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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 18

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

July 31, 2022

Dealership Rating
Employee Rating

Frany was great and always went above and beyond. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. More

by Amy M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 31, 2022

Amy M. responded

Frany was great and always went above and beyond. My truck spent over 3 weeks because of delay of parts. Was NOT pleased about this but do understand it was out of dealership control. I did receive truck back smelly and dirty/grimy back from inside. Overall was good.

July 30, 2022

Dealership Rating
Employee Rating

Everything went well, was very please with help and staff. The were very friendly and helpful. My vehicle was done the same day. More

by David V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 02, 2022

Group 1 Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

Dealership Rating
Employee Rating

Service visit went as planned. I was in out in no time. Will definitely continue to use Beck and Masten South in the future. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

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Aug 01, 2022

Group 1 Buick GMC South responded

Thank you for the wonderful review! Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

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Employee Rating

Outstanding service, honesty, and professional. The exception in dealerships. Outstanding!!! My rating is 100%. Absolutely the best. More

by nrnolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Jul 28, 2022

nrnolden responded

Best Dealership car repair I have ever experienced in my 73 years. Outstanding! 500 Stars!!!

July 28, 2022

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Employee Rating

Professional, courteous, friendly, explaining everything in detail, unheard-of efficiency. Best dealership I have ever dealt with. More

by nrnolden
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Deanna Andrews, Gaby Cano, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Frank Nolden

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Jul 29, 2022

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

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Employee Rating

Had done all of my maintenance on my truck from purchase. Have always enjoy the treatment and services. More

by RICKEYRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Jul 29, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Dealership Rating
Employee Rating

Absolutely amazing, Anthoney (Sales Manager) and his team have the right stuff to make anything happen! More

by tasco1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson , Victoria Gilliland, Mohammed Qureshi

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Jul 29, 2022

Group 1 Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 24, 2022

Dealership Rating
Employee Rating

Gaby was great. Work was completed in a timely manner. I am very satisfied with my experience. More

by DEB_TAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Deanna Andrews, Gaby Cano, Shannon Eiler, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi

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Jul 26, 2022

Group 1 Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2022

Dealership Rating
Employee Rating

I got towed in late Friday night just before closing. I wasn’t expecting my truck to be fixed on Saturday because I didn’t have an appointment. Thank you Frany for taking care of me. More

by DRECHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 13, 2022

Group 1 Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2022

Dealership Rating
Employee Rating

We have been doing business with Beck & Masten since 1995. Service is great the culture their is family first. My family and I continue to go back because they have been transparent, respectful and lo More

by Stephen and Adriana Dibello
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Reputation .com, Jason Beck, Gaby Cano, Shannon Eiler, Manny Escalon, Rosie Hernandez, Frank Nolden, Mohammed Qureshi

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Jul 12, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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