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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 17

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

August 23, 2022

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Employee Rating

Great customer service from Frany. Always treated excellent by everyone. Even on a busy Saturday everyone seems happy! More

by Sara Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Aug 25, 2022

Group 1 Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2022

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Employee Rating

Came for a oil change Got grate service and did not take long Nice and clean place will allways come Back More

by agedaramirez71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Aug 22, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

Dealership Rating
Employee Rating

Always had quality service here at beck and masten! !!would recommend gm owners to visit for service needs!!! More

by Jtazg263867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Aug 17, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2022

Dealership Rating
Employee Rating

This dealership is always professional the service desk riders know what they’re doing Frany and Gabby mechanics in the shop always repair watch broken More

by Builder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Aug 17, 2022

Group 1 Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

Dealership Rating
Employee Rating

Beck and Masten had been professional as well as personal with me through three vehicles over 20 years. I do not even know where else to go! More

by CRich7758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 14, 2022

Group 1 Buick GMC South responded

It was a pleasure to read about your third car-buying experience at Beck & Masten Buick GMC South. Congratulations on your car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

Dealership Rating
Employee Rating

Frany is the best service writer that I have ever dealt with she knows her business. More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 14, 2022

Group 1 Buick GMC South responded

It is wonderful to hear that Frany and our team were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 07, 2022

Dealership Rating
Employee Rating

I like Bek & Masten fo sho I like Bek master fo sho fo sho sho More

by GARCIAEDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Aug 10, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 06, 2022

Dealership Rating
Employee Rating

Man. Perfect buying experience. I had one issue and they solved it in less than 48 hours. More

by KRISTOPHEHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 09, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Dealership Rating
Employee Rating

Good service I have 2013 GMC and since them I been changing oil and doing checks up and always they receive me with open arms. More

by Hector Zurita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Deanna Andrews, Gaby Cano, Shannon Eiler, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi

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Aug 05, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Dealership Rating
Employee Rating

Rude people, car was done with a complete oil change and was never informed of it, car was sitting outside for about 39 minutes. More

by GUZMANADRIAN11.AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Aug 02, 2022

Group 1 Buick GMC South responded

Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC South. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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