Inventory (513 Vehicles)

new 2026 GMC Sierra 1500 car, priced at $55,645
2026 GMC Sierra 1500
new
GAZ/SUMMIT WHIT exterior
Automatic
Four-wheel Drive
$55,645
View Details
new 2026 GMC Yukon XL car, priced at $89,506
2026 GMC Yukon XL
new
Glacier White Tricoat exterior
Automatic
Rear-wheel Drive
$89,506
View Details
new 2026 GMC Yukon XL car, priced at $105,969
2026 GMC Yukon XL
new
GBA/ONYX BLACK exterior
Automatic
Four-wheel Drive
$105,969
View Details
used 2023 Ford Edge car, priced at $24,212
2023 Ford Edge
used
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive
$24,212
View Details
new 2026 GMC Sierra 1500 car, priced at $61,430
2026 GMC Sierra 1500
new
GBA/ONYX BLACK exterior
Automatic
Rear-wheel Drive
$61,430
View Details
new 2026 GMC Sierra 1500 car, priced at $61,354
2026 GMC Sierra 1500
new
GAZ/SUMMIT WHIT exterior
Automatic
Four-wheel Drive
$61,354
View Details
View All Inventory