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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 13

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

December 22, 2022

Dealership Rating
Employee Rating

Ps dicen que hacen el trabajo y no lo hacen ,según me repararon algo y sigue peor More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 23, 2022

Group 1 Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Dealership Rating
Employee Rating

Very good service,Everybody was very nice The facility was very clean.Would definitely go back again… More

by JackWworley0137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Dec 22, 2022

Group 1 Buick GMC South responded

Thank you for this amazing review, Jack! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 22, 2022

JackWworley0137 responded

Your very welcome Victoria,Hope you have a Merry Xmas and a Happy New Year!

December 20, 2022

Dealership Rating
Employee Rating

very disappointed in your service department. I will be using s different service department going forward. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Dec 22, 2022

Group 1 Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

Dealership Rating
Employee Rating

Everything was good. Good communication and service. They were on time and already let me know what I need done on my next trip. More

by devin.priddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Dec 13, 2022

Group 1 Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Dealership Rating
Employee Rating

Best dealership in the city , everybody is professional and friendly , I strongly recommend this place More

by ORLANDOPASASIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Gaby Cano, Shannon Eiler, Victoria Gilliland, Rosie Hernandez, Mohammed Qureshi

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Dec 12, 2022

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

Dealership Rating
Employee Rating

They took care of me in a timely manner. I will come for work when needed. More

by W.sandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Dec 09, 2022

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2022

Dealership Rating
Employee Rating

Sales is great. Service is terrible to work with. Appointments are useless (still have to drop off). Having to drop off even for a scheduled appointment is the most More

by TRENT.DELONG.RDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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Dec 08, 2022

Group 1 Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2022

Dealership Rating
Employee Rating

Frany was the best with my quick quote and getting things for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany More

by PPREMO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Gaby Cano, Shannon Eiler, Victoria Gilliland, Mohammed Qureshi

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Nov 25, 2022

Group 1 Buick GMC South responded

Thanks for your perfect review! We strive to provide excellent service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

Dealership Rating
Employee Rating

I appreciate Ena for her customer service always go’s above and beyond for me anything I need she takes care of More

by DAMIRDZALIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Ena pasasin

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Nov 22, 2022

Group 1 Buick GMC South responded

Reviews like yours are truly a breath of fresh air! Ena is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 18, 2022

Dealership Rating
Employee Rating

I appreciate the professionalism that was given to me,and looking forward to seeing you again. More

by JONESK512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Nov 21, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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