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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 15

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

October 30, 2022

Dealership Rating
Employee Rating

Even though we could not resolve the problem w/my truck Frany & Gaby where a plesssure to work with. Good people! Tanner was top notch, he listened and understood my situation and came up with a soluti More

by thinkindna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Tanner

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Nov 01, 2022

Group 1 Buick GMC South responded

Your compliments and kind words mean so much to me! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 02, 2022

thinkindna responded

You're welcome!

October 30, 2022

Dealership Rating
Employee Rating

I met with Frany for my service appointment. She was absolutely great. She kept me informed about my car and when my car would be ready for pick up. Thanks Frany. Keep up the great work. More

by cjack1919
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Anthony

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Nov 01, 2022

Group 1 Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 23, 2022

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Employee Rating

The agent was very helpful and attentive, I have problems with the adjuster and she was very patient, great service 👍 More

by Javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 25, 2022

Group 1 Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 22, 2022

Dealership Rating
Employee Rating

Great service with great people love the way they treat me and the way they handle my needs More

by MAC2968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin , Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez, Orlando Pasasin

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Oct 25, 2022

Group 1 Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 21, 2022

Dealership Rating
Employee Rating

Keep doing the great job as always guys I really like your job and performance. More

by Matondo Nzombo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Oct 25, 2022

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 19, 2022

Dealership Rating
Employee Rating

Don't communicate back as soon as possible. Had to go up to the dealership at least three times to get updates to see if they started working on my truck. More

by Leonardolomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 21, 2022

Group 1 Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Oct 21, 2022

Leonardolomas responded

No thanks. Wont be going back after this

October 13, 2022

Dealership Rating
Employee Rating

Did a good job, I would use them every time for my car service! Thanks More

by JAMESZINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 14, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 10, 2022

Dealership Rating
Employee Rating

Great service at Beck Masten. Service is always on point! I highly recommend them for all your service needs. I’ve purchased two truck here because I know the service department i More

by Salazar0586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Oct 12, 2022

Group 1 Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Dealership Rating
Employee Rating

Everyone was friendly and helpful 🙂. I got my oil change quick. Thanks to all your staff! More

by OCEANVIEW_1924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Oct 10, 2022

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 02, 2022

Dealership Rating
Employee Rating

They are very professional and friendly, also they seem to know what they are doing. I got my car back quicker than expected. More

by 3711mouton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 04, 2022

Group 1 Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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