very disappointed in your service department.
I will be using s different service department going forward.
I will be using s different service department going forward.
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by Stacey
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Dec 22, 2022 -
Group 1 Buick GMC South responded
Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Everything was good.
Good communication and service. They were on time and already let me know what I need done on my next trip.
Good communication and service. They were on time and already let me know what I need done on my next trip.
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by devin.priddy
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Dec 13, 2022 -
Group 1 Buick GMC South responded
I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Best dealership in the city , everybody is professional
and friendly , I strongly recommend this place
and friendly , I strongly recommend this place
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by ORLANDOPASASIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hannah Wilson
, Gaby Cano, Shannon Eiler, Victoria Gilliland, Rosie Hernandez, Mohammed Qureshi
Dec 12, 2022 -
Group 1 Buick GMC South responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
They took care of me in a timely manner.
I will come for work when needed.
I will come for work when needed.
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by W.sandlin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez
Dec 09, 2022 -
Group 1 Buick GMC South responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Sales is great.
Service is terrible to work with. Appointments are useless (still have to drop off). Having to drop off even for a scheduled appointment is the most
Service is terrible to work with. Appointments are useless (still have to drop off). Having to drop off even for a scheduled appointment is the most frustrating aspect. What do you expect people to do without a vehicle for 2-3 days? Loaners?? Nope, don’t have those either. All but one service advisor is friendly.
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by TRENT.DELONG.RDR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Gaby Cano, Rosie Hernandez
Dec 08, 2022 -
Group 1 Buick GMC South responded
Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
Frany was the best with my quick quote and getting things
for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany
for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany
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by PPREMO1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hannah Wilson
, Gaby Cano, Shannon Eiler, Victoria Gilliland, Mohammed Qureshi
Nov 25, 2022 -
Group 1 Buick GMC South responded
Thanks for your perfect review! We strive to provide excellent service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
I appreciate Ena for her customer service always go’s
above and beyond for me anything I need she takes care of
above and beyond for me anything I need she takes care of
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by DAMIRDZALIC
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Gaby Cano, Ena pasasin
Nov 22, 2022 -
Group 1 Buick GMC South responded
Reviews like yours are truly a breath of fresh air! Ena is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
I appreciate the professionalism that was given to me,and
looking forward to seeing you again.
looking forward to seeing you again.
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by JONESK512
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Gaby Cano
Nov 21, 2022 -
Group 1 Buick GMC South responded
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
The service department was great!
My car wasn’t acting right. I took it to the dealership and the service department knew exactly what was wrong with it. They diagnosed the problem an
My car wasn’t acting right. I took it to the dealership and the service department knew exactly what was wrong with it. They diagnosed the problem and fixed it super quick. They are by far the best Service department around! Won’t take my car anywhere else.
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by Chelsea
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez, Hannah Wilson
Nov 18, 2022 -
Group 1 Buick GMC South responded
It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
All good, good folks, good communication , timely
delivery, compassion, understanding, compassion, kindness, understanding, and compassion for those affected by these
delivery, compassion, understanding, compassion, kindness, understanding, and compassion for those affected by these
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by SDELEON3
Verified Customer
Verified Customer
Service Price Transparency
Nov 16, 2022 -
Group 1 Buick GMC South responded
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.
Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net
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