My service advisor is the best but your servicemen are
not good. Incomplete battery work
not good. Incomplete battery work
More
by Jefferson
Verified Customer
Verified Customer
Service Price Transparency
Feb 15, 2023 -
Group 1 Buick GMC South responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Great staff and great service.
Thank you Franny and jose great service.
Thank you guys.
Thank you Franny and jose great service.
Thank you guys.
More
by Sophia010306
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jose Aguilera
Feb 03, 2023 -
Group 1 Buick GMC South responded
Sophia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you, please feel free to give us a call.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Best experience I’ve had with the service team, EVER.
Everyone was super nice and was willing to fix my car during a natural disaster.
Everyone was super nice and was willing to fix my car during a natural disaster.
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by ARTUROEXPINOZA
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2023 -
Group 1 Buick GMC South responded
It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Excellent service, friendly personnel, easy paperwork
format, informative service personnel, the waiting room were spacious, comfortable, and the coffee was tolerable
format, informative service personnel, the waiting room were spacious, comfortable, and the coffee was tolerable
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by ramnarinemc8
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Jan 27, 2023 -
Group 1 Buick GMC South responded
Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
The dealership has been very easy to deal with.
They've excellent care of my Buick Encore.
They've excellent care of my Buick Encore.
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by charliesuefellers
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2023 -
Group 1 Buick GMC South responded
I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Great oil change, didn’t wash the car, I couldn’t fine no
cappuccino by nice friendly people
cappuccino by nice friendly people
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by Alvin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Jan 24, 2023 -
Group 1 Buick GMC South responded
Alvin, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
The service was great staff was awesome and very
professional. Keep up the good work
professional. Keep up the good work
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by kbrownpooh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Jan 20, 2023 -
Group 1 Buick GMC South responded
I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
It is a very good dealership for the service and the
quality of work for the price
quality of work for the price
More
by Martavious Hudson
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Jason Beck, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Jan 20, 2023 -
Group 1 Buick GMC South responded
Hello Martavious and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again!
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Beatriz was our sales person, sweetest ansd most
understanding sales woman I've ever met and her regional manager just as comprehensive and understanding as her. I've been reccomending my family to
understanding sales woman I've ever met and her regional manager just as comprehensive and understanding as her. I've been reccomending my family to them since I walked out of the dealership.
More
by RAPEREZ08
Verified Customer
Verified Customer
Other Employees Tagged:
Gaby Cano, Frank Nolden, Beatriz
Jan 18, 2023 -
Group 1 Buick GMC South responded
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Didn’t fix my problem & this is the second time I’ve
brought it in. My Denali was there for 20 days and the same light came back on the dash the next day. Not to mention they don’t offer loaner vehicles
brought it in. My Denali was there for 20 days and the same light came back on the dash the next day. Not to mention they don’t offer loaner vehicles so I have to pay a $1700 car note to only drive it 10 days that month.
More
by Dariand17
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Gaby Cano
Jan 17, 2023 -
Group 1 Buick GMC South responded
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
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