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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 23

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

March 19, 2022

Dealership Rating
Employee Rating

Franny Zepeda makes the difference there. ! I had a bad experience the second time there and I swore I wouldn’t be back More

by Glopez724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 22, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dealership Rating
Employee Rating

Completed recall item without issue and did what needed to be done. Thank you for completing More

by AFLORES590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 18, 2022

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dealership Rating
Employee Rating

Bad asisten never go back Waze too much of my time Really bad experience Yes you want to know More

by Jesus.lopez
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ada Pasasin , Gaby Cano, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Toby Ohnesorge, Orlando Pasasin, Reed Vyrostec

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Mar 22, 2022

Group 1 Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dealership Rating
Employee Rating

Great dealership with great customer service professional employees that care about taking care of the customers needs More

by wfordsullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 18, 2022

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Dealership Rating
Employee Rating

Ena and Orlando were absolutely amazing! They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service More

by NORAAGUERRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Orlando Pasasin

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Mar 17, 2022

Group 1 Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2022

Dealership Rating
Employee Rating

Had oil & filter changed and with 50,000 miles on the odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new More

by ERDMANND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Mar 16, 2022

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Dealership Rating
Employee Rating

It is close to home ,also they do a very great job, people are very friendly and professional More

by ELANDA171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Mar 04, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

Dealership Rating
Employee Rating

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Mar 01, 2022

Group 1 Buick GMC South responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Dealership Rating
Employee Rating

They make sure that the customer leaves in a happy n good mood thanks for y’all service More

by ABLLGARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Feb 25, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2022

Dealership Rating
Employee Rating

Excellent service was provided and completed very quickly as expected. They always does a great job and provide the information that is needed for my vehicle. More

by RECHARDERVIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 23, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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