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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 14

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

January 08, 2023

Dealership Rating
Employee Rating

Professional service tech I wouldn’t take my vehicle anywhere else. Pretty fast return on my repairs. Would recommend Beck and Masten to friends and family Thank you More

by leslievasquez822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2023

Group 1 Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Dealership Rating
Employee Rating

Everyone has been very nice and helpful. My service advisor kept me informed and the service was done correctly the first time. Very satisfied. More

by SCOTT.LAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 10, 2023

Group 1 Buick GMC South responded

Thank you for this amazing review, Scott! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Dealership Rating
Employee Rating

Great attendant and perfect job. Just need to keep to agreed time. Appreciate you guys. More

by Adetunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Deanna Andrews, Gaby Cano, Shannon Eiler, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi

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Jan 10, 2023

Group 1 Buick GMC South responded

Adetunji, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2023

Dealership Rating
Employee Rating

It was the best car buying experience that I’ve ever had,I appreciate you guys for making my experience a great one thanks I be back in the future… More

by JKWILSON1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reputation .com, Deanna Andrews, Gaby Cano, Shannon Eiler, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi, J. P the car salesman

Print
Jan 09, 2023

Group 1 Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 03, 2023

Dealership Rating
Employee Rating

Amable servicio del personal, poco tiempo de espera, estoy contenta con el trabajo, en los departamentos que he visitado More

by Martha Idalia Gutiérrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo ( cambió de aceite)

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Jan 05, 2023

Group 1 Buick GMC South responded

Apreciamos sus amables comentarios, Martha. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Dealership Rating
Employee Rating

Great service. Issues came up that were not expected but our service advisor and the dealership addressed w Them fairly. More

by marquezfamily05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Jan 04, 2023

Group 1 Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 26, 2022

Dealership Rating
Employee Rating

Ena and the sales department were awesome. She was professional, courteous and efficient. I highly recommend Ena's services. More

by FRANLARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ena Passain, charles

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Dec 28, 2022

Group 1 Buick GMC South responded

Thanks for the great feedback! We're very happy that Ena was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 23, 2022

Dealership Rating
Employee Rating

The service was fine. Over priced as normal from a dealer. Asked if I wanted them to rinse the dust off since the truck was there for a week. They did not wash the truck More

by am1502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Dec 23, 2022

am1502 responded

I hope you go out of business.

December 22, 2022

Dealership Rating
Employee Rating

Ps dicen que hacen el trabajo y no lo hacen ,según me repararon algo y sigue peor More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 23, 2022

Group 1 Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Dealership Rating
Employee Rating

Very good service,Everybody was very nice The facility was very clean.Would definitely go back again… More

by JackWworley0137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Dec 22, 2022

Group 1 Buick GMC South responded

Thank you for this amazing review, Jack! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 22, 2022

JackWworley0137 responded

Your very welcome Victoria,Hope you have a Merry Xmas and a Happy New Year!

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