Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 12

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

March 02, 2023

Dealership Rating
Employee Rating

Great experience! Would recommend to any one looking for a new car or truck. Ask for Joe! More

by RUSSELL.POPE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli , Jason Beck

Mar 03, 2023

Group 1 Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2023

Dealership Rating
Employee Rating

The work was done very fast. Completed in one day.. over all it was an outstanding job. More

by Sergio-lopezSergio18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Mar 03, 2023

Group 1 Buick GMC South responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 28, 2023

Dealership Rating
Employee Rating

Disappointed in the service that was done to my vehicle. Been here many times before but not satisfied with this last service appointment. I scheduled service for an engine flush but it was not done because More

by RLERMAJ.1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 01, 2023

Group 1 Buick GMC South responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2023

Dealership Rating
Employee Rating

Nice salesperson and service advisor. Explained the service that they would do to my truck. 100%recommend to my family and friends More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Gaby Cano, Shannon Eiler, Victoria Gilliland, Rosie Hernandez, Mohammed Qureshi

Mar 01, 2023

Group 1 Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Dealership Rating
Employee Rating

Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Gaby Cano, Shannon Eiler, Victoria Gilliland, Rosie Hernandez, Mohammed Qureshi

Feb 28, 2023

Group 1 Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

Dealership Rating
Employee Rating

super efficient, took care of our vehicle in a very timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. More

by Chapman Cihlar family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Feb 26, 2023

Chapman Cihlar family responded

Great service

February 20, 2023

Dealership Rating
Employee Rating

Tried to make an appointment several times and each time I arrived I still had a 4 hour wait. Finally got oil changed and when I went to double check my fluids I noticed my wiper fluid was low as well as my More

by rpalacios33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arturo Gonzalez

Feb 22, 2023

Group 1 Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2023

Dealership Rating
Employee Rating

Service was great and was in and out in a timely fashion. Got what I needed and paid what I wanted to pay. More

by ANGELRIOS7821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

Feb 22, 2023

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Dealership Rating
Employee Rating

Service was great and fast I got my vehicle in and out in one day. My advisor kept me updated on my car and the diagnosis time was really quick. More

by Erick Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

Feb 20, 2023

Group 1 Buick GMC South responded

Erick, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Dealership Rating
Employee Rating

Service was great . Took a little longer than expected but understandable it was during lunch hours More

by MIRENEGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Feb 20, 2023

Group 1 Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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