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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 21

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

July 05, 2022

Dealership Rating
Employee Rating

Customer Service at check in was great, I wish they washed the cars, is my only complaint, thank you More

by pmp488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 07, 2022

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

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Employee Rating

Easy to make a service appointment. Car wash included. Friendly service advisors. I will go back. More

by jimmyvollman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2022

Dealership Rating
Employee Rating

I like the fast and professional service. Also the speed at which the work was completed More

by CHAZPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jul 05, 2022

Group 1 Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 01, 2022

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Employee Rating

Had a recall. The Uber service was unexpected and very nice. My truck was returned in the same condition. Everything was smooth and easy. Much appreciated. More

by Daniel Yeates
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Jul 03, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2022

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Employee Rating

Service Manager was most helpful , and most friendly employee in get me in out the service department More

by CHIVERSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews

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Jul 01, 2022

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2022

Dealership Rating
Employee Rating

The service at this dealership is Awesome. They went above and beyond to take care of my automotive needs. This dealership is number one in customer service. More

by KEN.B.DYER
Recommend Dealer
Yes
Print
Jun 28, 2022

Group 1 Buick GMC South responded

Ken, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2022

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Employee Rating

Great customer service from scheduling appointments to the service when you get to the dealership. Consistently awesome customer service. More

by GARCIA_JEAN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert

Print
Jun 27, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2022

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Employee Rating

Very good service at the time when you go inside and they say the truth all the time and communicate before the due the job. More

by BAINA_15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Print
Jun 26, 2022

Group 1 Buick GMC South responded

We appreciate your input! We're glad to hear that you are impressed with the service we offer here at Beck & Masten Buick GMC South. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 23, 2022

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Employee Rating

From purchasing a vehicle to getting my service work done Beck And Masten is the best in the business. More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 24, 2022

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 18, 2022

Dealership Rating
Employee Rating

Excellent and quick work. Staff was friendly and very helpful when it came to getting my repairs done. More

by rewhitehead75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jun 21, 2022

Group 1 Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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