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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 19

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

July 07, 2022

Dealership Rating
Employee Rating

Good service at the dealership. They are very professional. Thank you. T h a n k s More

by TERANJ23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 08, 2022

Group 1 Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2022

Dealership Rating
Employee Rating

I like my truck to be serviced at this place by professionals. They use oem parts. More

by rsauceda120
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Edward

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Jul 08, 2022

Group 1 Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 05, 2022

Dealership Rating
Employee Rating

Customer Service at check in was great, I wish they washed the cars, is my only complaint, thank you More

by pmp488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 07, 2022

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

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Employee Rating

Easy to make a service appointment. Car wash included. Friendly service advisors. I will go back. More

by jimmyvollman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 05, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

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Employee Rating

I like the fast and professional service. Also the speed at which the work was completed More

by CHAZPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 05, 2022

Group 1 Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 01, 2022

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Employee Rating

Had a recall. The Uber service was unexpected and very nice. My truck was returned in the same condition. Everything was smooth and easy. Much appreciated. More

by Daniel Yeates
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jul 03, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2022

Dealership Rating
Employee Rating

Service Manager was most helpful , and most friendly employee in get me in out the service department More

by CHIVERSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews

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Jul 01, 2022

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2022

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Employee Rating

The service at this dealership is Awesome. They went above and beyond to take care of my automotive needs. This dealership is number one in customer service. More

by KEN.B.DYER
Recommend Dealer
Yes
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Jun 28, 2022

Group 1 Buick GMC South responded

Ken, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2022

Dealership Rating
Employee Rating

Great customer service from scheduling appointments to the service when you get to the dealership. Consistently awesome customer service. More

by GARCIA_JEAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert

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Jun 27, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2022

Dealership Rating
Employee Rating

Very good service at the time when you go inside and they say the truth all the time and communicate before the due the job. More

by BAINA_15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Jun 26, 2022

Group 1 Buick GMC South responded

We appreciate your input! We're glad to hear that you are impressed with the service we offer here at Beck & Masten Buick GMC South. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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